BE CAREFUL: The products are not bad but if you need to return them for any reason, they make it so difficult, most people would just not bother. Shameful! I would avoid this company completely
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Third order from here. Still great.
Company replied
This website is a scam please do not order they have taken my money you will neaver get your item .iv had to call my bank to try and get money back .I have also emailed them a number of times and just... See more
Company replied
Company details
Written by the company
Incerunmen is a website with professional designers. Our team of desingers identify all the latest fashion trends each month and examine every detail of product to ensure the quality and comfort of the product.
Contact info
Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T. Hong Kong, 999077, N.T. Fotan, Shatin, Hong Kong
- service@incerunmen.com
- incerunmen.com
2.6
Poor
115 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuine scam
Genuine scam. With the higher price point you come to assume some higher quality. It was the lowest, temu quality clothing I have ever seen. Legit, don't fall for it.
29 July 2025
Unprompted review
Reply from incerunmen.com
Hi Jon,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your thoughts. However, we take claims like this very seriously and respectfully disagree with the description provided.
Our products are designed with care, and we conduct strict quality control checks before shipping. We are also committed to transparency, and all product details are clearly listed on our website.
If you believe you received a defective or incorrect item, we encourage you to contact our customer service team with your order number and photos so we can investigate and resolve the matter properly. Our email: service@incerunmen.com
We’re always working to improve, and we value honest, constructive feedback. If this is a genuine order experience, we’d love the opportunity to make it right.
Best regards,
Customer Service Team
Incerunmen.com
Great for International Buyers
Living in Canada, I often avoid overseas orders, but Incerunmen handled everything efficiently. Tracking was accurate, and items arrived damage-free.
8 June 2025
Unprompted review
Reply from incerunmen.com
We're truly grateful for your trust, especially with international shipping. It means a lot to know our logistics team met your expectations—safe and smooth delivery is always our goal. Thank you for your kind words from Canada! 🍁
Smooth Exchange
Had to change the size. The exchange process was easy and quick.
3 June 2025
Unprompted review
Reply from incerunmen.com
We're so glad to hear the exchange process went smoothly for you! 🙌 Thank you for trusting us, and we look forward to serving you again soon.
Terrible quality & bad customer service
Terrible quality, bad customer service - they look nothing like the pictures
24 June 2025
Unprompted review
Reply from incerunmen.com
Hi dear customer,
We're truly sorry to hear about your experience. We always strive to deliver quality products and responsive service, and it's disappointing to know we fell short in your case.
We'd love the chance to make this right. Please reach out to our customer support team at service@incerunmen.com with your order number and product pictures, and we'll do our best to resolve this for you.
Thank you for your feedback — we take it seriously and are working to improve.
Best regards,
Customer Service Team
Incerunmen.com
very happy customer
After reading all the reviews on here i wanted to cancel my order immediately, so i emailed incerunmen they were prompt with my reply stating if i wasnt happy i could return it for a full refund, i emailed several times with a swift reply everytime, my shirt arrived and to my surprise it was of high quality in both fabric, not that cheap shiny stuff from china but real cotton, also the fit was great, so if you are reading the negative reviews on here like i did take a chance with this company, im glad i did
3 June 2025
Unprompted review
Reply from incerunmen.com
Hey! Thanks for the thoughtful review and for giving us a shot despite your initial concerns. We're really happy you liked the shirt and our service — it means the world to us.
Your words will definitely help others who are on the fence. Hope to have you back again soon!
They're not scammers, they're just shit
Ordered some floral pattern high waisted pants. The print was woeful, blurry all over, and the proportions were way off; too slim a waist for how ridiculously long the legs were.
I asked to send it back and get a full refund, at which point I received offers for a partial refund from a nameless employee. So long as I kept the item. I told them repeatedly no, but all they did was offer slightly more for a partial refund.
I bought this item to see if they were a reputable company
The answer to that question is a resounding NO
9 May 2025
Unprompted review
Reply from incerunmen.com
Hi Franks,
Thank you for your feedback. We're truly sorry to hear that the floral pattern high-waisted pants didn't meet your expectations. We understand that everyone's preferences can vary, and we regret that the fit and print did not align with what you were hoping for. Our goal is to always provide quality products, and we take customer feedback seriously to improve our offerings.
