My property was rented out under Indlu's management for 12 mouths. They didn't inspect the property at all during the period. After the 12 months, my property wall was painted black by the talent. The... See more
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See what reviewers are saying
With these idiots you must just forget about your deposit,
We had a very poor experience when dealing with Indlu. We viewed a house with them and fell in love with it, the estate agent (James) told us what the offer would need to be to secure the prope... See more
They didn't pay me any deposit money, they scam lot of pupil with deposit money.
Company details
- Estate Agent
- Property Investment
- Estate Agents
- Property valuer
- Property Consultant
- Property Rental Agency
Information provided by various external sources
Your local Manchester estate agents.
Contact info
Office 27 The Forum Tameside Business Park Denton, Manchester, M34 3QS, Denton, United Kingdom
- 0161 537 2727
- enquiries@indlu.co.uk
- indlu.co.uk
1.4
Bad
162 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Contact was good to begin with and…
Contact was good to begin with and Indlu were approachable and friendly when booking/at viewings.
However, after we put in an offer on a property we were told we would hear back in a couple of days and one week later we have had no update on whether we were successful or when we should expect to hear back, not even a holding message to say if we are still being considered. We assume we have been unsuccessful but it would have been good to have confirmation of this.
Fortunately we have had an offer accepted on another property listed with another agent.
18 February 2019
Unprompted review
Reply from Indlu Estate Agents
Dear Anon,
First and foremost, thank you for taking the time to speak with me on the phone just now. It is always good to hear feedback from our clients, especially when we can learn and improve on our service levels moving forward. It's fantastic reading all the positive reviews we've had since launching the business, and we are always looking for ways to improve.
What seems to have happened here is a miscommunication, for which we apologise. As standard procedure, we always notify the vendor of any offer on their property, as was the case with your offer. During your call with my colleague, I believe he mentioned that whilst your offer had been passed to the vendor, a higher bid had been subsequently placed and was now the bid actively under consideration.
Once again, please accept our apologies for what has occurred, however thank you for your honest appraisal of our service. I'm also pleased to hear that you have found a property and will be looking to move in the near future. We wish you the very best moving forward!
Regards,
Mark - Indlu Customer Service.
Amazing estate agents
Amazing estate agents! Staff are brilliant and always there to help. Would highly recommend.
Simon and Katie were always a pleasure to deal with.
Thank you :)
16 February 2019
Unprompted review
I rang Simon to make an appointment
I rang Simon to make an appointment, he was round the next day and the following day came took wonderful photos which together with detailed description were online the same day. Within a week there were five viewings booked resulting in two offers.Twelve days after the property going online I have accepted an offer.The whole process has been amazing and is in stark contrast to my experience with an established local agent. Could not be bettered.
6 February 2019
Unprompted review
A keen company who want to prove…
A keen company who want to prove themselves. Keen and eager. Listen to what you say.
6 February 2019
Unprompted review
10/10 Service
I owned an apartment in St Georges Island and had been advertising my property through another agent for three months. After changing to work with Simon and Mark at Inglu, I noticed how amazing the level of service was (even the photos were a step above) and I had 5 1st viewings in the first week of advertising. They were very informative and always there to answer questions throughout the process, whilst also being cheaper than the more traditional estate agents.
Would highly recommend!!!
11 January 2019
Unprompted review
Reply from Indlu Estate Agents
Hi Simon,
Thank you for your review of our service, and it's great to hear that we've managed to see such positive results in such a short space of time for you. It's also good to hear your thoughts on our service levels and marketing. We feel it's important to provide a high level of service, regardless of the low fee we charge. Sometimes people feel that using a lower fee agent means they will be compromising on service and performance levels, we don't feel this should ever be the case, and hopefully our Trustpilot reviews are testimony to that.
Thank you again for taking the time out to review our service, it's greatly appreciate. We're looking forward to working through to a successful sale of your apartment on Kelso Place.
Have a great weekend!
Indlu Estate Agents - Customer Service Team.
