Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more
Company replied
Faced with a daunting iron stain on my carpet and an imminent key return to the agency, I was in a bind. Fortunately, I discovered this company, explained my predicament, and they managed to fit me in... See more
Company replied
Our 2 dogs had ripped our stair runner carpet which had only been laid down for just over a year, I was devastated. I looked for someone to repair our carpet and came across Richard, the communicat... See more
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Company details
Written by the company
Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island
Contact info
35 Little Victory Mount St Marys Island, me43tb, Chatham, United Kingdom
- 07796114019
- info@thecarpetrepairguys.co.uk
- impulsecleaning.co.uk
4.9
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good service
Very good service- friendly, efficient and looks great. Would recommend.
26 March 2025
Unprompted review
Reply from The Carpet Repair Guys
We’re thrilled to hear that you had a great experience with The Carpet Repair Guys! Customer satisfaction is our top priority, and we’re glad we could provide you with a high-quality repair and excellent service.
Your kind words mean the world to us, and we truly appreciate your recommendation. If you ever need any further carpet repairs in the future, don’t hesitate to get in touch.
Thanks again for choosing The Carpet Repair Guys!
– The Carpet Repair Guys Team
Fantastic guy and service
Fantastic guy and service. I had a carpet with some marks that my cat had caused by scratching.
Rich had a no nonsense approach and said it could be repaired and he was 100% right. The carpet is back to looking like nothing had happened
I would 100% use again
17 March 2025
Unprompted review
Reply from The Carpet Repair Guys
Thanks so much for your kind words in regards to your carpet repair!! So pleased i could help!!
Extremely professional from the start
Extremely professional from the start. Talked me through all options. Work carried out to a high standard, polite and extremely sufficient.
17 March 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words! We’re delighted to hear that you found our service professional and efficient from start to finish. We always strive to provide clear communication, high-quality workmanship, and a polite approach, so it’s fantastic to know we met your expectations.
If you ever need carpet repairs again, we’d be more than happy to help!
Best regards,
Richard & The Carpet Repair Guys Team
Great service from Richard who recently…
Great service from Richard who recently fixed a damaged carpet for me in my new house. He also fixed a stain whilst he was here which was excellent customer service as I didnt think it could be removed.
19 December 2024
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words! We’re so pleased to hear that you were happy with the carpet repair in your new home. It’s always our goal to go above and beyond for our customers, so we’re glad we could also remove the stain for you!
Your feedback means a lot, and we truly appreciate you choosing The Carpet Repair Guys. If you ever need any future repairs, we’re always happy to help!
I can’t recommend these guys enough
I can’t recommend these guys enough. Used them this week to repair my rental flats carpet after my dog had chewed it.
Richard came after work as I was moving the next day, which was over and above in my book.
He explained how it might not be invisible due to the carpets age. The results however were brilliant. The landlord has returned my deposit without a mention.
These guys saved me loads and I can’t thank them enough.
27 February 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for your amazing review! We’re delighted to hear that you were happy with the repair and that we could help you get your deposit back—saving our customers money is always a great feeling!
We always strive to go the extra mile, so it was no problem fitting you in at short notice. It’s also great to hear that the results exceeded your expectations despite the carpet’s age.
If you ever need us again, we’d be happy to help. Thanks again for choosing The Carpet Repair Guys!
Great experience from start to finish
Great experience from start to finish
Highly recommend
13 March 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words! We’re so glad to hear that you had a great experience from start to finish. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need any carpet repairs in the future, we’d be more than happy to help. Thanks again for choosing The Carpet Repair Guys!
A prompt & very professional service…
A prompt & very professional service from Richard .... what was a nightmare on our hall carpet was turned into an amazing repair. Wouldn't hesitate to recommend them
13 March 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for the fantastic feedback! We’re thrilled to hear that we could turn your hall carpet nightmare into a perfect repair. It's always our goal to provide prompt and professional service, and we’re glad to know you’re happy with the results.
We really appreciate your recommendation, and we’re always here if you ever need any future carpet repairs. Thanks again for trusting The Carpet Repair Guys!
Best regards,
Richard & The Carpet Repair Guys Team
poor craftsmanship, lack of common sense and verbal abuse
If you are looking for poor craftsmanship, lack of common sense and some verbal abuse, the Carpet Repair Guy is your guy! I asked for the carpet on a few stairway steps to be repaired but it was done in a poor finish with severe stitching showing and some old yellow glue being exposed. Also when one end of the step was secured, the other end detached completely creating even more serious issue than before. It is pretty common sense to anticipate one end to give up when you pull at the other end, but the 'repair guy' found it to be a new opportunity to charge me. When I refused, he started shouting. All in all, a very disappointing experience.
28 February 2025
Unprompted review
Reply from The Carpet Repair Guys
We appreciate all feedback, and we’d like to take this opportunity to clarify the details of your repair.
