Delayed delivery, dead and rotting plants delivered, upon second delivery, wrong order delivered, and then received bushes that were not as described, and were very sad looking. Customer service team... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered two different plants. Pros. Both arrived after 10 days, in advance of the 14-28 day delivery window I had been informed about. Both plants were healthy and in good condition. Cons. N... See more
Company replied
The order placed was delivered promptly and the plants were all securely packaged in their own pods which prevented damage during transit. Each plant was a healthy specimen with good roots so quite im... See more
We had wonderful service from Impact Plants. I would recommend them without hesitation. Their customer service was first class
Company replied
Company details
- Nursery
- also in
- Home Furniture Shop
Information provided by various external sources
Impact Plants supplies large trees, mature trees, hedges and screens for your project.
Contact info
Five Acres Farm, PR7 6EE, Euxton, United Kingdom
- impactplants.co.uk
4.0
Great
235 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely plants,prompt delivery.
Lovely plants,prompt delivery.
Excellent service will definitely use them again.
11 May 2019
Unprompted review
i did not receive my plants
i did not receive my plants
unable to make a zero review
9 May 2019
Unprompted review
Great plant supplier.
Good customer services, ordering was simple and delivery was earlier than expected. Important part- plants were little dry from journey, had good solid roots in the pots and have perked up since being planted. Good healthy plants
8 May 2019
Unprompted review
Great service
8 May 2019
Unprompted review
Very pleased with quality of plants and…
Very pleased with quality of plants and service
6 May 2019
Unprompted review
Good size plants but several had dead…
Good size plants but several had dead branches
5 May 2019
Unprompted review
After sales support
Very helpful, and regular updates, nothing was too much trouble for your staff.
24 April 2019
Unprompted review
Good plants, easy to contact.
Despite some glitches in their system which messed up my order, they were easy to contact, courteous and put the matter right quickly. The plants that arrived, Bare Root Cherry Laurel hedging, were very healthy with a strong root system and new growth just starting to appear. We followed their instructions for planting and have every confidence that they will grow well, time will tell. I would definitely buy from this company again.
17 April 2019
Unprompted review
Great customer care
Great customer care! Fast delivery, left in the safe place
14 April 2019
Unprompted review
bare root box hedging
Plants arrived in excellent condition ready to be planted.
13 April 2019
Unprompted review
Delivery
Great experience with impact plants would recommend to everybody. The only thing that I can fault is not impact plants but parcel force who gave me a time of arrival but never turn up items were delivered next day. But can't fault Impact plants them self who were very understanding so would definitely use them again . David
13 April 2019
Unprompted review
Plants came quickly and un good shape
Plants came quickly and in good shape
12 April 2019
Unprompted review
Would recommend- thank you for fast…
Would recommend- thank you for fast helpful service and good quality plants.
12 April 2019
Unprompted review
Good delivery information and quality…
Good delivery information and quality of plants good.
9 April 2019
Unprompted review
Living Panels
Service and delivery have been excellent I have had 24 living panels and so fare apart from two of the most recent ones I had which look a bit bedraggled but I am hoping that they will pick up and look as amazing as the other 22.
All in all from ordering to delivery the service has been excellent
9 April 2019
Unprompted review
Healthy plants
Healthy plants, this is the second time we have used this company.
9 April 2019
Unprompted review
Lovely plants
Lovely plants. Very healthy etc. Delivery took 2weeks which was a shame.
8 April 2019
Unprompted review
Excellent service great plants really…
Excellent service great plants really good value for money.
7 April 2019
Unprompted review
Excellent quality plants
Excellent quality plants, well packaged and swift delivery.
7 April 2019
Unprompted review
A good quick service
7 April 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.