Regarding the refund, we strive to balance customer satisfaction with our policies. As much as we'd love to fully satisfy every customer, we are unable to offer a full refund as the product was your personal dissatisfied. If you can provide pictures/videos to prove that the product itself is defective, we will change the handling method. However, we did offer you a partial refund as a way to resolve the situation, as we felt that was a fair compromise.
We understand this may not be the resolution you were hoping for, but we want to assure you that we are a reputable company, and we value our customers' feedback. Many of our customers have had positive experiences with our products and services, and we encourage you to take a look at the overall reviews on our website to see how we have consistently met our customers' expectations. We will always be online and welcome your consultation. Email: service@incerunmen.com
Once again, we sincerely apologize for not meeting your expectations, and we truly appreciate your input as it helps us improve. We hope to have the opportunity to better serve you in the future.
Best regards,
Customer Service Team
Incerunmen.com
Order picture versus reality!
Just received my Incerunmen order, was an absolute waste of money, the box jacket is nothing like the picture. Wish I could attach a picture.
15 April 2025
Unprompted review
Reply from incerunmen.com
Hi Carberry,
We're very sorry to hear that you're not satisfied with your order. We always strive to provide products that match our listings and meet customer expectations.
Please reach out to our customer service team at service@incerunmen.com with your order details and a photo if possible —we'd love to assist you in resolving this issue. Your feedback is very important to us as we work on improving our products and service.
Thank you for bringing this to our attention.
Customer Service Team
Incerunmen.com
Trash 🚮
Go all in 100% or go home Incerun. You are disappointing the community.
6 April 2025
Unprompted review
Reply from incerunmen.com
Hi there,
We’re sorry to hear your feedback, though we couldn't locate any order associated with your review. At INCERUN, we take all customer experiences seriously and are committed to continuous improvement.
If you’ve placed an order with us, please reach out to us at service@incerunmen.com with your order number —we’d love to investigate and resolve any issues promptly.
Thank you.
Customer Service Team
Incerunmen.com
Commande passé le 17 Novembre 2024
Commande passé le 17 Novembre 2024 - devais arrivé fin novembre, début décembre GRAND MAX.
Mon colis est resté bloquer en Malaisie, et personne ne sait ce qui s'est passé.
Ils m'ont gentiment demandé de patienter, ce j'ai fais, début JANVIER 2025, toujours rien.
Ils m'ont quand même proposer de renvoyé un AUTRE colis (attendre) ou alors un refund. j'ai pris le refund.
J'aurais mis une étoile, mais comme ils m'ont quand même remboursé, j'en met 2.
Numéro de mon tracker : RN219955552MY
DE-CEP-TION.
----------------------------------------------------
Order placed on November 17, 2024 – supposed to arrive by late November or early December at the very latest.
My package got stuck in Malaysia, and no one knows what happened.
They kindly asked me to wait, which I did, but as of early January 2025, still nothing.
They eventually offered to send another package (and wait again) or provide a refund. I chose the refund.
I was going to give them one star, but since they refunded me, I'll give them two.
Tracking number: RN219955552MY
DISAPPOINTMENT.
5 January 2025
Unprompted review
Reply from incerunmen.com
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by the delay in your order. We completely understand how disappointing this experience must have been for you, and we deeply regret the issues with the delivery.
Please know that we took immediate action to resolve the situation by offering a replacement or a refund, as customer satisfaction is always our top priority. Unfortunately, despite our best efforts, the delays in international shipping were beyond our control, and for that, we are truly sorry.
We greatly appreciate your patience and understanding throughout this process. Your feedback helps us identify areas for improvement, and we are already working with our shipping partners to prevent similar occurrences in the future.
If there is anything else we can do to regain your trust, please feel free to reach out to us directly. We value your support and hope to have the opportunity to provide you with a much better experience in the future.
Best regards,
Customer Service Team
Incerunmen.com
SCAM SITE!
Most of the 5 star reviews are written by incerunmen themselves and it’s so obvious! Don’t be fooled by this stupid scam of a site
1 January 2025
Unprompted review
Reply from incerunmen.com
Dear Ptolemy,
Thank you for sharing your concerns. We take feedback seriously and deeply value the trust of our customers.
