Indigo Home and Gift Reviews 

203
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and incredibly helpful, often going above and beyond to assist with choices and design. The products, including furniture and accessories, are frequently described as high quality, stunning, and beautiful, enhancing their homes. The delivery service is also highlighted as excellent, with many appreciating the punctuality, care, and efficiency of the delivery teams who often assemble items and place them precisely where desired. However, some customers also noted that delivery teams often do not take away the packaging, which can be a lot to dispose of.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

Product

Users describe positive interactions with product, expressing delight with their purchases, such as tables,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional and first-class... See more

Quality

Customers had positive experiences with quality, consistently praising the high-end furniture and products as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our table and benches which were delivered on time and with great care. The delivery drivers assembled everything for us and placed them exactly where we wanted them. We would ha... See more

Rated 5 out of 5 stars

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more

Company replied

Rated 5 out of 5 stars

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more

Company replied

Rated 5 out of 5 stars

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more

Company replied


Company details

  1. #130 of 398 best companies in Home Furniture Shop

Written by the company

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(203)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The shop is beautiful and very well set…

The shop is beautiful and very well set out.
The staff were very happy and helpful.
I ordered a rug 2 weeks ago and I collected it in less than 2 weeks.
First class service and we can’t wait to visit again soon.

10 September 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your wonderful review! We're delighted to hear that you enjoyed visiting the shop and found it beautifully set out. It’s lovely to know our team made such a positive impression and that your rug arrived so quickly. We really appreciate your kind words and can’t wait to welcome you back again soon! 😊

Rated 5 out of 5 stars

This is the second time we’ve ordered…

This is the second time we’ve ordered furniture from here and been delighted by the organisation and efficiency of the company.

2 September 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your lovely review! We're so pleased to hear that you’ve returned to us and that our organisation and efficiency have continued to impress. Your repeat custom means a great deal to us, and we’re delighted that you’ve been so happy with your experience both times. We look forward to helping you again in the future! 😊

Rated 4 out of 5 stars

Delivered when expected to .Placed…

Delivered when expected to .Placed exactly where I wanted.very friendly delivery men.Only negative was having to get rid of packaging

9 September 2025
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Reply from Indigo Home and Gift

Thank you for your kind review! We're so glad to hear that your delivery arrived on time, was placed just where you wanted, and that our delivery team were friendly and helpful. We do offer a packaging removal service for £25, which can be added to your order next time if you’d prefer us to take everything away for you. We really appreciate your feedback and hope you enjoy your new furniture! 😊

Rated 5 out of 5 stars

Karen - interior designer service.

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much!

All the ideas she gave us were excellent and have worked well. Brilliant service. The ideas were innovative but cost aware and practical at the same time. Really helpful and friendly approach.

30 July 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your wonderful review! We're delighted to hear that Karen was able to help bring your ideas to life and that her suggestions were both creative and practical. It’s lovely to know you found her approach so friendly and supportive. We’ll be sure to share your kind words with her — she’ll be thrilled! Thank you again for choosing Indigo, and we’re so glad you’re happy with the results! 😊

Rated 5 out of 5 stars

Perfect service and product

Absolutely delighted with our new sofa. From start to finish, the service from Indigo has been outstanding. The salesperson in store was patient and had some great suggestions for which sofa would suit our space, as well as colours and cushions to accessorise. He advised it would be delivered between 6 and 8 weeks- it was delivered today after 7 weeks.
It looks stunning! Beautifully made, lovely material and so comfortabl! We are delighted.
The delivery guys were really friendly and we were kept informed throughout as to delivery times and could track our sofa en route, which was quite exciting! Obviously I need to get out more! They unwrapped the sofa and put it exactly where we wanted it, as well as tidying up all of the packaging.
Would definitely recommend Indigo and will be back for more beautiful pieces for our home.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

