The Carpet Repair Guys Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast response times and efficient scheduling that quickly resolve unexpected carpet damage like burns and stains. Consumers note that the staff provide clear explanations, honest guidance, and professional advice while consistently delivering truly exceptional repair results. However, some customers also noted that achieving a completely flawless fix is not always guaranteed for certain types of severe damage. A few other people also felt that complex issues require careful professional assessment because total restoration depends entirely on the specific situation. Clients additionally mentioned that honest communication helps set realistic expectations regarding what can be successfully repaired.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting exceptional communication and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and expert... See more

Product

Users describe ambiguous interactions with product, noting mixed outcomes on tough stains and damage. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more

Company replied

Rated 5 out of 5 stars

Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more

Company replied

Rated 5 out of 5 stars

Faced with a daunting iron stain on my carpet and an imminent key return to the agency, I was in a bind. Fortunately, I discovered this company, explained my predicament, and they managed to fit me in... See more

Company replied

Rated 5 out of 5 stars

Our 2 dogs had ripped our stair runner carpet which had only been laid down for just over a year, I was devastated. I looked for someone to repair our carpet and came across Richard, the communicat... See more

Company replied


Company details

  1. Carpet Fitter
  2. Carpet cleaning service

Written by the company

Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent job, cannot fault it!

I cannot recommend this company enough. Richard is polite, professional and friendly. My carpet was repaired in under an hour. The job is perfect and there is no sign it has been repaired it looks brand new again! Easy to book an appointment too. Thank you Richard!

18 September 2023
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thanks for your Kind Words!!! I love you you love what we do!!!!

Rated 5 out of 5 stars

Highly recommend

Richard was amazing, outstanding service from start to finish. Not one detail was left overlooked. Highly recommend.

15 September 2023
Unprompted review
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Reply from The Carpet Repair Guys

Great to Meet You!!!

Rated 5 out of 5 stars

Yet another great carpet clean done by…

Yet another great carpet clean done by Impulse Cleaning! Richard does an amazing job and carpets look like new! Highly recommended, reliable and trustworthy!

14 September 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!!

Rated 5 out of 5 stars

Great experience

Great experience, carpets look, feel and smell great. Great advice, thank you.

9 May 2023
Unprompted review
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Reply from The Carpet Repair Guys

Amazing Thank you for using us!!

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, staff were really friendly and helpful. I would 100% recommend .

5 May 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks You!!!

Rated 5 out of 5 stars

Great Advice from Richard

I had a carpet burn and Richard was very helpful in advising me on what to do. Unfortunately he lives too far from me but he took time out of his day to video call me and see the Carpet burn and advise me on my best options. He also put my details in a group chat to see if anyone closer to me is available to help. Thanks Richard 😊

1 May 2023
Unprompted review
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Reply from The Carpet Repair Guys

Always a pleasure to try and help!! I hope you got your carpet repair sorted.

Rated 5 out of 5 stars

Absolutely outstanding service and…

Absolutely outstanding service and results from these guys. Same day quote and repair made and after a horrendous accident with a log falling onto my carpet from my log burner my carpet looks like new again. Highly recommended- thank you so much!!

26 April 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!! it was a pleasure to repair your carpet from the accident in your beautiful Home!!

Rated 5 out of 5 stars

Richard was highly professional and he…

Richard was highly professional and he did an excellent job on my carpets that were full of pet urine stains and my home now smells lovely. Richard also cleaned a spot of sick in my car and never charged me for doing this and he has sent me links to get some decent urine carpet stain remover. Will definitely use Richard again.

24 April 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!!!

Rated 5 out of 5 stars

Great service from phone call to…

Great service from phone call to completion. Completely removed make-up from a brand new carpet in less than an hour. I cannot recommend enough. 10/10.

18 April 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!

Rated 5 out of 5 stars

5 stars from us

Richard was very professional and arrived at the time he said he would, went above and beyond for us and our sofas and carpet look fresh and smell amazing all stains gone, very polite, friendly and knowledgeable and would highly recommend him to anyone looking to have cleaning done on their sofas or carpets.

19 April 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!

Rated 5 out of 5 stars

Great job done

Great job done, nice bloke who also gave me some good advice

20 March 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you it was a pleasure to repair your carpet

Rated 5 out of 5 stars

Worked wonders, saved the day.

Definitely recommend. I had a load of gloss paint stains stuck into the carpet in a public corridor of my apartment building. All fixed within hour on a Saturday, organised the day before and for a great price.

18 March 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you!!!

Rated 5 out of 5 stars

Richard cleaned my daughters sofa

Richard cleaned my daughters sofa, stair carpet & lounge carpet last week.
They had just completed some building work & there was dust everywhere.
He was there for 2 hrs and made an amazing job of the clean! The scent he used for the clean was just like a Jo Malone scent, absolutely beautiful, a great relaxing scent now fills her home and the carpets and sofas are beautifully clean!
I highly recommend Richard from Impulse cleaning to all that are cleaning and refreshing their home!

23 February 2023
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!! It was a pleasure to provide our Carpet cleaning and upholstery cleaning in your beautiful Home!

Rated 5 out of 5 stars

End of Tenancy Carpet Clean

Had an end of tenancy carpet clean conducted today and very happy with the results! Carpets were in good condition anyway but now they look brand new! Very happy and highly recommend. Already passed his details on to our neighbours!

6 February 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you!! And Great to meet you!! It was a pleasure to clean your carpets

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish
Carpets and sofa smell and look incredible and extremely happy with it would definitely recommend this company for any future cleaning
Had this property for 2 years and the Carpets now look brand new and refreshed

6 February 2023
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thanks for your kind words!! It was great to meet you and a pleasure to cleaning your carpets and sofa!! I hope you enjoy the GAMES Room!!!

Rated 5 out of 5 stars

Richard visited to clean my sofa and…

Richard visited to clean my sofa and carpet today. He done an excellent job, my 15 year old cream carpet on the stairs, landing and bedrooms, now looks like new! Definitely worth having them cleaned and much cheaper than replacing them!

26 January 2023
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for taking the time to leave us a review!! it was a pleasure!

Rated 5 out of 5 stars

I was really pleased with impulse…

I was really pleased with impulse cleaning (Richard). My dining chairs were extremely stained and now they have been cleaned they are brand new looking again. A very efficient booking process and good time keeping. I will be recommending impulse cleaning.

5 December 2022
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for using Impulse Cleaning!!!

Rated 5 out of 5 stars

Highly recommend this company.

The company details were passed to me and highly recommended. I can understand why, the company were efficient, courteous and professional. The results were amazing my cream lounge carpet looks as good as new. Far exceeded my expectations.

28 November 2022
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for using impulse cleaning!!

Rated 5 out of 5 stars

Great job

Have been looking forward to this for weeks. I have 2 dogs that wreck the carpet. I’m so happy now that my house no longer smells of the dogs and the carpets look like new. Would recommend

17 October 2022
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!!!

Rated 5 out of 5 stars

Excellent work

Richard was very professional talked it all over before starting work suggested a carpet repair well worth the additional cost lounge and bedroom carpets came up great.

14 October 2022
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!!!

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