Indigo Lune Reviews 986

Jake went above and beyond to sort my issue.
I’ve had an issue with my order being delivered and he’s been super helpful to ensure this gets fixed.
He was kind, pleasant and super helpful!
Great customer service and because of Jake, I would definitely order again, know the CS team are so hands on! 😃

I ordered a beautiful birthstone ring for my best friend and I…. The ring is beautiful and great quality!! The packaging was very secured and the jewelry came in a pretty dust bag which is also secured in a pretty jewelry box. Very high end if you ask me!! Delivery time was pretty fast, I received my order within 2 weeks. The customer service 100/10. I reached out via email regarding my order ( I forgot to place 2 orders for their current sale) code :2for1. I was assisted by Jake who was very quick with responding and extremely helpful with correcting my order. Jake was so kind to place another order for me so I wouldn’t miss their 2for1 sale !! No additional fees !! I will definitely be ordering more jewelry from this company:) I highly recommend!!

I lost a gem in my ring and contacted customer service Jake responded in record time helping me get a replacement ring! Thank you so much!!

Jake was very kind and helpful with my replacement! I love my ring and get lots of compliments on it!

Humera was very helpful with my inquiry. Fast response and very nice. Thank you!

I received my order and was a little disappointed in the colour of one of the rings. I reached out to costumer support where I was chatting with Jake. Amazing costumer service and made sure that all my needs were answered and provided timely responses

I am in love with my two rings I got! I purchased the Pia birthstone ring and the Eloise birthstones, the Eloise represents my two kids and the Pia represents my boyfriend. Unfortunately my Pia stone fell out of the setting, but when reaching out to Jake he made the entire process fast, simple, and easy. He sent out a replacement ring ASAP and now I can continue to wear my beautiful rings to represent my loved ones. Thank you Jake for your tremendous help and making it so effortless 🫶🏼 10/10 Customer service.

I ordered two rings with mine and my brothers birthstone for a Mothers Day gift! They came in so beautiful but one of the birthstone colors wasn’t quite right. I reached out with my concern and without hesitation Abbie was able to help me. She put through a new order with an updated gemstone color, within a couple days of me first reaching out. I am very pleased! I recommend Indigo Lunes jewelry to anyone looking for a nice gift for themselves or others!

Humera helped me quickly and efficiently with a query. Great customer service. Thank you.

The pieces are beautiful and exactly as described. Excellent service and a great shopping experience, I would definitely recommend it!

I've ordered 2 rings, one custom and one ready to ship. I took a while for them to be shipped because of the custom ring, but it was worth the wait. Unfortunately one of the rings lost a stone, but after contacting their customer service I was offered a new ring. Chloe responded within a few hours with a new shipping confirmation. Could not be happier with her service! The new ring is already on its way :-)

It was my first time buying and my experience was amazing. I did an exchange on the hand chain and the customer service was top-notch. The attention Chloe and Paris gave me was incredible. I'm so happy with my purchase. I will definitely buy jewelry from you guys again.

The most beautiful pieces! I bought the Eterna Birthstone Rings for myself and my partners anniversary and it was the perfect gift. The quality, packaging and communication was excellent. Their team member Holly assisted me with an issue I had with my order and sorted it out promptly. Thank you Holly and team!!

Lovely items, but sadly had to return as too big.
Holly from Customer Services was super helpful with this as I’d lost my order number. Really grateful for her help.
I would definitely buy from Indigo Lune again as items really pretty, I just need to know the right sizes for me before I try again :)

Always great customer service! Jake was a great help and sorted everything for me

I purchased 2 rings from Indigo Lune, I absolutely love them! About a month later one of the gems came out of one of my rings and I was devastated! I contacted Indigo Lune and received the best response from Humera! She contacted me in less than 24 hours offering me a replacement. She was so kind and pleasant, I loved speaking with her! It’s rare to have good customer service these days and so far, I am beyond happy with Indigo Lune’s customer service! Can’t wait for my new ring to arrive!

I had to contact support in regards to editing my order. Upon purchase, I was never given the option to choose the stone colors of the birth stone ring. I emailed them and heard back in a timely fashion. Jake, whom I was in contact with, swiftly fixed the issue. He was able to get my birth stone preferences to the warehouse. I would 100% recommend Indigo Lune in the future.

Jake helped me reorder my birthstone ring that I had customized as a gift for my mom for our upcoming wedding. The rings had two different stones in them since I had had a previous exchange. Indigo Lune ensured that my ring was redone with the correct stone (since the previous shade had been changed) without hesitation.

I needed to make an exchange and Chloe made the process easy and seamless. The communication and attention to detail is what every company should strive for in customer service. Extremely happy.

I had a great experience with this company. There was an issue with my order so I reached out. Holly was quick to respond and easily helped me resolve the issue. It was a great experience and I will absolutely be purchasing from them again!