The Carpet Repair Guys Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast response times and efficient scheduling that quickly resolve unexpected carpet damage like burns and stains. Consumers note that the staff provide clear explanations, honest guidance, and professional advice while consistently delivering truly exceptional repair results. However, some customers also noted that achieving a completely flawless fix is not always guaranteed for certain types of severe damage. A few other people also felt that complex issues require careful professional assessment because total restoration depends entirely on the specific situation. Clients additionally mentioned that honest communication helps set realistic expectations regarding what can be successfully repaired.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting exceptional communication and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and expert... See more

Product

Users describe ambiguous interactions with product, noting mixed outcomes on tough stains and damage. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more

Company replied

Rated 5 out of 5 stars

Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more

Company replied

Rated 5 out of 5 stars

Faced with a daunting iron stain on my carpet and an imminent key return to the agency, I was in a bind. Fortunately, I discovered this company, explained my predicament, and they managed to fit me in... See more

Company replied

Rated 5 out of 5 stars

Our 2 dogs had ripped our stair runner carpet which had only been laid down for just over a year, I was devastated. I looked for someone to repair our carpet and came across Richard, the communicat... See more

Company replied


Company details

  1. Carpet Fitter
  2. Carpet cleaning service

Written by the company

Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richard

Richard, was absolutely fantastic! I was so satisfied with his service. So quick and professional! Highly recommend!!

11 December 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

I do like to perform some magic with a carpet repair!! Glad we could help!!

Rated 5 out of 5 stars

Great communication from day 1

Great communication from day 1. My carpets were destroyed by the fitters and Richard was very quick in coming out to repair the damages. Very impressed and so glad I came across his work. Thanks again

10 December 2025
Unprompted review
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Reply from The Carpet Repair Guys

Thank you so much for your lovely review. I’m really glad I was able to help after the damage caused by the fitters, and it was a pleasure getting everything repaired for you. I always aim to keep communication clear from the very start, so it’s great to hear that came across.

If you ever need anything in the future, I’m always here to help.
Thanks again,
Richard – The Carpet Repair Guys

Rated 5 out of 5 stars

Great service from Richard

Great service from Richard! Our cleaner accidentally dropped the iron on the carpet and left a burn. Richard did an amazing job repairing it without having to provide donor carpet. Thank you again! Highly recommend

4 December 2025
Unprompted review
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Reply from The Carpet Repair Guys

Thank you so much for your kind words!!! I am so pleased that your happy with our carpet repair service!!!

Rated 5 out of 5 stars

Very good service

Very good service. Nice guy and very good work

25 November 2025
Unprompted review
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Reply from The Carpet Repair Guys

Thank you so much for your kind words!! It was a pleasure to meet you and help get your Rug back to its best!!!

Rated 5 out of 5 stars

I contacted this company after our…

I contacted this company after our carpet was damaged the service was first class the repair was carried out a reasonable amount…..cannot fault anything thank you so much .

19 November 2025
Unprompted review
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Reply from The Carpet Repair Guys

Thank you so much for your kind words in regards to our carpet repair service

Rated 5 out of 5 stars

Destroyed stair carpet

Our 2 dogs had ripped our stair runner carpet which had only been laid down for just over a year, I was devastated. I looked for someone to repair our carpet and came across Richard, the communication between us was quick and efficient the truthful advice he gave us helped with the decisions we made.
Richard explained when he arrived that the damage was more than he had thought and offered 2 ways to address the situation.
We decided at the moment to leave the carpet because we have covered it with a stair gate and we are going to contact the original carpet seller and try to match the carpet again.
We will definitely have Richard replace the carpet if we can get it.

14 November 2025
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for using the carpet repair guys sometimes its best to just offer advise!! Glad i could help!!!

Rated 5 out of 5 stars

Exceptional experience

From initial comms to managing expectations and guidance on possible repairs, service has all been exceptional.

On the day, during the inspection the suggested repair changed, but for the better, and very happy with the outcome.

10/10 would recommend from a service and delivery perspective.

14 November 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for your kind words i am so pleased your happy with your carpet repair!! I will you all the best with the move!!

Rated 5 out of 5 stars

Great and fast service

Great and fast service! Would definitely use again.
Thank you!

24 October 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for your kind words!! We are so pleased your happy with your carpet repair from The carpet repair guys

Rated 5 out of 5 stars

The Carpet Repair Guy recently helped…

The Carpet Repair Guy recently helped us with some advice over a burnt patch of carpet that had been caused by a contractor in our house. He gave very honest and helpful advice and was very quick to respond. 100% on communication and thank you once again. Would recommend to anyone

16 October 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for your kind words!! I am so pleased i could help and I hope it all works out.

