Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was pretty easy to process. However, they took my money first and then asked for my details later... what if I didn't qualify for a visa? Anyway, this website was a lot easier to use than some ot... See more
It was very helpfull and give me enough time to fill-in the information.
It was easy to use but no idea of the payment till the end. Kept missing bits though.
Company details
Written by the company
Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.
Contact info
Barcelona, Spain
- support@immiassist.com
- immiassist.com
Travel Visa. The easy way.
4.1
Great
1K reviews
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have visited Australia on a number of…
I have visited Australia on a number of occasions for holiday....therefore the process is made easier then my first application.
11 March 2026
Unprompted review
It was easy and straightforward and I…
It was easy and straightforward and I had no problems doing this on my cell phone.
10 March 2026
Unprompted review
Took awhile
10 March 2026
Unprompted review
Seamless & easy to use
10 March 2026
Unprompted review
It remindem me what I miss or did wrong
10 March 2026
Unprompted review
It’s a scam
It’s a scam. They completely fooled me. I was filling out the K-ETA visa application for my family on the official K-ETA government website but hadn’t finished it. Later, I got an email from Immiassist saying, “This is the final notice to complete the Electronic Travel Authorization (K-ETA) for entry into Korea. A valid K-ETA is required to travel to Korea. If you’re still planning your trip, complete your application today.” Without doubt, I clicked “Continue applying for an Electronic Travel Authorization (K-ETA).” They claim they clearly stated, “Legal Note: immiassist.com is not affiliated with any government agency.” Yes, it was written at the bottom of the message, but how can they use K-ETA like they are?
9 March 2026
Unprompted review
Reply from Immiassist
Hi Jae,
Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.
To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website and in all our communications.
We understand that the email you received may have caused confusion, and we sincerely apologize for that. Our intention is never to mislead our clients.
Our fees include:
• Detailed document revision
• Ensuring you get your visa at the right moment
• Detailed visa tracking and recovery in case of loss, theft or delivery issues
• Professional visa and travel support
• Government fees (directly established by governments)
All this to reduce any chances of rejection to almost zero.
If you have any concerns about your application or would like to discuss this further, please don't hesitate to contact us directly at https://www.immiassist.com/contact-us
Again, we apologize for any confusion this situation has caused.
The ImmiAssist team
Streamlined process
Streamlined process, easy to access and upload all that’s asked of with no trouble
9 March 2026
Unprompted review
Easy to follow🫶
9 March 2026
Unprompted review
Nice and easy
8 March 2026
Unprompted review
Very efficicent
8 March 2026
Unprompted review
Long wait time.
7 March 2026
Unprompted review
It was great using your online…
It was great using your online application platform.
5 March 2026
Unprompted review
AVOID
AVOID. This is close to a scam. Googled for a British ETA and was charged over $150 for the $30 eta visa. Spoofed the actual government site. No value added. Google is partially to blame as Google search generates 4 or 5 of these sites before the actual government site appears. You don't need to use them for most things including the ETA for tourists. Make sure you are on legit government site, not a for profit site unless you want to pay them for virtually no work.
24 February 2026
Unprompted review
Reply from Immiassist
Hi Mark,
Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.
To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.
Our fees include:
• Detailed document revision
• Ensuring you get your visa at the right moment, as even getting it too early can cause issues due to validity
• Detailed visa tracking and recovery in case of loss, theft or issues with delivery
• Professional visa and travel support
• Government fees (directly established by governments)
All this to reduce any chances of rejection to almost zero.
We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application, please contact us at https://www.immiassist.com/contact-us
Warm regards,
The ImmiAssist team
Fast and easy
3 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.