Immigration Trust Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and genuine care, highlighting their helpfulness and supportive approach throughout complex processes. Many people found the customer service exceptional, appreciating the clear communication, quick responses, and detailed guidance provided at every step. Consumers frequently describe the service as efficient and stress-free, leading to positive outcomes and successful visa applications. While the overall user experience is positive, some people noted occasional minor communication difficulties. However, even in these instances, the process was still described as smooth, professional, and ultimately successful, indicating that any issues were effectively resolved.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the clear, efficient, and professional... See more

Response time

Customers consistently report positive experiences with response times. Reviewers frequently highlight the... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the clear, well-organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

More recently, after my daughter received a new passport, we needed to get her New Zealand visa updated to match. Once again, Mr. Park stepped in and handled the process with efficiency and care. W... See more

Rated 5 out of 5 stars

Immigration Trust was recommended by my fiancée, and I can honestly say I’m glad she found them. I didn’t really know what to expect with the visitor visa process, but they took all the stress out... See more

Rated 5 out of 5 stars

thanks Simon and the team for the support and assistance with my Permanent residency application.i would again want to state that your professionalism and dedication to help in preparation and submi... See more

Rated 5 out of 5 stars

We’d been through it all — visa after visa getting declined, countless lawyers and advisors telling us there was nothing more they could do. We felt hopeless, tired, and honestly ready to give u... See more


Company details

  1. Immigration Lawyer
  2. Immigration & Naturalisation Service

Written by the company

We are immigration law experts who specialise in Immigration Law in New Zealand. ​Immigration law is the only subject we focus on & specialize in.​ We have the expertise to guide, represent, and support you achieving your immigration goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Simon and his team is very professional…

Simon and his team are very professional and friendly. He made sure to help us in any way he can. It's relatively cheaper compared to others yet it brings you the best service.

Sobrang galing nila. Lagi pa silang active. Kaya irerecommend ko sila sa lahat ng mga makikilala ko.

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Immigration Trust has been really…

Immigration Trust has been really helpful, with super quick response.
Simon is approachable and very quick in handling tough situations. With many new changes in immigration in the past few months, I was a bit stressful as I received a warning from Immigration regarding my visa application. I then read a few reviews and learnt about Immigration Trust and their cases.
Then, I approached Simon and said about my current situation. Simon helped in applying my visa without me having any stress about my visa application. He is a great decision maker when is comes to visa/residency. I highly recommend Immigration trust.
Thanks a lot Simon for your help and valuable time.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

I have been in NZ for 12 years but became illegal and was told by Immigration to submit a section 61 application or I would be deported. I was extremely stressed about this but after a face to face meeting with Simon from Immigration Trust I felt a huge relief after he gave me confidence that I had a chance of a successful application. Simon was courteous, knowledgeable, professional and understanding of my situation.

He put together and submitted my application which was successful. I am very grateful for his support and guidance in achieving this result.

Updated 16 March 2022.

Yesterday Simon called me and gave me the great news that my Residency Visa has been granted.

I cannot thank Simon and his team enough for all the help he has given us over the past few years.

Simon told us things to include in our letters that we never would have thought to include. Without his guidance we might never have achieved this.

This has finally ended years of uncertainty and we can now move on.

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Simon and the team are fantastic to…

Simon and the team are fantastic to deal with - They really partner with you so that you feel supported every step of the way. They are the expert in their field, which meant that the whole process felt smooth and clearly explained. They also understand the stress of visa applying process, and mitigates this with frequent updates and feedback, and is always fast and reliable with the responses and communication. I would highly recommend Immigration Trust to everyone who is seeking advice for their visas.

11 March 2022
Unprompted review
Rated 5 out of 5 stars

RV 2021

I had a wonderful experience with Immigration Trust. Simon and his team has been so helpful through our Residency Journey. He has been helping with us since 2020, with our visa application and our residency application. They have a great portal that was really easy to use and communicate through. I couldn't recommend them enough. We finally got our residency approved last week. Thank you for all your help!

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Immigration trust , highly reccomended

Simon and team made the whole process of getting residency in NewZealand easy .He never denied our request for upload any additional cover letter to immigration and the portal used for communication with him was very helpful, responded to my queries quickly.
He was extremely knowledgable professional,helpful, and understanding. We are thankful for all his efforts. We highly recommend him.

7 March 2022
Unprompted review
Rated 5 out of 5 stars

RV2021

Simons been helping us since 2020
Our EOI application was stuck due to covid therefore I had to start university as an international student. Simon is a professional expert as well as a very understanding person. Once we got case officer Simon send additional coverletter explaining our circumstances and emailed them back and forth to make sure we get our residency before I start new trimester university this year. His excellent communication with us and the immigration case officer is the predominant reason why our residence visa got approved fast. I appreciate you and your team Simon so much.

