The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience
Matt the engineer was fast, efficient and easy to deal with. A great experience all round.
23 July 2024
Unprompted review
Reply from iMist Fire Suppression
Hey Andy,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt was fast, efficient and easy to deal with, providing you with a great experience all round.
-iMist
This is a super product backed by good team
This is a super product backed by a good team.
On this occasion a service was completed by engineers Tyler and Aaron who drove all the way from Middlesborough to Milnthorpe in Lancs -several hours. A pity to invest so much in a very fast sercice process.
The system is excellent and much to be recommended.
17 July 2024
Unprompted review
Reply from iMist Fire Suppression
Hey Stephen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you find our system and team excellent and your recommendation is appreciated.
Please note, we wouldn't ordinarily book engineers that far away to complete a service, but due to unforeseen circumstances, we needed to on this occasion.
I'll be sure to pass your kind feedback on to the team.
-iMist
Very professional
Friendly professional guys. Bryan, Stephen and Peter Q number 2316340
8 July 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Barry,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Bryan, Stephen and Peter were friendly and professional during your appointment with us.
-iMist
Excellent customer service
No issues with appointment being on time. Gordon the engineer was very professional and helpful. I would highly recommend. Q21-10885
3 July 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Louise,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Gordon was on time, professional and helpful during your appointment.
Thanks for your recommendation.
-iMist
Peter was polite and well presented
Peter was polite and well presented. He explained everything clearly and left the site clean and tidy, even rectifying something the previous engineer had missed. (Q52212914)
21 June 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Ellie,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Peter was polite and well-presented and left the site clean and tidy during your appointment.
I'll also be sure to look into the part that the previous engineer missed.
-iMist
Above and beyond from Michael and Gordon
Above and beyond from Michael and Gordon
19 June 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Alan,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Michael and Gordon went above and beyond during your appointment.
-iMist
We have just completed 2 properties…
We have just completed 2 properties with the IMist system and are absolutely delighted with the installation which went very smoothly.
Both properties were installed separately and the team always arrived on the due date and worked diligently with no mess or dramas so thank you all.
10 June 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Richard,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you have had a positive experience with us and that you are delighted with your installation.
It's great to hear that the team were diligent during their appointments with you. I'll be sure to pass your kind words on to the team.
-iMist
Imist engineer Matt and Sam arrived on…
Imist engineer Matt and Sam arrived on time and were quick and tidy. Highly recommend.
6 June 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Gregory,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Matt and Sam arrived on time for your appointment, and were quick and tidy.
-iMist
Loved the experience with iMist from…
Loved the experience with iMist from start to finish. Special thank you to manager Sian Fry, who coordinated our not straight forward project. She managed to organize design and installation of additional nozzles in one more room on tight schedule before our move in date and clearly explain the requirements to our builders. Loved the service and the product! 5 stars!
20 May 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Daria,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Sian was able to provide you with a 5-Star service from start to finish, within your tight timeframe, and that you love our product.
I'll be sure to pass your wonderful feedback on to the team.
-iMist
Imist engineer always good
Imist engineer Matt and trainee Sam arrived on time, they were courteous, quick and tidy. They explained what they were doing and how the system works. Good service.
20 May 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Hugo,
I'm so pleased to hear that Matt and Sam were on time and courteous during your service. It's great to hear that they were also informative.
I'll be sure to pass your kind feedback on to the team.
-iMist
Great customer service
Great customer service - arranging our maintenance service was very easy and our engineers Matt and Sam were both friendly and knowledgeable. Katie :)
23 May 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Katie,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you found the bookings process very easy, and that Matt and Sam were friendly and knowledgeable.
I'll be sure to pass your kind feedback on to the team.
-iMist
Amazing service from Peter and Michael…
Amazing service from Peter and Michael who are engineers on the second fix. They were very helpful and managed to finish the second fix within no time.
10 May 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Zakir,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Peter and Michael were helpful during your second fix appointment and could complete it quickly for you.
-iMist
Highly recommend
Professional, informative and enjoyable CPD and very well thought through product. Definitely something we will consider on our projects going forward.
1 May 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Lucie,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you found our CPD professional, informative and enjoyable, and our system well thought out.
Thank you in advance for your consideration.
-iMist
Good service
Easy scheduling, prompt responses. Matt serviced our flat in a very professional manner.
12 March 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Oli,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you found our appointment scheduling easy, and received prompt responses from the team. It's also great to hear that Matt was very professional during your servicing appointment.
-iMist Team
Matt provided a Five Star service. Excellent
Matt was our technician today. He was very efficient, polite and professional. A pleasure to deal with and kind enough to explain in more detail how the iMist system worked.
An excellent service, and Matt in particular is highly recommended. Thank you.
18 April 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Theodore,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt was efficient, polite and professional during your servicing appointment.
I'll be sure to pass your wonderful feedback and recommendation on to Matt, and the wider team.
-iMist
Professional and knowledgeable
Matt was professional, knowledgeable and kept me up to date with eta and progress on site. Would recommend him highly
16 April 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Sally,
Thanks for taking the time to leave us a review. I'm so pleased to hear that Matt was professional, knowledgeable and informative during your appointment.
I'll be sure to pass your kind recommendation on to Matt, and the wider team.
-iMist
IMist fire suppression system
New fire regulations meant fitting a fire suppression system to our holiday let in Scarborough. The iMist system was recommended by the fire risk assessor. The product is very high quality, as is the friendly and helpful service, from the initial salesman, though the installation design service and the installation teams. Not cheap, but would definitely recommend. Graeme Philp, customer reference number 2417343.
5 April 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Graeme,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you've had such a positive experience with our team from the initial contact, right through to installation.
I'll be sure to pass your kind feedback and recommendation on to all involved in your project.
-iMist
Excellent service from the install…
Excellent service from the install engineer Michael Bradburn and Great communication and correspondence from Samantha. The over all process was made very simple, will definitely recommend and use again for upcoming projects.
5 April 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Thomas,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Micheal provided excellent service during your installation and that Samantha maintained excellent communication and correspondence.
I'm also pleased that you found the process simple and that you would recommend us for upcoming projects. We look forward to working with you again soon.
-iMist
Excellent Annual servicing
As part of the annual servicing, Matt has done a great job being efficient and informative. Highly recommended.
Q. 183365
20 March 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Moor,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Matt did a great job during your annual servicing appointment and was efficient and informative.
I'll be sure to pass your kind recommendation on to the team.
-iMist
IMist Service
I had iMist undertake their annual service (Q2111009-5). Matt the engineer was courteous, professional and very professional. All great service.
22 March 2024
Unprompted review
Reply from iMist Fire Suppression
Good afternoon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Matt was courteous, and professional during your servicing appointment.
-iMist
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