I found indlu a very friendly and professional
I found indlu a very friendly and professional company to deal with, Simon the agent that attended my property was very pleasant and professional, I wanted a valuation and then time to consider what I wanted to do without been pressured, with indlu this is what I got unlike bridgefords who constantly contacted me trying to push me in to putting my property on the market ASAP, indlu however respected my wishes and left me alone to make my own mind up, Not only that their commission is a lot cheaper than the other estate agents with a no sale sale no fee policy, I would advise anybody to use indlu.
6 January 2019
Unprompted review
Fantastic
Fantastic, I cannot recommend this company enough! They are efficient, honest and very professional yet friendly. Unlike most estate agents I’ve delt with, Indlu actually know how to communicate well, I never had to chase them for anything. Buying through Indlu has made our experience of buying a house as strsigjt forward as can be. Thanks Indlu!
29 December 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Georgia,
Thank you for your review of our service here at Indlu Estate Agents, and I'm delighted that we've managed to find you the right property in Eccles given your search. It's also good to hear that we've been proactive throughout, so I'll make sure to let the team know your feedback and comments.
Communication is something which we place considerable emphasis on here at Indlu, as we know buying or selling a property can be a demanding experience for the parties involved. For this reason, we focus on being proactive, and making sure all parties are kept up to date with any developments regarding their purchase or sale.
Regards,
Indlu - Customer Service Team.
Quick, honest and very responsive!
Simon, Katie and the whole team have been absolutely brilliant throughout the whole process of selling our house! Quick and honest communication was extremely important for us, and they were able to deliver that to our needs (even outside of business hours) The team are very responsive and accommodating to urgent requests or changes - so much so that we were able to sell our house to a last minute viewer, that was only confirmed by text 30 mins prior to their first viewing. For anyone who has ever sold their house before, you’d know you have to do some chasing and nudging - and Katie has been fundamental in doing this, to help speed up the process and keep our case running smoothly along. I would highly recommend Indlu and would have no hesitation to use them again for our next move!
27 December 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Sindy,
Thank you for your appraisal of our service, especially the sales progression service which is something we place considerable emphasis on over here at Indlu Estate Agents. We'll make sure to pass your kind comments on to both Katie and Simon, who I am sure will appreciate your feedback.
Regards,
Indlu Customer Service Team.
fantastic experience
Upon visiting the property today we found Simon to be professional and knowledgable through out.
Mark has been extremely friendly, open and honest about the market in Monton and constantly kept us up to date with viewings.
We hope to speak to you again soon 😊
15 December 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Francesca/Daniel,
First and foremost, thank you for taking the time out to leave your review, it's really appreciated by everyone here.
I'd also like to add that we're really pleased that we've managed to get you the property that you both really liked. Monton is an area where Indlu has performed exceptionally well since we launched the business, and the key to this has really been the local knowledge on offer. We genuinely enjoying with clients in this area, and helping them find their next step on the property ladder.
We're all really looking forward to working with you both throughout the rest of the process.
Regards,
Indlu - Customer Service Team.
Lovely people to deal with Can't do…
Lovely people to deal with Can't do enough for you, more than happy would recommend
3 December 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Andrew,
Thank you for your comments, and it's really good to hear that you would be happy to recommend our services. As a relatively new company, recommends from previous customers are important to us, so thank you.
I'm also really pleased that we've managed to find yourself and Alison what seems like the perfect property for you both. We're looking forward to working with you on property purchase in Denton.
Regards,
Indlu - Customer Service Team.
Excellent service
Excellent service
Great communication throughout, and there gladly selling a second property for me
30 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Gezz,
Thanks again for your kind review of our service here at Indlu. What's more pleasing is that we've managed to sell both of your properties within a short period of time.
Hopefully we can work with you again in the future!
Regards,
Indlu - Customer Service Team.
Exceptional service all round!!!
The guys at Indlu were great, especially Simon who provided exceptional service from start to finish. He has excellent local knowledge which enabled us to secure some fantastic offers and we couldn't recommend them highly enough!
23 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Harriet,
Thank you for your review, and thank you for choosing to work with Indlu on the sale of your beautiful property in Roe Green, Worsley.
It was pleasure working with you throughout the sales process, and I'm pleased that this seems to be reciprocated given your review of Simon's service. I'll make sure he's made aware of your comments.
