Imperial Car Rental Reviews 33

For the third time, I chose Imperial Rent a Car in Athens, and once again they exceeded my expectations. This time I rented a car for 6 days, and everything was absolutely perfect.
From the very first communication to the return of the vehicle, the service was outstanding. The car was spotless, in excellent condition, and exactly as described. The pickup and drop-off process was smooth, quick, and completely stress-free.
What I truly appreciate is their consistency and professionalism every single time I rent from them. It gives me a real sense of trust and reliability, which is very important when choosing a car rental company.
I will definitely choose them again and highly recommend them to anyone looking for a great car rental experience in Athens! 🚗

They wouldn’t return my deposit because the number of my card was different for some reason. I had to show them a statement and argue about it until they return my money.

I hired a full-size car from Imperial Vehicle Hire because I have a family and needed a vehicle suitable for long-distance business travel. Instead, they delivered a Ford Fiesta — completely the wrong class of car and nowhere near large enough for my needs.

When I called to get it exchanged, the person on the phone was rude, dismissive, and showed no interest in correcting their mistake. When I then asked for the incorrect car to be collected, I was told, “we won’t be doing that.”

I was genuinely shocked by the poor attitude and lack of professionalism. Mistakes can happen, but refusing to take responsibility and treating customers this way is unacceptable.

I would strongly advise others to avoid Imperial Vehicle Hire — their customer service is appalling, and they clearly don’t care about customer satisfaction or doing the right thing.

I strongly advise against renting from Imperial Naxos. I paid for a larger car that they did not have available, and instead of providing a proper solution, they gave me a downgrade with a laughable €20 discount. To make matters worse, upon returning the car they noticed a very small scratch and told me it would be considered a minor issue with at most a minimal charge. However, they later withheld €200 from me without justification.

This company is unprofessional, dishonest, and operates in a deceptive way. Save yourself the frustration and go with a different provider – Imperial Naxos is not to be trusted.

We had reserved two cars, one for ourselves and one for a couple of friends, for the same rental period, each under a different name and email address. We received separate confirmation emails and two distinct reservation numbers.

However, when we arrived, we were told that only one car had been reserved because the bookings “looked the same” due to the identical rental period. Despite the fact that the reservations were made with different names and email addresses, they had unilaterally decided to cancel one without informing us.

When we called, they initially said they would resolve the issue by finding another car, but then they completely disappeared.

It’s almost impossible to find an available rental car on this small Greek island in August, and this situation has completely ruined our vacation.

For anyone renting a car in Paros, Greece, through Imperial Car Rental, be very careful.
The local agency (Car Station) used by the Company is run by two impostors—one, Johnny, a bald guy, and the other, a fat, bearded guy—who lie about their terms and conditions and, even for minor damages to the car, force the renter to pay very high (and undue) penalties. Avoid at all costs!

Hired a car through imperial for 2 days whilst staying in Zante, the whole process was so easy and affordable. I paid an extra €8 a day for the full insurance package which wavered any excess if there had been an accident. One company wanted to charge a staggering €1,000!

Do not recomment, cheeky customer service, not polite at all. Wouldn't be surprise for me if it was a scam.

Yosef is a thief be aware they will steal your money and mess up your credit, if you purchase a car there go somewhere else refinance or take that car back you will thank me later

A terrible rental.
We had a car ordered at this 7 -day rental on the island of Samos.
The reservation took place 14 days before arrival.
However, no one expected at the airport and when we contacted the rental after half an hour of waiting, they just told us that their probably one car had an accident, and offered us a car more than three times more expensive, which of course we did not accept.
If it was true with the accident, they would certainly contact us themselves, and they didn't expect us to call them half an hour after the planned handover of the vehicle. They just made it up.

We often borrow cars from other loans, but we have not yet met this terrible behavior.
Never again this rental!

No problems! Rented a car for 3 days in Kefalonia, Greece. Saved us about €100 than had we gone through Tui. Car was great condition, only issue was they dropped it off with hardly any petrol, so had to go and fill it up again, which took about 20 minutes, but other than that all was fine. Responded to my online enquiry within minutes. Car was dropped at our hotel at the agreed time. Would use them again.

So long story short , I rent regularly from companies like sixt and the likes , this time I choose this “broker” to find something cheaper , 1 week the car has returned and the money deposited for the “warranty” is still not back , every other car rental returnes the money immediately , the car rental hire from their site , unprofessional rude , my money I still not back , I called imperial car rental to tell them about it , they said they have already “freed” the money so it will be back in my account , I called my bank , asked them if there has been a move to “free” the money , and they say NO! , I call them again , they lost their words , tried to lie , and tel me it needs time while my bank already said that they didn’t even “freed” the money . Disgusting scammers , do not rent from this site , better safe than sorry and pay some more

Had a blowout and now have to pay for it when the tire as a stair was not legal and I could have paid for it a lot cheaper half the price much cheaper than that even if I done it myself and a slight dent which could have popped out with a finger push and being charged astronomical plus admin fees just a rip off

They cancelled my reservation the same day.
Avoid booking cars in this agency.