We can assure you that all reviews on our website are authentic and written by real customers who have purchased and experienced our products. Maintaining transparency and delivering high-quality service are the cornerstones of our business.
If you have encountered any issues with your order or have concerns about your experience, we would love the opportunity to address them. Please reach out to our customer service team at service@incerunmen.com with more details so we can assist you directly.
Your trust is important to us, and we are committed to resolving any doubts or issues you may have. Last but not least, we welcome all genuine comments from customers, which can provide direction and reference for our progress.
Best regards,
Incerunmen.com
Got a tracking number but website says not available
I made a mistake with order number the order number is #IC168965 my appologies for not sending correct order number the 1st time the order the name on account is Shannon Williamson My spouse ordered several items from website Order #IC16168965 received confirmation and charge went through received tracking information website does not exist i attempted to email company that did not go through as well I believed we have been scammed still awaiting order or refund.
28 November 2024
Unprompted review
Reply from incerunmen.com
Dear Demetrius,
Thank you for reaching out and sharing your concerns. We truly apologize for the confusion and any inconvenience this has caused.
We’ve checked the order number IC16168965, but it seems we cannot locate any order under that reference in our system. It’s possible that there might have been a misunderstanding or typo with the order number. Could you kindly double-check the order number or provide any additional details, such as the email address used for the purchase or the name on the order? This will help us investigate the issue more thoroughly.
If you are unable to locate the information, we recommend checking with your bank or payment provider for any details regarding the charge, as that might help us trace the order more easily.
We understand how frustrating this situation must be and are committed to resolving it promptly. Please rest assured that we are here to assist you, and we will take immediate action to ensure that your order or refund is handled appropriately.
Looking forward to your response.
Best regards,
Customer Service Team
Incerunmen.com
--------------------------------------------------------------------------------------------
✅🆕Dear Demetrius,
Thank you for updating your order details. We’ve now located your order #IC168965 under the name Shannon Williamson, and we can confirm that your order is indeed being processed. We understand your concerns regarding the website and email communication issues, and we are investigating this matter to ensure everything is functioning correctly on our end.
Regarding the tracking information, it should be valid, and we encourage you to check with the courier to ensure that the order is on its way. If you are still having trouble accessing the tracking details or have any concerns about your order, please don’t hesitate to contact us directly at service@incerunmen.com.
We take these matters very seriously and are committed to ensuring that your order arrives promptly, or if needed, we will assist with processing a refund.
Thank you for your patience, and again, we apologize for the inconvenience. We are here to help and resolve this situation for you.
Best regards,
Customer Service Team
Incerunmen.com
Love shopping on incerun
Love shopping on incerun, love the fashion forward styles.
20 November 2024
Unprompted review
Deceptive marketing and will not honor their return policy.
This company is a scam. Stay far away and save your money. They use pictures from other brands and influencers and sell cheap copies of the designs. The material is often cheap and flimsy and the cuts/fit can be a bit wonky. I was dissatisfied with my order and initiated the return process. Their website says you have 14 days from delivery for a full refund. I reached out and they only offered me a 50% refund. I’m well within the return period and the clothes have all of the tags and poly bags that they were shipped with. After several back and forth emails they offered me a 70% refund. I’m pushing for a full refund still and will be contacting my bank. They don’t even want the clothes back. They know their site is a scam and that their product is subpar. Shop at your own risk.
15 November 2024
Unprompted review
Reply from incerunmen.com
Dear Lewis,
Thank you for taking the time to share your experience. I am truly sorry to hear about the issues you’ve encountered and the frustration this has caused. Please allow me to address your concerns directly.
We strive to ensure our product descriptions and images accurately reflect what we offer. If you feel the quality did not meet your expectations, I deeply regret that we did not provide the experience we aim for with every customer.
Regarding your return request, I sincerely apologize if our refund process was not as seamless as expected. We do have a 14-day return policy for items in their original condition.
Your feedback is invaluable to us as we continuously work to improve. Thank you again for bringing this to our attention.
