Indespension Reviews 

317
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Just taken delivery of a new unbraked marine trailer and i am very happy with it. I managed to break my arm 2 days before the portsmouth branch called to say it was available for collection. As i coul... See more

Rated 1 out of 5 stars

We’ve used them for years and spent many thousands of pounds with them, needed some help this week to identify a hub and bearing the manager shrugged his shoulders and told me I needed the axle serial... See more

Rated 5 out of 5 stars

An excellent service, staff helpful, knowledgeable and courteous. Order processed quickly and without any drama. Not a big order total value £105 Order placed Tuesday the 6th Sept at approx 3pm and... See more

Company replied

Rated 5 out of 5 stars

Thank you Toby for outstanding customer service - you have truly gone above and beyond to help my small (and stranded without an axle!) business and I am indebited to you for making the quick delive... See more

Company details

  1. Trailer manufacturer
  2. Towing Equipment Provider
  3. Trailer dealer
  4. Trailer rental service
  5. Trailer repair shop

Written by the company

Since our humble beginnings back in 1968, Indespension has grown to be one of the leading manufacturers, retailers and resellers of trailers and towing products across the globe. We offer an extensive range of services in all of Indespension branches across both the UK and Ireland, including trailer sales (new & used), trailer hire, trailer servicing, towbar fittings, towbar servicing and number registration printing.


Contact info

4.0

Great

TrustScore 4 out of 5

317 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(317)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. The help and advice I received from the team was excellent. I am a absolute novice in the trailer world and they took time to understand what I needed, give explanations and provide a solution. All done in a friendly and polite fashion and with patience. Thank you very much.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Top class service!

These guys really helped us out of a tricky situation in super quick time, when the wheel bearings failed on our motorsport transporter trailer last week.
Nothing was too much for them and they were really helpful and friendly.
Thank you so much 👌

17 April 2025
Unprompted review
Rated 3 out of 5 stars

Brand new axle

Brand new axle , once fitted found out the drum was cracked and the brakes had not been installed correctly,

You can blame the delivery drivers as much as you like but the axle had no protection to the drums so had been dropped through transport due to not been packaged.

Parts were quickly sent out for replacement which is why I am giving 3 starts because things happen but at least replacement parts have been sent thank you, again new drum was just in a white bag and you can see it’s gone through rough delivery handling again where the new drum has cut through the bag and tape.

The constant chasing up and you are made to feel like another problem customer I would have gave 1 star.

I have been sent a new drum , grease and a bearing set, then told you have to remove the studs from the damaged drum and also reuse the lip seal from the damaged drum because they don’t come in the kit so it’s like sort it out your self , I suppose I didn’t order a damaged axle but that came in my kit ,

Big company just missing the oh sorry we are here to help side .

24 March 2025
Rated 5 out of 5 stars

Portsmouth branch my trailer new axle…

Portsmouth branch my trailer new axle and parts where ordered,arrived within the 4 weeks stated,drove down met by a brilliant member of staff my van was loaded settled the bill and back home,I cannot recommend this company enough and I will be adding a video of them on my YouTube channel fishing dorset live ,highly recommended

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great

The correct parts were sent promptly and were straightforward to fit. I phoned to enquired when I would get delivery, and at that moment they arrived. Problem solved. 👍👍👍

20 February 2025
Rated 1 out of 5 stars

Ordered on the 7th Jan

Ordered on the 7th Jan. Marked as dispatched. No contact. I phoned on the 16th to be told it didn't go out as they were damaged. Now waiting on your stock to be shifted around with Glasgow. Why couldn't they send it to me directly. No contact or updates since that phone call and I'm still waiting. This is a £15k project that I have a deadline for and this has caused considerable delays. Pretty poor service and it would make me seriously consider using indespension again in the future.
Adam @ full circle saunas

9 January 2025

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