NEW APARTMENT REFURBISHMENT

Having moved into our new apartment we needed to refurbish. We visited Inigo several times and were delighted with the range and quality of the items we saw. We also arranged for their in-house designer (Karen) to visit us and advise on items/sizes and colour schemes. Following Karen's information we revisited Indigo and were much better placed to select the items we wanted,
We were also delighted with all the help and advice we received from the sales staff, who could not have done more. They were very friendly and professional.
We then sat back and waited for all our items to arrive, We decided for them all to be delivered at the same time. We cannot thank the delivery team of Andy, Sean, Craig and Liam for their excellent and careful work in building and fitting the items in situ. They were all cheerful, happy and nothing was too much trouble for them.
Overall we were delighted with the total experience and send our best wishes to all the staff involved.


6 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality furniture with excellent service

After recently getting our home redesigned, we wanted some quality furniture and advice so went to our local Indigo. We'd visited Indigo several times prior to our purchases and loved the design/quality of the furniture and atmosphere of the place each time. After chatting with sales people and going through costs, we ordered an 8 person dining table, 4 chairs, a bench and 3 island stools. The whole after sales service was excellent throughout and the 2 men who came with the white gloves service to deliver / build the furniture were very professional and efficient. I'd highly recommend this company to all that visit and consider for their next purchases.

25 June 2025
Rated 5 out of 5 stars

Prompt delivery kept up to date at all…

Prompt delivery kept up to date at all times x Delivery drivers absolutely amasing so polite and professional definitely 💯 % recommend this company x Its not the first time ive purchased good quality furniture and definitely not the last x

2 July 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Marie, thank you so much for your lovely review! We're delighted to hear that you were kept well informed and that the delivery team were polite, professional, and made such a great impression. It means a lot to know you've shopped with us before and plan to again — your continued support truly means the world to us. Looking forward to helping you find your next piece! 😊 x

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, nothing too much trouble.
Ordered a sofa recently which is gorgeous and individual! Got a loan couch delivered which helps me with being left without a sofa from one of the bigger company’s that let me down while I await the new one.

Delivery staff are friendly and updates on delivery reliable!

25 June 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Sarah, thank you so much for your kind words! We're so pleased to hear that you’re happy with your new sofa and the service you received. It's great to know the loan couch helped ease the wait after being let down elsewhere – we always aim to go the extra mile for our customers. We’re delighted to have been able to help and look forward to delivering your gorgeous new piece soon! 😊

Rated 5 out of 5 stars

Wonderful shop and brilliant staff!

Wonderful shop and beautifully laid out! Brilliant staff who are extremely pleasant and helpful - today we had exceptional service from a young lady called Alice. Very many thanks!

21 June 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hello, thank you for your lovely review! We’re so pleased to hear that you enjoyed your visit and found the shop beautifully laid out. It’s fantastic to know our team made a great impression, especially Alice—she’ll be thrilled to receive your kind words. We truly appreciate your support and hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Great value

Great value. Delivery men were on time and very polite.
Will definitely use this shop again.

18 June 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your kind review! We're so pleased to hear you found great value in your purchase and that the delivery team were punctual and polite. We truly appreciate your support and look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Couldn’t be more satisfied

Couldn’t be more satisfied! Delivery guys were professional, courteous and ensured everything was perfect before leaving. Delighted with whole experience. Thank you!

13 June 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Jenny, Thank you so much for your wonderful feedback! We're thrilled to hear that you’re so satisfied with your experience and that our delivery team were professional, courteous, and attentive. It’s lovely to know everything was just right. We truly appreciate your support and hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Amazing staff both in store and at…

Amazing staff both in store and at delivery nothing too much trouble product fantastic wouldn’t go anywhere else for furniture and furnishings thank you making it a pleasure to deal with you and such great service.

30 May 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your kind words! We’re absolutely delighted to hear that both our in-store and delivery teams made your experience such a pleasure. It means the world to us that you wouldn’t go anywhere else for furniture and furnishings. We truly appreciate your support and look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great lads
Very polite and very experienced in building the flat pack
Took care of our new wood floor
Would highly recommend

30 May 2025
Unprompted review

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