The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle free service
Service carried out without any hindrance to us by Nick, who was a very polite, professional and courteous servicing engineer
QS2211299
26 November 2025
Unprompted review
Reply from iMist Fire Suppression
Hey Nick,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick was polite, professional and courteous during your servicing appointment.
I'll be sure to pass your kind words on to the team.
-iMist
Excellent Service and great engineers
27 October 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Michael,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers were helpful, considerate and efficient during your visit.
-iMist
1st annual service
Zac and Nath carried out our first years service. They were polite, respectful and professional. They completed the service checking each others work.
Highly recommended.
Q2314956 Zac
19 October 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Zac and Nath were polite, respectful and professional during your service.
I'll be sure to pass on your kind words.
-iMist
i-Mist installed a fire suppression…
i-Mist installed a fire suppression system in 12 apartments for us.
Overall it was a good experience and Luis was very helpful
We would work with i-Mist again
17 October 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Dickie & Moore,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had a good experience with us throughout your installation process and that Luis was helpful.
I'll be sure to pass your kind words on to the team, and we look forward to working with you again soon!
-iMist
Helpful, considerate and efficient
The people who came (on both visits 3/10/25 and 13/10/25) were very helpful and considerate and went about their work with apparent efficiency (though I'm no judge on this!) - and humour.
13 October 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Jane,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers were helpful, considerate and efficient during your visit.
-iMist
service on domestic installation
I've had the system 6 years now and never had a problem - which is of course the whole point.
This time my service engineer was Nick, who did a great service and explained some of the changes they are making to the installation procedure. All very clear and concise.
I always find getting the service set up is a bit of a pain, as the process is fairly awful really, and it is irksome to be asked for up front payment when the service is usually at least a month down the line, due to the workload.
Service/install number S183171
14 October 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Mick,
Thanks for taking the time to leave a review.
I'm pleased to hear that you have been happy with your system since having it installed, and that Nick was great during your service.
I'm sorry to hear that you find the servicing process somewhat frustrating. As a company, we are committed to enhancing our customer service, so I will ensure that your feedback is shared with the wider team.
-iMist
Fantastic presentation by Eddie
Fantastic presentation to CMP Architects by Eddie. I had a presentation from him at a previous practice, so had to have him back to present here.
Entertaining, as well as sobering presentation, and we all feel like we're a lot more educated in the system and legislations than we have ever been. 5*
13 October 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Lee,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had not one, but two CPDs from us, and that you have left the sessions feeling entertained and educated about the systems and regulations.
I'll be sure to pass your kind feedback on to Eddie.
-iMist
The service was great
The service was great. The engineer was punctual and explained everything that he was doing.
Better transparency on the pricing of the service would be appreciated. The engineer was onsite for 30 mins, so without any detail the price does seem on the high side.
6 October 2025
Unprompted review
Reply from iMist Fire Suppression
Hi James,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer was punctual and was able to explain the process to you.
I’m sorry to hear that the pricing felt unclear. We really appreciate you raising this, as transparency is important to us. We're always open to feedback and improving the level of service we provide to our customers, so if you’d be happy to share more details of what would've improved your experience at contactimist@imist.co.uk, we’ll make sure it’s reviewed internally.
Thank you again for choosing iMist.
-iMist
iMist - Sprinkler system
iMist recently serviced our sprinkler system, and we couldn’t be happier with their work. The team was professional, efficient, and kept us updated throughout the process. Everything was completed to a high standard. Highly recommend their friendly and reliable service!
23 July 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Beatrice,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you were happy with the service you received from us and found us professional and efficient throughout the process.
I'll be sure to pass your kind recommendations on to the team.
-iMist
A good presentation of fire and its…
A good presentation of fire and its affects but more than that enough experience to be able to answer questions with authority and clarity
25 September 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Ian,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you enjoyed your CPD presentation, and Eddie was able to answer any questions that you had with authority and clarity.
-iMist
Reply from iMist Fire Suppression
Hi Simon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had such a great experience with us.