Best regards,
Customer Service Team
Incerunmen.com
Run from Incenerun…
I honestly had to go back in my records to see what I had purchased. I point to an email dated 10/28/2021 in which I complained my garment arrived and the fabric was defective. You asked for a photo, and I provided but you never addressed the issue. The fabric disintegrated. I was very disappointed. Yet you continue to email me bargains like nothing ever happened. order ID was IC12248,
They emailed me after I posted the review and even acknowledged their fault but said too much time had passed so they didn’t really offer a solution. Well ya live, ya learn, ya review
14 September 2024
Unprompted review
Reply from incerunmen.com
Dear Dale,
Thank you for reaching out and sharing your feedback. We sincerely apologize for the issues you experienced with your order IC12248, after receiving your feedback, we checked the email communication records with you and found that the last email we sent you was an option to refund some products, but you did not respond at that time. Did you not see the email or was it marked as spam?
You purchased 3 products at that time praised some of the products in the order, and reported that one product was defective. We responded immediately. Maybe there was a misunderstanding in the middle, which led you to think that we ignored your request.
If you still have any confusion please contact us directly at service@incerunmen.com with your order details, and we will ensure that you receive the appropriate assistance,
Thank you for your feedback. We look forward to more communication with you in the future.
Best regards,
Customer Service Team
Incerunmen.com
Reply from incerunmen.com
Dear Johnson,
Thank you for your feedback! We’re sorry to hear that the fit of the product didn’t meet your expectations. We understand that finding the right fit is important, and we want to ensure you have a positive shopping experience with us.
Please feel free to reach out to our customer service team at service@incerunmen.com, and we’ll help you out listen to your suggestions, and make upgrades.
We appreciate your support and hope to provide you with the perfect fit in the future!
Best regards,
Customer Service Team
Incerunmen.com
Gradual Downgrade Over Time
At first this site provided quality clothes that fit my gay lifestyle but overtime it's got cheaper in quality and more expensive in cost-the models are clearly and badly photoshopped with the clothes being recoloured rather than modeled properly. What arrives rarely matches the quality of what's shown...I used to highly rate this site but now I wouldn't recommend it to anyone.
Also they should stop selling in Israel until the genocide stops
8 March 2024
Unprompted review
Reply from incerunmen.com
Dear Sasha,
Thank you for sharing your thoughts with us. We’re truly sorry to hear that your recent experiences with our products have not lived up to your expectations. We take great pride in offering high-quality apparel, and it’s disappointing to learn that the items you received didn’t match your previous experience with us.
Regarding your concerns about the quality of the clothing, we continually strive to improve and deliver products that align with our brand's promise. We take feedback like yours seriously, and we will review our product sourcing and quality control processes to ensure that we maintain the high standards you initially enjoyed.
As for the concerns regarding product images, we appreciate your feedback and will review how we present our products online to ensure a more accurate representation of what customers will receive. We aim to be transparent and provide the best possible experience to all our customers.
Regarding your comment on international sales, we understand your viewpoint and respect your right to voice your opinion. We are committed to respectfully providing high-quality products and services to all of our customers, regardless of location.
We truly value your past support and your input. Please feel free to reach out to us directly at service@incerunmen.com if there’s anything we can do to resolve any specific issues with your recent orders. We hope you will reconsider your view on our brand, and we’re committed to making improvements to better serve our customers in the future.
Best regards,
Customer Service Team
Incerunmen.com
Hello I can’t believe I found you I’m…
Hello I can’t believe I found you I’m so thrilled and happy that I found a clothing line that I always dreamed of .. I absolutely love your clothes! They look and fit just perfect
The fabric feels top notch and that makes me sale my clothes when I go out!! I always get compliments on my fashions .. Please keep these fashions coming in cause I’ll always buy from you as long as I live!!!
12 November 2024
Unprompted review
I’ve ordered from Incerunmen a few…
I’ve ordered from Incerunmen a few times and I always receive my full order in a reasonable time. The product has been what I expected- Not stellar but decent for the price.
Most things look pretty much just like the pic and are decent quality.
Some pieces are better than others.
13 November 2024
Unprompted review
Run for your life!
