Imperial Time UK Ltd Reviews 168

Great price great service and staff at the end of the phone very helpful. Thank for all your help
K D Mackay

Special birthday and a stunning necklace.

Exceptional Service and an Unforgettable Experience..

As a first-time Rolex buyer, I couldn't have asked for a better experience with Imperial Time Ltd.

From the moment I stepped in, the team was professional, welcoming, and surprisingly relaxed, making me feel completely at ease.

They were incredibly patient, inviting me to explore and try on a range of models, an experience I hadn't anticipated but thoroughly enjoyed.

Their humor, kindness, and expertise made the whole process enjoyable and memorable. I truly felt like they were as invested in my experience as I was.

I walked out thrilled with my new 2024
Rolex Explorer II, and I can't stop admiring it. Imperial Time Ltd
exceeded every expectation, and I'm already looking forward to returning.

Absolutely recommend!

Staff are all professional, very friendly and helpful. This was my first time with Imperial time and would highly recommend their service.

Brought 2 items of jewellery for my birthday in July, on further inspection once we got home I noticed neither were good quality and we asked for a refund. I was then told the items we had been given where not the usual quality and we had been given something substandard by their junior sales guy but we still opted for the refund as the whole experience was just weird. I sent both items recorded and insured delivery and was told I’d get a full refund once they were received. After chasing several times to see where my refund was, I was told I then had to travel back to London to receive it as it had to be done by card machine. My husband and I took the day off and went to the shop, the card was placed in the machine, the receipt said refunded but the money has never reached our account and our bank have confirmed there is no transaction. This has now been going on for over 2 months. I’ve contacted them 3 times since the “refund” on Friday the 27th September to see what is happening and I’ve still not had any response at all. We are now seeking advice on further action as it’s clearly pointless contacting these guys and we should have known better in the first place.
I wouldn’t ever recommend going here, their instagram looks good but there is nothing about this business that feels at all professional. If I could give zero stars if I could.

Great service and beautiful necklace

Excellent service
Excellent price
Very friendly, good advice
No pressure

Sold my Yachmaster Rhodium Dial to these guys. Can’t fault anything, smooth transaction and will be back when looking to buy something new.
Highly recommend!

Great communication from the guys at Imperial Time. Sold a watch to them, gave a great price and transaction was as smooth as possible. Thanks for your helps lads, I hope to deal with you again soon ⭐️⭐️

Very professional staff and great showroom. Highly recommend.

Great communication, prompt delivery, and a beautiful product. I would 100% recommend buying from Imperial Time for beautiful jewellery.

Great service. Great pricing. Great people.

Great customer service
Highly recommend these guys

Definitely coming back for more pieces

Great service. I would 100% recommend them

Had a Rolex for sale, Billy and the team was very professional in providing a competitive price and swift payment. Will highly recommend.

A star first class experience and service . Highly recommend

Great quick fast and professional service!

The best most trusted traders in the Hatton garden! Never felt so safe buying and selling beautiful people! Buying or selling place to go!