When we attended your property, we identified that your stair carpet had been incorrectly installed, with gripper rods designed for wooden surfaces used on a concrete staircase. This improper installation caused the grippers to fail, leading to the carpet coming loose. Before carrying out any work, we explained this issue to you and advised that while we could reinforce the gripper rods with the correct nails and adhesive, the existing carpet damage meant the repair would not be seamless. You acknowledged this and signed our pre-inspection assessment before we proceeded.
The step in question had been individually cut by the original fitter, meaning it was not connected to other steps. A video of the step's condition before the repair can be viewed here:
https://youtube.com/shorts/ENTkiClFXq4?si=Slu9A4kuJ4CG8n1r
After completing the repair, we showed you that the reattached gripper rod was secure.
You mention in your review that there was severe stitching showing—however, we had already pointed this out to you on the day as an unavoidable issue caused by the original incorrect carpet installation. Due to the way the carpet had been previously cut and fitted, the edges had frayed over time. This was not a result of our repair but rather a direct consequence of how the carpet had been originally installed. We were upfront about this before proceeding with the work.
A few days later, you contacted us again, reporting that a different step further up the staircase had come loose. When we arrived, we inspected the issue and confirmed that, as we had previously explained, the same incorrect installation method had been used throughout your stairs. This meant that other steps were likely to come loose over time.
We took clear pictures showing that the gripper rods on this newly affected step had not penetrated the concrete properly, which was the cause of the failure. We explained this to you and advised that additional repairs would be necessary to fix the issue across your staircase. However, when we provided a repair quote for this separate repair, you refused to pay, insisting that it was our responsibility.
We take great pride in our work and always operate with honesty and transparency. Our original repair remains intact, and as explained, each step had been individually cut and was not connected to the others. When it became clear that you were unwilling to pay for this new repair, the conversation turned hostile, and you threatened to leave a negative review if we did not proceed for free. At that point, we felt it was best to leave.
While we regret that you are unhappy with the situation, we stand by the quality of our work and the professionalism of our team. We wish you all the best in getting your carpet properly repaired and installed.
.
First class from start to finish
First class from start to finish. Our beloved cats had ripped up parts of our carpet and the repair work is brilliant!! Very pleasant and courteous - would highly recommend. Thank you!!
6 March 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words in regards to our Carpet repair service in kent
Richard saved the day and repaired our…
Richard saved the day and repaired our carpet after our puppy damaged it. Fast response time and great communication. Will definitely call on Richard again (but hopefully won’t need to anytime soon!) I will be recommending to friends and family.
28 November 2024
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind repair in regards to our carpet repair service in Kent! I wish you all the best in your new home!
A carpet wizard !
Fixed our carpet within 24 hours of calling, did a fantastic job, was so professional and thorough.
18 November 2024
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words in regards to our carpet repair service in London!! So pleased we could help!
Great service
Great service, really quick and makes sure he tries the most cost efficient way to repair your carpet first. Really good. Would recommend.
8 November 2024
Unprompted review
We thought we needed a new carpet on…
We thought we needed a new carpet on our stairs due to the damage from our cats scratching and the general condition after being trodden down.
I found Richard on Tiktok after seeing some of his transformation videos and sent a few photos to get his thoughts.
After a good chat we agreed to let Richard work his magic and see how the carpet comes up. He's been out today and my God what a difference! The damage has been repaired and the carpets cleaned and revived. They look brand new.
I would highly recommend The Carpet Repair Guys, not only was it super convenient but we've saved a small fortune by not needed to replace the carpet!
13 September 2024
Unprompted review
Brilliant service
Brilliant service, quick and easy and was incredibly clear what work was going to be carried out and what the cost was. Can highly recommend and will certainly be using this service in the future! :)
13 May 2024
Unprompted review
Reply from The Carpet Repair Guys
Thanks you so much for your kind words we are some pleased your happy with your carpet repair from The Carpet Repair Guys
Richard came to repair a burn mark in…
Richard came to repair a burn mark in our carpet, was fast, efficient and very friendly. Would highly recommend!
12 April 2024
Unprompted review
Richard was fantastic and did a great…
Richard was fantastic and did a great job of repairing my carpet; it looks so much better and really pleased with the results. Would definately reccomend this service!
28 March 2024
Unprompted review
Reply from The Carpet Repair Guys
Thanks Sophie!! It was a pleasure to help repair your carpet.
Did a fantastic job
Did a fantastic job, you really can’t tell the difference. Would 100% recommend ! Quick, efficient professional service! Thanks Richard
13 March 2024
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words I am so pleased I could repair your carpet!!
Quick and efficient
Quick and efficient, eye for detail, great job!
28 February 2024
Unprompted review
Reply from The Carpet Repair Guys
Thanks for your review of our carpet repair service
Excellent job
Excellent job on my carpet that had burn marks, good as new. Really friendly and professional, would recommend.
28 February 2024
Unprompted review
Reply from The Carpet Repair Guys
Thanks for your kind words! We are so pleased your happy with your carpet repair.
Richard did an amazing job or repairing…
Richard did an amazing job or repairing our threadbare carpet to look like new. What a relief we don’t have to replace it.
21 February 2024
Unprompted review
Reply from The Carpet Repair Guys
I am so please we could repair your carpet.
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