Rated 5 out of 5 stars

Cat urine UV survey

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was conclusive, informing what our course of action needed to be. Service was provided within a couple of days. Attentive service with a phone call received, as well as the report, to confirm findings. Recommended.

2 October 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!

Rated 5 out of 5 stars

I had a mark on my carpet of hot iron…

I had a mark on my carpet of hot iron and I thought I could never get rid of it and have to return the keys tomorrow to the agency, was desperate and I found this company I explained everything and he made time to come and do it and it’s amazing how beautiful the carpet looks.. it’s like the mark was never there. I only believe because I saw the video.. I even tried to zoom to make sure it’s invisible and it’s spotless ..
THANK YOU Impulse cleaning

10 September 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for your kind words we are so pleased we could help!!

Rated 5 out of 5 stars

Absolute life saver

Absolute life saver! Had an awful dog poo stain in the hallway, which we could not remove with cleaning. The Carpet Repairs Guys came to the rescue & did a fab job - it looks great! Super professional, transparent & great communication. Thanks so much!

31 July 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!! You have a stunning home I am so pleased I could help!! Kind Regards Richard The Carpet repair guys

Rated 5 out of 5 stars

Great Service and Communication

The Carpet Repair Guys carried out a smart repair on two carpet burns. Richard was very professional, friendly and honest. Good communication and service. We would highly recommend to anyone needing a smart repair.

29 July 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for your kind words and for taking the time to leave a review! We’re really pleased to hear you were happy with the service and communication throughout. It was a pleasure to carry out the repairs for you, and we’re glad we could help bring your carpet back to life. If you ever need us again in the future, you know where we are!

Best wishes,
Richard
The Carpet Repair Guys

Rated 5 out of 5 stars

Richard was an absolute professional…

Richard was an absolute professional and highly skilled! You cannot see the repair he made on a burn mark in my carpet. I am thrilled to bits and highly recommend his services!

27 June 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for sharing your experience with the carpet repair guys in london, I am so pleased i could help!

Rated 5 out of 5 stars

Seamless experience, amazing service, valuable advice

Richard was extremely in replacing carpet from a section of the stairs that had a bad coffee stain. I had a number of concerns about the job, as I wanted to ensure the repair would meet the landlords standards. Richard advised me throughout the process, completed the repair in an hour, and made sure all the work was completed to an excellent standard. Great service and support

18 June 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words and we love that you love our Carpet repair service in london

Rated 5 out of 5 stars

Carpet savior!

In a panic I reached out to a few carpet repair companies yesterday to sort out the burn marks I’d been trying to fix myself to no avail. Richard contacted me right away, gave me advice and a quote, and was able to fit me in next day. Today the burn marks are unnoticeable thanks to him. He came first thing in the morning and was in and out within the hour. I am relieved! The price was higher than what I expected, but worth it for next day service. Richard was very friendly and good company while he worked.

9 May 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Hi Nina i am so pleased i could help out!! Have a safe trip back to LA!! Kind Regards Richard!

Rated 5 out of 5 stars

Dents in carpet

Had a problem with dents in our carpet after we’d moved some heavy furniture. Contacted Richard requesting a quote. Instead, he phoned to tell me how to do it myself - and it worked! Very rare for someone to share their expertise at no cost. Extraordinary. Thank you Richard

25 April 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Hi, thanks for your review and thank you for contacting the carpet repair guys! We are so pleased we could provide some tips for your carpet on how to bring it back to its best!

Rated 5 out of 5 stars

Experience was flawless

Experience was flawless. They fixed my steam iron burn in less than 30 minutes, without having to replace the carpet. You can't even tell there was a burn. The price was fair too.

22 April 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you so much for your review!! i am so happy that your pleased with your carpet repair

Rated 5 out of 5 stars

Repaired Pet Damage

Really lovely guy; fixed pet damage really quickly and it looks great!

17 April 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

It was such a pleasure to help with your carpet damage!! I am so pleased your happy with your carpet repair!!

Rated 5 out of 5 stars

Best person for the job.

Superb job done on cleaning my carpets. They look brand new .... especially as there were stains on various places. A very efficient and pleasant experience.
Highly recommend.

26 March 2025
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your fantastic review! We're thrilled to hear that you're happy with the results and that your carpets look brand new. It’s always our goal to deliver top-quality service, and we appreciate your kind words. If you ever need any further carpet repairs or cleaning, we’d be more than happy to help. Thanks again for your recommendation!

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