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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers had a great experience with this company. Customers frequently highlight the seamless and enjoyable user experience, often describing the process from start to finish as smooth. Many appreciate the affordability and the opportunity to explore without overspending, finding the vehicles well-equipped and comfortable. However, some people were dissatisfied with aspects of the service and product. Issues included conflicts regarding mileage allowances, vehicles not being as expected or poorly equipped (lacking essentials like a freezer or bedding), and unexpected cancellations of confirmed bookings. Some also mentioned difficulties with communication regarding ferry bookings and unclear information about fuel types or additional fees.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent relocation experiences,... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the vehicles as... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers found the booking process... See more

Price

Consumers find price to be ambiguous, with some praising the affordability and value, citing deals like... See more

User experience

People report positive experiences with user experience. Many customers found the platform easy to use, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

3rd time Ive used Imoova. Easy to book on line and received confirmation the next day. Felt confident to book flight from Adelaide to Christchurch and picked up a 1 month old Britz Mercedes camperva... See more

Company replied

Rated 4 out of 5 stars

Imoova is onto a great concept here. Where else could you try out the world of motorhoming for just $1 / day. Everything worked to plan. A little difficulty though, getting advice where Imoova's adver... See more

Company replied

Rated 4 out of 5 stars

The deal was very nice, you actually pay very little for renting an expensive vehicle. We've had an issue with our rental where the van battery was broken so the camping part of the van was not workin... See more

Company replied

Rated 4 out of 5 stars

The support from iMoova was okay. However, their suppliers asks to watch some videos before picking up the van, but they don’t actually tell you the exact make and model, so I couldn’t watch them befo... See more

Company replied


Company details

  1. Travel deals

Written by the company

Imoova are the world’s largest car & motorhome relocation company. We offer amazing road trip deals that allow you to book a car, campervan or motorhome for less than the cost of a cup of coffee a day.


Contact info

3.9

Great

TrustScore 4 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great way to do it.

I had heard about this before but mainly with Campervans. We wanted to take our time coming down the coast from Brisbane to Melbourne and this was ideal. Really affordable and very convenient. Can't recommend enough.

2 October 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks Colin, great to hear!

Rated 5 out of 5 stars

Will do again!

Pick up and delivery was smooth as anything, camper was immaculate. Will use Imoova again if the dates and places match up!

10 October 2025
Unprompted review
Imoova logo

Reply from Imoova

Great to hear, thanks Rebecca!

Rated 4 out of 5 stars

Almost perfect

The experience would have been perfect if the van had been properly equipped. We were unlucky because it was for sale and was already missing several things, such as a freezer, bedding, a bathroom, a dining table, and more.
But mechanically speaking, the van was impeccable.

1 October 2025
Unprompted review
Imoova logo

Reply from Imoova

Sorry to hear this, this should've been mentioned on the listing, we will pass this feedback on to the supplier.

Rated 5 out of 5 stars

Beautiful mercedes sprinter van was…

Beautiful mercedes sprinter van was easy to drive and comfortable to sleep in. Solar panel enabled free camping and enjoyed my trip from Adelaide to Hobart greatly.

12 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks for sharing Jodie!

Rated 5 out of 5 stars

Easy pick-up and drop-off

Quick and easy pick-up and drop-off plus friendly and helpful staff. Will definitely repeat this experience again!

1 October 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks Matthew, great to hear!

Rated 5 out of 5 stars

I booked a relocation of Canadream…

I booked a relocation of Canadream vehicle and the whole process was very easy. Imoova was also very helpful and fast in answering a question I had about my booking. 100% worth it.

4 October 2025
Unprompted review
Imoova logo

Reply from Imoova

Great to hear!

Rated 2 out of 5 stars

I have drop the car in Christchurch and…

I have drop the car in Christchurch and the staff helped me to get the fuel receipt. its show in the invoice but I find no one refund the fuel cost to me. I called the centre and they find no one was supposed to refund until I call the centre and check the status.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE!! They ruin your vacation

It's not imoova's fault directly, but the company they work with, INDIE CAMPERS, is horrible. They gave us a campervan: no gas, no AdBlue, no refrigerator (it didn't work the entire trip), no batteries, no water, no faucet.
It couldn't be worse.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. The only problem is takes to much to return the bond.

26 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks for the feedback Alex. The rental company re responsible for paying the bond so we'd recommend reaching out to their customer service team if it has passed the timeframe stated.

Rated 5 out of 5 stars

The first relocation went well

The first relocation went well, the second we had some issues with booking the ferry and ended up
Double paying in the confusion- we were able to move the tickets to early next year so we can do one more relocation with Imoova.

20 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks for sharing Ken!

Rated 4 out of 5 stars

Brisbane to Darwin Relocation

It was a great experience, and everything was on time. The vehicle was in good condition and no mechanical problems. Was a good way to see a part of the country and to try out the different vehicles before buying one. The fuel bill was huge for a relocation from Brisbane to Darwin in a 4 x 4. Overall a nice experience. Only drawback is that I am still waiting for a refund of my securty deposit from the rental agency 4 weeks later.

12 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Hi Adriaan, thanks for the feedback, we recommend getting in touch with the rental company's customer service team if you haven't already

Rated 4 out of 5 stars

Imoova is onto a great concept here

Imoova is onto a great concept here. Where else could you try out the world of motorhoming for just $1 / day. Everything worked to plan. A little difficulty though, getting advice where Imoova's advertised conditions and the motorhome hire company's conditions were in conflict about the mileage allowance - it took two attempts with different consultants via online chat to resolve this one.

19 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks for the feedback Kevin!

Rated 3 out of 5 stars

Overal it was a great experience

Overal it was a great experience. The day of pickup someone called 3h before pick up time if we gonna pick up. That made us going to the pickup already, once arrived it was no problem. But it makes us feel there is bad communication between your guys and indie Camper. At the pick up, there was a discussion about the sheets, its showed on your website it's included. But Indie Campers was telling us that it wasn't. This is a big deal, it changes you hole packing upfront. I think if i speak for most of the users this is important information that must be display right.
The rest of the trip went great. We had a great dropoff.

8 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks for the feedback Bjorn. All information on our listings are provided by the rental company themselves so we will pass this on to them.

Rated 1 out of 5 stars

Worst rental experience ever

The company is telling that sheets and duvets are included, but the rental company doesn’t give these because they don’t communicate this to the rental company. So in the end you’ve to pay for your services as gasbottles, sheets and duvets.

Company is not reachable in weekends, so no contact with them about these issues on the spot

20 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks for the feedback Roel. All information on our listings are provided by the rental company themselves so we will pass this on to them.

Rated 5 out of 5 stars

Thank you dearly

The staff at both the Darwin and Cairns offices were friendly, helpful, and efficient. The speed and quality of service were excellent, and both offices are conveniently located.
The motorhome we received in Darwin was clean, well-maintained, and fully equipped, which made our journey very comfortable. We also made sure to return it in the same condition, clean and with a full tank of fuel.
Thank you for providing such a smooth and enjoyable experience — we look forward to travelling with you again.

19 September 2025
Unprompted review
Imoova logo

Reply from Imoova

Thanks Stan, great to hear!

Rated 3 out of 5 stars

couldn't get gas door open

couldn't get gas door open
fridge wasn't usable then overnight without power
that van uses a really lot of fuel
my sprinter nearly twice the milage
wouldn't take that van again without some fuel payback

12 September 2025
Unprompted review

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