The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from iMist Fire Suppression
Hi,
Thanks for taking the time to leave us a review.
I'm pleased to hear our engineers were polite, helpful and efficient during your appointment.
-iMist
Annual Service
We were warned about the annual service well in advance and had the engineer, Matt, visit today.
He was great, very knowledgable and answered all our questions. definitely recommend.
Q160341 - 2024
13 March 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Joao,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you were given advanced warning of your servicing appointment. It's also great to hear that Matt was very knowledgeable and able to answer your questions.
I'll be sure to pass your kind words and recommendations on to the team.
-iMist
Imist have performed very well at both…
Imist have performed very well at both 1st and 2nd fix. Special shout out to our engineer Peter who was very helpful and productive when on site.
11 March 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Lewis,
Thanks for taking the time to leave us a review.
I'm pleased to hear that we performed well at both 1st and 2nd fix and that Peter was helpful and productive on site.
I'll be sure to pass your kind words on to the team.
-iMist
imist
Sam and Jack, the engineers were very professional, tidy and polite. I would have given a 5 star review but the schematics were diffficult to understand and explanations could have been clearer.
Q2316177
Sam and Jack
7 March 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Martin,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you had a good experience with our engineers, Sam and Jack and that they were professional and polite. I'll be sure to pass your positive feedback on to the team.
I'm sorry to hear that you found our schematics difficult to understand. We carry out regular reviews of our documentation and will include your feedback in our review, as we are constantly looking to improve.
-iMist
Had a system installed today by Rhys…
Had a system installed today by Rhys and his colleague, in Glasgow, the service was first class, impressed by their work, timely and completed in jig time, let’s hope the system is never required, but I must admit it has given me another level of comfort knowing my property is protected by iMIST, thanks Rhys and co.
Q 2417563
5 March 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Noel,
Thanks for taking the time to leave us a review.
It's great to hear that Rhys and Lewis provided you with first-class service, and impressed you with their work. I'm pleased to hear you can rest comfortably knowing that you and your property are protected. I'll be sure to pass your wonderful feedback on to Rhys, Lewis, and the team.
-iMist Team
Big improvement
Having not had a great experience previously with I mist, the team I dealt with this time were efficient and Cammy the service engineer was excellent. He noted the state our ceiling was left in from installation and passed that on to head office who are now hopefully arranging for it to be fixed.
26 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Moira,
Thanks for taking the time to leave us a review.
I'm sorry to hear that your first experience with us wasn't great, but I'm pleased that Cammy was able to turn this into a positive experience with you.
I'll be sure to pass your kind words on to the team and also ensure they are aware of the damage to your ceiling.
-iMist Team
Positive iMist Experience
Overall experience with iMist has been positive.
Installation, servicing and quality of product is very good.
This years service was no different. Matt was excellent - professional, prompt and friendly.
Getting service arranged was simple and convenient.
Q17-0979
26 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your overall experience with us has been positive and that Matt was professional, prompt, and friendly.
I'll be sure to pass your kind feedback on to the servicing team..
-iMist
IMist Service Engineer - Matt
Service Engineer Matt called to do annual service on full IMist system and was excellent, very professional and knowledgeable. He was able to answer all questions and was a great help. He was very courteous and polite.
Project reference number: Q22-11652
23 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Bernard,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you had such an excellent experience with Matt, our servicing engineer, who was professional and knowledgeable.
I'll be sure to pass your feedback on to the team.
- iMist Team
Professional Engineers
Engineers phoned in advance to give us 30min notice and we when they were in the house they were professional and friendly. Service carried out quickly and with no issues at all.
S2213089 engineers name: Peter
21 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi J Strachan,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Peter and his colleague phoned you ahead of their visit and that they were friendly and professional, carrying out your service quickly with no issues.
I'll be sure to pass your kind feedback on.
-iMist Team
Matt was friendly and professional
Matt was friendly and professional. Took the trouble to answer all our questions with patience and good humour. I have no hesitation in recommending him and iMist.
Q219508
21 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Mary,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt was friendly, patient and able to answer your questions with good humour during your appointment with us.
I'll be sure to pass your kind words and lovely recommendation on to the team.
-iMist Team
Ref Q19-5059
Ref Q19-5059.
Services are not cheap but it was done very efficiently by Brad.
16 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Brian,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your service was completed efficiently by Brad.
-iMist Team
The engineer was very helpful
19 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Stephen,
Thank you for taking the time to leave us a review.
I'm so pleased to hear the engineer was helpful during your appointment.
- iMist Team
First service by iMist
We had our service with Matt on Feb 1. He was puctual and professional. He clearly explained to us what we needed to know since it was our first time having fire suppression system at our house. (Q208051)
1 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Maggie,
Thanks for taking the time to leave us a review.
I'm so pleased that Matt was punctual and professional during your servicing appointment and clearly explained the system to you.
I'll be sure to pass your kind feedback on.
-iMist Team
Peter and Co.
Peter and his apprentice (i’m so sorry i’ve forgotten your name!) were out to us today to help move our imist system. The two of them were really nice and very professional. They were very friendly and both were so good around my toddler who was nosey and wanted to see what was going on. Thank you both again.
8 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Aimee,
Thank you for taking the time to leave us a review.
I'm so pleased to hear Peter and his colleague were nice and professional during your appointment today, as well as being friendly with your toddler. I'll be sure to pass your lovely feedback on to them.
-iMist Team
Matt arrived early which was perfect…
Matt arrived early which was perfect for us and completed in good time. A very affable chap and a credit to iMist.
7 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Martin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt arrived at your appointment early and completed the job in good time. Your feedback is valued, and I will be sure to pass your message on to the team.
Thanks again.
-iMist Team
Imist Service
Ryan and his colleague recently serviced our residential imist system. They were on time, rang ahead to advise of arrival time, were polite, took their shoes off upstairs and were generally very pleasant. The service was swift and Ryan explained his findings before leaving.
26 January 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Deborah,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you had such a pleasant experience with Ryan and his colleague during your servicing appointment.
We really appreciate your feedback, and I'll be sure to pass it on to the team.
-iMist Team
Great service
Matt the engineer was very polite and helpful when he came to do our Imist service. Q207991
7 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Emma,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Matt was polite and helpful during your servicing appointment.
-iMist Team
Reply from iMist Fire Suppression
Hi Clive,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our enigneers were on time and efficient.
-iMist Team
Q17-1553 Service Engineer: Matt
As always, the annual service was timely (well within the designated 2 hour time slot) and efficient. Matt phoned half an hour before arrival to let me know he was on his way. On arrival, Matt was very polite and friendly. Upon completion of the service, Matt left everything clean and tidy.
2 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Deborah,
Thanks for taking the time to leave us a review.
I'm so pelased to hear that your annual service with Matt was completed in a timely manner, and that he was polite and friendly, leaving your home clean and tidy.
I'll be sure to pass your kind feedback on to Matt, and the team.
-iMist Team
Efficient and professional
Efficient and professional. They let me know 15 minutes before they were going to arrive.
2211973 Matt
31 January 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Penny,
Thanks for taking the time to leave us a review.
I'm so pleased that Matt was efficient and professional and called you prior to your arrival.
I'll be sure to pass on your great feedback.
-iMist Team
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