Independent Mortgage Brokers Reviews 

244
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Non-bank financial service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(244)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"We can't thank Lee and his team enough…

"We can't thank Lee and his team enough for their amazing help in securing our mortgage. After facing financial challenges and life throwing us some curveballs, they went above and beyond to make the entire process much easier and less stressful. Lee and his team are approachable, honest, and made us feel at ease every step of the way. Their dedication and expertise truly made a difference during what could have been a very stressful time. We would highly recommend Lee and his team to anyone looking to get a mortgage—they genuinely care and deliver exceptional service!"

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Sarah has been Fantastic

Sarah responded to my Husband and I very swiftly after our initial contact. Sarah has been really clear in explaining everything and got us sorted with a great new mortgage deal within 2 days. Fantastic service ! Very much appreciated.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Lee was fantastic

Lee was fantastic, i needed to release some funds for Home Improvements. Lee made the process so simple and efficient, with me receiving the funds i needed in a couple of days. Lee liaised with the mortgage company to understand exactly what i needed to send and was very pro-active in ensuring this was processed due to the urgency, couldn't thank him enough for all he did.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sarah Divine

Highly recommend Sarah Divine, she has guided me through the whole process,I honestly didn’t think I would be able to get a mortgage I explained my situation and she has worked her magic. Completely hassle free she takes all the stress away, I still can’t believe how quickly she got me my offer, she is definitely the best in the business and I can’t thank her enough, her patience and professionalism is just first class

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Awesome time with Lee

I want to say a very big thank you to Lee the hard work,the efforts,I really feel lucky to work with you as you are very innovative,accommodating,I really appreciate the time and effort you have put in for my mortgage process you are just an amazing person to work with....I give it to Lee all the way

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Sarah made the whole process of switching our mortgage over so easy. For those who need a bit of guidance in these matters, Sarah is the woman for the job! From start to finish the service provided has been professional and friendly. We will definitely use sarah again in the future

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Made the whole process a breeze

Sarah made the whole process an absolute breeze. I was walked through each step of the process and Sarah always made herself available when I had questions or concerns. Will be recommending Sarah and IMB without hesitation to any friends or family who are looking to go through the process in the future.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

hmmm!!

hmmm!
Lee & Sarah Thank You for making it possible.

We probably would have still been going in circles if you had not come our way.

I remember before I spoke to you, Lee, I had spoken to 2 different mortgage advisors who appeared to be very popular, with one of them, known to help Professionals from NHS get on the property ladder quickly, they told me, my partner's payslip was fine but I had to wait for a few months before, due to how my payslip presented itself. (I felt completely discouraged, again) but I decided to find another opinion on Bark and here you were.

You have been, Amazing, great customer service, you knew what you were doing with finding a good mortgage deal.

I am sure if you were the solicitor 😁 as well, things would have moved much faster than they did 😊.

Anyway overall. You were great and I will recommend your services to first-time buyers, Right to Buy etc.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Perfect remortgage

This year we make remortgage. Sarah worked hard to find the best deal for us. There wasn't any qwestion without answer, any asking without acting.
Perfect profesionalist!
Defenetely, recomend Independent Mortgage Brokers to my friend
Thank you Sarah!
hope to see you after 5 years for another remortgage.
Tsvetan & Vili

2 April 2024
Unprompted review
Rated 5 out of 5 stars

First ever mortgage!

We are currently in the process of buying a house which didn’t seem possible until we were recommended Lee by a friend. He’s been absolutely amazing right from the start, constantly keeping us updated and making the whole process seem effortless. I would highly recommend him to anyone who is looking into getting a mortgage, and will be recommending him to friends and family in the future. Brilliant!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Sarah helped me obtain a mortgage as a first time buyer. She communicated clearly, calmly and effectively, making the whole process a lot easier. She revised my mortgage options twice in the week before exchange and completion to ensure I got the best possible rates - I would highly recommend working with her and plan to do so again in the future.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Thank You

Thanks so much to Lee and Sarah.
I found the need to re mortgage stressful and the prospect of doing this using online 'portals' daunting,
They were both understanding of my concerns and through their support and patience we now have completion confirmed. I am delighted and would certainly recommend their services.
Ruth

14 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service!! 5 stars Lee and Sarah have been absolutely fantastic I thought buying a house was stressful it hasn’t been the stressful at all thank you both! 😊

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Second time, same fab service!

We first used Sarah and Lee two years ago to get us on the property ladder. They helped us to achieve what we thought would be impossible. Fast forward two years, we thought we were in for another rough ride given the mortgage but they’ve worked their magic again and we’re all sorted.
The whole process has been clear and progressed nicely. Would definitely recommend! Thank you

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish. I found Lee Mynard's advice and knowledge to be so helpful. A re-mortgage made easy. I was impressed at how quick I had a response when I had a question. Fair costs. I would use this company again.

21 September 2023
Unprompted review
Rated 5 out of 5 stars

Independent Mortgage Brokers guided us…

Independent Mortgage Brokers guided us with love and professionalism during the process. Sarah and Lee are awesome guys. Their stunning approaches to handling customers' issues are top notch. If you are interested in getting a mortgage, I recommend Independent Mortgage Brokers.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Cannot recommend IMB highly enough

Cannot recommend IMB highly enough, Lee and Sarah have been amazing throughout the process, always kept me informed through each step and always ready to answer any questions, as a first time buyer they have made the whole process an absolute breeze

22 July 2023
Unprompted review
Independent Mortgage Brokers logo

Reply from Independent Mortgage Brokers

Hello Josef,

Thank you for your glowing 5-star review! We're thrilled to hear that you had an excellent experience with IMB Online. Our team, including Lee and Sarah, always strive to keep our clients informed and make the mortgage process as seamless as possible, especially for first-time buyers like yourself.

Your recommendation means a lot to us and reaffirms the hard work we put into our service. We're delighted that we could assist you in your home buying journey and make it an absolute breeze for you.

Thank you for choosing IMB Online, your trusted mortgage broker in Leeds. We look forward to serving you again in the future!

Best regards,
Lee Mynard
#IMBOnline #MortgageBrokersLeeds #HomeOwnership #FinancialServices

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