6 March 2022
Unprompted review
Rated 5 out of 5 stars

Before going to Immigration Trust we…

Before going to Immigration Trust we paid some initial fees to another firm for our SMC application. But the whole process with them was very slow.
Then we approached Immigration Trust.
In the first meeting with Simon itself we realized we can trust him. He was always very quick in responding to our concerns. When we get stressed out, his calm talk gives us a peace of mind. We always recommend Immigration Trust. Yes you can surely trust with your Immigration concerns.
Saji &Feba Varghese, Kerala, India.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Simon is one of the best immigration…

Simon is one of the best immigration advisor. I feel myself great that Simon represented our case for representing our residency visa I wish I can give him more then 5 star rating for his awesome work. There's no doubt on his experience and it also speaks through his work. Highly recommended to everyone who are looking for a stress free processing of their application while having a affordable fee!! Ganesh anusha .

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Immigration Trust and specifically…

Immigration Trust and specifically Simon are very trustworthy and professional and assisted me greatly with my case. Reliable and easy communication along with frequent updates with spectacular customer service. I highly recommend them to anyone needing their services.

22 February 2022
Unprompted review
Rated 5 out of 5 stars

A massive Thanks to Team Immigration…

A massive Thanks to Team Immigration trust and off course our favourite person Simon, who have been honest and clear to us since 9th feb 2020. Didn't sold us easy dream for our residency application. We have been using an advanced professional platform for our all conversations and document uploading which was super easy and generally we get reply back very quick as-well. Simon has many smart and effective solutions for all the problems. In short seek him for the advice if you are not comfortable in dealing with INZ or had any bad experience in the past. we got our residency approved without any hurdles.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

We can't thank you enough Simon & team…

We can't thank you enough Simon & team for the extraordinary job you've done with our visa. To be honest we are still over the moon up to now (: We considered our case to be challenging and hopeless until we took our chances with Simon. If you think you are in trouble, hopeless and need a genuine advise ,Simon is the right guy to approach. His professionalism exceeded our expectations and nobody could have done it better than him. He gave us hope when we thought we don't stand a chance for this visa application. He also went above and beyond to help us through in every step of the way which lead to the success of our application. We are beyond grateful and will happily relive this experience throughout our lives. More power to the team Trust!

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Team!! Thank you Immigration Trust

My name is Harley, my partner Felicia brought me an amazing news about her partnership work visa. I am really happy for her and couldn't thank Mr Simon for helping her get her visa. Although it was not face to face deal, it was all online and still manage to bring a great news.

Thank you Simon and Ivy!!!

I couldn't recommend the team enough!!!

Great regards;
Harley Tepania

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Trust Immigration

Excellent Service is what our personal experience was when we engaged with Simon Park to assist us at a critical moment with our Medical waiver and YES it was granted 😃🙌🏻!
His expertise goes a long way.
Highly recommend Simon and team!

11 January 2022
Unprompted review
Rated 5 out of 5 stars

The best Immigration Service in NZ

The best Immigration Service in the country hands down. Since we all know how hard it is to deal with INZ, I’m forever grateful that Simon and the team managed my case up until the end to get the residency visa approved.

When I initially got a job offer that qualifies for SMC salary threshold, I went with many reputed Immigration services across the country and had many paid consultations. They all came back to me saying it's impossible to apply with my current job title as it's not under ANZSCO code.

I was still hopeful and then I found Simon through Google and after reading all the good reviews I knew this is where my search ends. After completing the initial assessment with Simon, he confirmed that it’s possible to apply under SMC with my current job and I was relieved. It’s been almost 2 years in the SMC queue and finally, we were all moved to 2021 RV and Simon applied for that on behalf of me without charging any extra money. Also, since the application for 2021RV opened on 1st Dec 2021, he was trying to submit our applications from early morning till late night regardless of INZ website crashing continuously and kept us informed throughout the process with update emails. Again, I was grateful that, unlike any other Immigration service who works fixed hours on weekdays, he was treating our applications like his own by working on them after hours and weekends.

When it comes to the fees, I find it very reasonable and cheaper than some other advisors who does a normal job without any guarantee of the outcome of your visa, on the other hand, Simon and team provided me with an exceptional service for a great price; more importantly, he is willing to go an extra mile to get your visa approved.

Throughout my 2-year journey, it was a pleasure to deal with Simon and the team with their prompt responses even replying to my concerns after hours which made me feel well taken care of. Also, instead of emailing back and forth with documents, they use a portal where you log in and it has all the communications, invoicing, and upload any documents which make the whole process lot organized and easy.

Ultimately, I would like to thank Simon and Team at Immigration Trust for handling my visa and for taking away all the stress of dealing with INZ and for playing a major part in my success story. Without hesitation, I would recommend Immigration Trust to anyone who needs help with their visa no matter how complex your case is Simon will find a way. Thanks again for all the help :)

1 January 2022
Unprompted review
Rated 5 out of 5 stars

An exceptional service!