-iMist
Jack Wallace profesional
Jack Wallace was on time, professional, thorough and prompt. After the service he answered my questions about the system clearly & fully.
This was my first experience of I Mist in person & it was trassuring.
26 September 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Jules,
I'm pleased to hear that Jack was on time, professional and thorough during your service appointment wih us.
I'll be sure to pass your kind words on to the team.
-iMist
iMist installed and maintained the…
iMist installed and maintained the iMist fire suppression system since 2023. We are very happy with the service, communication and recommend to others.
19 September 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Mitesh,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have been happy with the service and communication since having the system installed in 2023. We appreciate your recommendation.
-iMist
Sian's commitment to looking after…
Sian's commitment to looking after clients truly stood out and made a meaningful difference.
It's not every day that you encounter someone so dedicated to ensuring everything runs smoothly. The process was challenging as there was issues with second fix installation, but her professionalism, responsiveness, and thoughtful approach were deeply appreciated.
8 September 2025
Unprompted review
Reply from iMist Fire Suppression
Good afternoon,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Sian’s commitment and professionalism made such a difference, especially through the challenges of the second fix installation.
I'll be sure to share your kind words with Sian and the wider team.
-iMist
Eddie delivered a fab CPD for the team
Eddie delivered a fab CPD for the team. He is clearly passionate about the subject, which comes across in the session.
Very interesting system!
Thank you
10 September 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Ellie,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found Eddie's CPD fab! He is very passionate, and will be pleased to hear that you felt that was conveyed.
I'll be sure to pass your kind feedback on.
-iMist
Q2213738
Q2213738
We had iMIST fire suppression system installed by engineers Jamie, Chad and Brendan. The system was fitted in conjunction with our building team professionally and efficiently. The engineers explained the process well and communicated clearly the work being carried out. Chad and Brendan took time to ensure the piping and mains wiring connected to the iMIST watertank was neatly connected throughout and that we were happy with the final fix/set up.
6 August 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Andy,
Thank you for taking the time to leave us a review.
I'm pleased to hear that our engineers explained the process well and clearly communicated the process to you. It's also great to hear that our pump was nearly connected and that you are happy with the outcome.
I'll be sure to pass your kind words on to the team.
-iMist
Easy to work with
Very accommodating. Respond quickly and everything explained.
1 September 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Frank,
I'm pleased to hear that you found us to be accommodating, quick to respond and that we were able to explain everything to you clearly.
-iMist
Talk was engaging and informative
Talk was engaging and informative, giving a good overview of what iMist is and does. My colleague and I particularly enjoyed the videos and also Eddie's enthusiasm, knowledge and experience from working as a fire fighter.
27 August 2025
Unprompted review
Reply from iMist Fire Suppression
Good afternoon Alice,
I'm pleased to hear that you enjoyed your CPD with us.
I'll be sure to pass your kind words on to Eddie.
-iMist
Professional and friendly service
Timely, thorough, professional and friendly service engineers. A credit to your company.
5 August 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our servicing engineers were timely, thorough, professional and a credit to the company.
I'll be sure to pass your kind feedback on to the team.
-iMist
Simply Amazing Service from iMist
Just occasionally you come across a company like iMist and receive the most exemplary and wonderful client service. I had originally encountered a few hiccups when I had my misting system fitted, but iMist went above and beyond to address these teething problems. Following this, iMist have delivered the most exceptional client service any customer could wish for. In particular, I would be remiss if I didn’t commend Katy Galloway for the professional and brilliant way she is leading the installation and servicing department. She is a brilliant problem solver, an inspiration to her team and a credit to iMist. Well done iMist, thank you.
1 August 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning Martin,
Thank you so much for your wonderful review.
I’m so pleased to hear that, despite the initial teething problems, our team were able to resolve everything and provide you with the level of service we strive for. Your kind words about Katy are especially appreciated. I’ll be sure to share your feedback with her and the wider team.
– iMist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.