Regards,
Indlu - Customer Service Team.
Reply from Indlu Estate Agents
Hi Chris,
Thanks for your review of our after sales service, and I'll be sure to pass your kind comments over to Katie.
As you're aware, we are still a relatively new company, however our focus from day one has been to provide a high level of customer service throughout the entire process, from marketing, through to sale and successful completion.
Regards,
Indlu - Customer Service Team.
House Purchase
The agent got me around the property quickly and due to the interest invited best & final offers. I feel this is the fairest route for purchasers and can achieve competitive bidding for the seller. It was good to see an agent negotiating a deal rather than accepting the first offer received.
20 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Jeff,
Thank you for your review of our services, and it's really pleasing to see that you've highlighted the way in which we work on behalf of our clients. We agree that on properties which generate a significant amount of interest, we do present a fair route to purchase for the interested parties.
We're looking forward to working with you throughout the rest of the process, and I'm certain that you'll find the services of our Sales Progression Team equally satisfying.
Regards,
Indlu - Customer Services Team.
Highly Recommended Estate Agent
Simon handled the sale of my property. He was professional, friendly and knowledgable in his field and about the area.
He was always available to answer any queries I had and kept me informed of any developments. He went the extra mile to make everything happen within my limited time frame.
I followed all of his helpful advice and was very glad I did, as all of his predictions and information were correct and on point.
I highly recommend him to anyone selling or buying a property.
20 November 2018
Unprompted review
Simon was very friendly and informative…
Simon was very friendly and informative both about the property and the area. He answered all our questions in a genuine way considering those things that were important to us.
19 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Sean,
Thank you for your comments, and I'll be sure to pass your comments on to Simon.
As you'll be aware, Monton is an area where we have a strong and growing presence, and we've now sold a large number of properties within the immediate area of Monton Village. It's a fabulous area, and one which our team has an extensive knowledge of due to living there!
We're looking forward to assisting you in your search for a property in Monton and Eccles.
Regards,
Indlu - Customer Service Team.
Property Valuation
Friendly and honest valuation on our property. Explained everything clearly and had good knowledge of the area in terms of the current market. Our valuation was with us the same evening.
14 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Diane,
Thank you for taking the time out to review our estate agents services in Atherton, it's greatly appreciated.
We do try and cater for people who are looking to have their property valued quickly, and it was not a problem to get round to your property the same day.
Thank you again for the review, it's appreciated by all the team.
Regards,
Indlu - Customer Services Team.
Good friendly agent with good local…
Good friendly agent with good local knowledge
12 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Ian,
Just a quick note to say thank you for taking the time out to review our service, it's greatly appreciated.
Have an enjoyable weekend.
Regards,
Indlu - Customer Service Team
I would reccomend indlu to anyone
I would reccomend indlu to anyone.
Honest estate agents who are professional but have a personal side. Really well priced aswell. Really helpful throughout the process.
3 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Tom.
Thank you for your kind words, and obviously we're delighted to have sold your property in Worsley so quickly. i'm pleased that you have found us so helpful, and will ensure this feedback goes back to the relevant individuals.
Regards,
Mark - Indlu Customer Service Team
Patient not pushy!!
Simon has been fantastic all the way through the process of selling our house. He has been patient and not the slightest bit pushy, which was why we chose Indlu over other agents. It has proved to be the right decision.
2 November 2018
Unprompted review
Reply from Indlu Estate Agents
Hi Anne,
Thank you so much for your comments, it's greatly appreciated by the whole team.
As you'll be aware, we've seen a real growth in the number of people looking to sell their property in Monton with us here at Indlu. It's a fabulous area, and there are a large number of people now looking to move into the area due to the genuine 'village' feel which can be seen in Monton today.
One of our core principles here at Indlu is to avoid the real 'pushy' approach used by so many other estate agents. We understand that selling or buying a property is a major consideration for our clients, and we seem to be picking up business by understanding this, and working with our clients in a more professional way.
Thanks again for taking the time out to review our service though, it's greatly appreciated.
Regards,
Mark - Indlu Customer Service Team.
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