If I could give minus starts I would! Everything is wrong with this company and their products. Ill fitting and poorly made. Don't think you can get a refund either. Sure, they state a 100% refund, it's lies!! Honestly, you'd be better off pissing on your money and setting it on fire, than buying anything from these scam artists!
Update since company reply: Believe nothing! They seem lovely but will go round in circles with you for months with no resolution. They offer percentage discounts. If you return, you pay for the postage but they won't organise the pick up and therefore nothing actually gets delivered to them so they refuse to refund until the clothing has been received by them. One whole dodgy system! You'd be better of pissing on your money then setting it on fire then buying anything from this company. AVOID! AVOID BUYING AND DEALING WITH THERI ENDLESS NONSENSE!
To Incerunmen, if you say what you mean then REFUND MY MONEY!! I don't need another nonsense email from your customer service! I have emailed several times, I put in a complaint through paypal which closed as I was stupid enough to believe you'd do the right thing and not have to escalate it. I was wrong. You should be ashamed of yourselves!! Dissgraceful!
1 October 2024
Unprompted review
Reply from incerunmen.com
Dear Toby,
Thank you for sharing your feedback. We're truly sorry to hear that you had such a negative experience with our products and service. We take customer satisfaction very seriously, and we deeply regret that we did not meet your expectations.
We understand your frustration with the fit and quality of the product. If there was an issue with the sizing or manufacturing, we'd like to make it right. Please note that our refund policy is indeed 100% genuine, and we want to ensure that you are fully satisfied. Could you kindly reach out to our customer service team at service@incerunmen.com with your order details so we can assist you with a return or exchange?
Once again, we apologize for any inconvenience caused. We are committed to improving and delivering better experiences for our customers, and your feedback will be taken into account as we continue to enhance our products and services.
Best regards,
service@incerunmen.com
Recommendation: HANDS OFF!!
I placed an order for 107$.
After a while i received an e-mail from Incerunmen, that my package could not be delivered and that i should contact my parcel service. There was no information i could use to track down my package in that E-Mail. So i wrote to customer service. After a while i got an e-mail with the tracking number. At that point, when i was able to track down the package it was already sent back (to GERMANY NOT HONGKONG) to where it came from. The "company" stated that they would automatically refund my payments in that case in one of their E-Mails. When i contacted them again, asking about my missing refund THEN came an e-mail that my package has been delivered (unlike their original e-mail stated) and that i should contact my neighbours and parcel service. Along with the e-mail came a link to the Website 17 Track which gives a tracking information, saying my package was actually delivered. If you check that with DHL, which is the actual parcel service, that information is wrong - the package was sent back.
PS:
At least i got a FULL REFUND from incerunmen now and also pretty quick after i took action. Was'n t really expecting that.
16 October 2024
Unprompted review
Reply from incerunmen.com
Dear Christopher,
Thank you for reaching out to us regarding your order. We understand your concern about the delivery. After checking the customer service colleagues and your email records, I saw that the customer service team sent you a reminder that the address was wrong and the product could not be delivered normally before you commented and gave you after-sales suggestions for refund/re-send. Did you not receive it?（The first contact was on October 7th.）
Please check your mailbox to avoid ignoring our after-sales contact emails (the solution was given before receiving your negative review). Here is what the customer service team has contacted you about:
【Dear Customer,
We would like to take this opportunity to thank you for shopping with us.
Your order was returned due to an incorrect address no answer or the recipient not being available.
We will arrange a refund for your order. Is that acceptable? Or would you prefer to get a reshipment?
If you are willing to get a reshipment, we sincerely advise you to provide the full correct address following the format below,
Consignee:
Address: (including Street and House No):
City:
State/Province:
Postcode:
Country:
Phone:
We do regret that a full refund will be arranged for you if we find out the item is out of stock or has a shipping restriction.
Please note that we will arrange a refund if there is no response after 7 days.
Look forward to your reply. Thank you for your understanding in advance.】
I hope your question can be answered after checking the email. If you have any other questions, please contact us.
Best regards,
service@incerunmen.com
🌟As far as I know, you have contacted the customer service team and requested a full refund. If the refund is made, the product will not reach you, please be aware of this in advance. Have a nice day.🌟
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.