Our experience with immigration trust is very satisfying! Simon and the team helped us all the way with our medical waiver. The team worked tirelessly and communicate what we need that helped our residency application successful! Thank you so much Simon will definitely recommend your service! - John Patnugot

19 December 2021
Unprompted review
Rated 1 out of 5 stars

Unprofesaional and poor communications

Very bizzare experience dealing with Simon Park. We applied my Wife's residence visa under the partnership category. INZ raised concerns as we applied 2 days earlier before finishing 365 days living together. We provided our explanation but they needed more explanation as why they should grant her visa for living together 363 days which was 2 days short from meeting 12 months together requirements. We contacted Simon he looked at our case and said he has plenty of years of experience dealing with this type of matter we trusted him and paid all his fees as per the agreement.
1) He will not let us meet with him despite of paying his fees
2) He will talk to us on the phone only for 15 mins as everyday he gets 100's of deportation related cases which keeps him really busy. (Sounds like everyone who gets deportation notice contacts only Simon Park LOL)
3) He will not write any letter for INZ on our behalf. Despte of paying his fees he expected us to write letters to INZ which we did. we feel like we paid him all his fees for doing nothing.
4) He does not have full knowledge of his work and he couldnt win the case.
5) INZ declined our application. We contacted another lawyer afer this and he managed to get my wife's resident visa within a month of applying. we didnot get a single query or they didn't even ask for any additional documents.

Will never ever deal with Simon Park and will never recommend him to anyone. very rude, arrogant and unprofessional immigration adviser in NZ. I didn't ask for any discounts you have proven to be unprofessional

17 September 2021
Unprompted review
Immigration Trust logo

Reply from Immigration Trust

We are pleased that your wife’s new Partnership-based Resident Visa has been granted. In our defence, it should be noted that we intervened in your case AFTER her case officer was determined to decline her application based on the requirement for 365 days related to the resident visa application.

Despite being clearly advised from the beginning that our office is busy, you insisted on engaging us. Understanding that the application circumstances were already compromised, you asked for a discounted fee. You also chose to reject our initial advice to withdraw her application and submit a fresh new application.

We do not believe it is fair to judge our high standard of work to a new application that involved entirely new circumstances. By this time, your wife had comfortably met the requirement for 365 days with you, which led to the successful outcome. We are happy that your wife’s resident visa has been granted and wish her happiness and prosperity in her future in New Zealand.

Rated 5 out of 5 stars

Best Immigration Advisor - Simon Parks

Our family were at had a serious immigration case regarding the adoption of our daughter whose visitor’s visa was declined from Immigration twice. We reached out to Simon, Immigration Trust in the beginning of 2019. Since then, he has been an angel to all our immigration concerns, issues regarding our daughter’s visitor’s visa. Our prayers were answered, and her visa was accepted in December 2019, but we just managed to get her in New Zealand in January 2020 for 3 months. We could not thank Simon and his team enough.

Little did we know that his services did not end there. Our family was scheduled to leave for the Solomon Islands but then went to Lockdown. We reached out again to Simon for his immigration advise as we were worried and had to ensure that our daughter had a valid visa. Fortunate enough Government gave all current visa holders a six-month extension. When that extension ceased, Simon has been extremely helpful with all the times we had to reapply and submit a new visa application. Simon was our guardian angel with all our immigration matters for more than one year and abit and that really helped our family.

Simon was our immigration advisor for over a year. We recommend that Immigration Trust is the most trustful, honest, prompt, and phenomenal provider who has the heart to help any people that have immigration problems. Simon as previously mentioned, we cannot thank you enough for what you have done for us and the times you have gave us discounts, thank you. Without your professional advice, our family would be where we are now with our daughter.

Thank you once again, stay safe and God Bless you Simon, your family, and your staff at Immigration Trust.

Takae Taunana and family.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Simon for a stress free experience

Great experience working with Simon who did an excellent job to get my wife's visa to come into the country during covid lockdown when most applications were unsuccessful. Then proceeded to get a partner work visa in record time with no issues!
Very satisfied with the results so far and would highly recommend Simon for a stress free experience!

31 July 2021
Unprompted review
Rated 5 out of 5 stars

Immigration Trust has been a godsend…

Immigration Trust has been a godsend for me and for my partner, because of Simon Park.

Simon delivered us from uncertainty (we were worried we’d be deported) to safety (we are now residents of New Zealand), and there is no chance whatsoever that we’d have “won” without his help.

My experience with Simon entailed 4 Partner-Based Visa Applications over the course of 2 years—all of which were successful, because of Simon’s ability to think creatively and strategically from a case officer’s perspective.

There were moments where Simon had to seriously improvise (such as when I had a health scare that forced our strategy to shift); and when it comes to something as all-important as ensuring that you can work-and-live in the country where you want to work-and-live, it would be ridiculous and dangerous to “roll the dice” without a specialist of Simon’s experience and skill.

So if you need an immigration advisor who is savvy enough to “play the game” and kind enough to look after the interests of yourself & your family, I could not recommend Simon Park more highly.

26 May 2021
Unprompted review

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