The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our project coordinator Samantha was so helpful.
Our project coordinator Samantha was so helpful.
Both first fix and second fix went well. Overall it could have been a very stressful process, but the design, drawings and pre-install information were clear which really helped.
11 August 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Mark,
Thanks for taking the time to leave us a review.
I’m so pleased to hear that Samantha was able to support you throughout the process and that both the first and second fix went smoothly. It’s great to know that our design, drawings, and pre-installation information helped make the experience straightforward.
I’ll be sure to pass your comments on to Samantha and the rest of the team.
-iMist
Q207698
Q207698
Our engineer Cammy was polite and explained what they would be doing and where they needed access to. The service was efficient and helpful in ensuring the system was working as intended. Thank you
24 June 2025
Unprompted review
Reply from iMist Fire Suppression
Hello,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Cammy was polite and explained the process to you, ensuring the system was working as intended.
I'll be sure to pass your kind words on to the team.
-iMist
Excellent Service
I was fortunate to have been recommended iMist after being told I needed to install sprinklers in the flat above my shop.
I was so pleased that I had. The whole process from start to finish has been excellent. Each member of the team I have had dealings with have been professional and extremely helpful.
I will definitely recommend iMist to others.
7 July 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Claire,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you were happy with the process from start to finish and found our team to be professional and helpful throughout.
I'll be sure to pass your lovely feedback on to the team.
-iMist
Very informative
Very informative, very well presented and well paced with lots of good advice!
The case studies, demonstration of the system, and presentation were very helpful in explaining the system and specification process.
17 July 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
I'm pleased to hear that you enjoyed your CPD presentation and found it informative, well presented and full of good advice.
I'll be sure to pass your kind words on to the team.
-iMist
Reply from iMist Fire Suppression
Hi J,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick was punctual and chatty during your appointment.
-iMist
Nick and Cameron serviced our iMist…
Nick and Cameron serviced our iMist system which is 6 years old. They were efficient, punctual and courteous. A service we have come to expect from iMist.
19 March 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Nick and Cameron were efficient, punctual and courteous during your service with us.
I'll be sure to pass your kind words on to the team.
-iMist
Fantastic CPD
Eddie provided a fabulous and informative CPD on the benefits of an iMist water mist suppression system.
We would recommend Eddie for future CPDs at iMist for future CPD sessions relating to water mist suppression systems.
26 June 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Eddie was able to provide a fabulous CPD session for you and your team.
I'll be sure to pass your kind words and recommendation on to him.
-iMist
An Engaging and Professional CPD Event
We recently had Eddie visit our Local Authority team to give a presentation on iMist. Eddie from the very off when organising the event was reactive to my requests and what we required from the session.
As a presenter, he was very engaging with the team and gave a relaxed and professional cpd session which was aimed at the right level.
Thank you Eddie, it was a pleasure having you!
17 June 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Jimmy,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Eddie was reactive to your requests, professional and relaxed during your CPD session. It's great to hear that you enjoyed it.
-iMist
CPD Eddie Sibley
We have recently has a CPD seminar delivered by Eddie Sibley to our team of Building Inspectors.
The CPD was excellent, particularly in terms of delivery and content. It was extremely informative and was refreshingly absent of a sales pitch.
Eddie is very knowledgeable and his delivery is excellent.
Possibly one of the best in-house CPD's we have had, would recommend to everyone in the construction profession.
12 June 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Steve,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Eddie's CPD was informative, refreshing, and delivered excellently. It's also amazing to hear that it's one of the best CPD's you have ever had!
Thank you for your kind recommendation. I'll be sure to share your lovely review with the team.
-iMist
IMist automatic water suppression CPD
Eddy gave a very in depth and comprehensive CPD presentation on IMist automatic water suppression system
His personal knowledge and experience as a former Fire Brigade officer was invaluable and he answered a number of questions about the system
11 June 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Eddie delivered an in-depth and comprehensive CPD to your team and was able to answer your questions about the system.
I'll be sure to pass your kind words on to Eddie.
-iMist
Great CPD about product
Had a CPD with Eddie - presented the product with a genuine passion in educating iMist which made the session a great insight to their company, relevant regulations and all things fire related.
4 June 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Jack,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your CPD with Eddie was great, passionate and relevant.
I'll be sure to pass your kind words on to Eddie.
-iMist
Very informative and effective presentation
Very informative cpd. Easy to follow and great engagement with group.
4 June 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Jazmine,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found our CPD informative, easy to follow and engaging.
I'll be sure to pass your kind words on.
-iMist
iMist - great system, great team.
From the initial planning, through 1st and 2nd fix and on into after care the iMist team have been professional, supportive and friendly. None of my questions were met with answers that made me feel stupid, even when I asked them 2 or 3 times!
This is true of all the different elements of the team from sales, engineering and admin. Not only is this a great system to have installed but it’s a great team the completes the work and gives the support needed. Thank you!
20 August 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Chris,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you have had such a pleasant experience with the team here at iMist, and that the team were able to answer your questions and support you through your installation with us.
I'll be sure to pass your kind words on to the team.
-iMist
Easy to arrange service
Easy to arrange service, arrived early - quick, reassuring visit.
12 May 2025
Unprompted review
Reply from iMist Fire Suppression
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found your appointment easy to arrange and that the engineers arrived early and completed your appointment quickly.
-iMist
Another year another service
Another year and now serviced
Again. A great working system without the fear of total loss from a small fire.
Q-5182890-2025
Ben Hunt
14 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Stephen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you think our system is great and it has reduced the fear of fire for you.
-iMist
Really pleasant engineer & serviced…
Really pleasant engineer & serviced with no issues. John Ashdown.
8 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Amanda,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you had a pleasant experience with our servicing engineer, John.
I'll be sure to pass your kind words on to the team.
-iMist
Great CPD
Eddie gave an incredibly engaging CPD presentation to our small architects practice on the benefits and applications of fire mist suppression. Would highly recommend to anyone designing residential buildings.
29 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Russel,
Thanks for taking the time to leave us a review.
I'm pleased to hear you found Eddie's CPD engaging and beneficial to your practice.
We look forward to working with you in the future.
-iMist
Eddie presented a CPD Presentation on…
Eddie presented a CPD Presentation on iMist Fire Suppression which was very informative and provided a great insight into the benefits of iMist products.
Would definitely recommend!
23 April 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you enjoyed your CPD presentation with Eddie and received a great insight into our system.
I'll be sure to pass your kind words on.
-iMist
Great prompt service
Great prompt service with John Ashdown. What a great engineer! The Q number is S194184-2025
20 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Richard,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John provided a great, prompt service and that you found him to be a great engineer.
-iMist
Very good customer service
I was new to iMist and the engineer explained the system very clearly. The engineer was timely and polite. A very good customer experience
17 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Steve,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your engineer was timely, polite and able to explain the system clearly to you.
I'll be sure to pass your kind feedback on to the team.
-iMist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.