Indochino Reviews 2,182

App autoselected short sleeve shirt, when the confirmation email came I noticed the issue and contacted customer service, they said they wont update it and they wouldn't do a refund on the item. That is retarted.

The shirt is now a short sleeve dress length shirt I am buying with a suit. It makes zero sense.

Usman was incredibly helpful, I couldn’t have asked for a better experience. He was very knowledgeable and I know I’m going to love how the suit looks!

Overall my experience was amazing! I went into the Downtown Portland location with not much experience with suits and tuxedos and left with so much knowledge and confidence that I made the correct decision when choosing who I would get my wedding tuxedo from! James was great with customer service, banter, and expertise. He did a great job of steering me in the right direction to fit my vision. 10/10 experience and I will definitely be back!

Everyone is fantastic. Very helpful. Very knowledgeable. Makes suit buying fun yay!

Super great experience made easy. Usually I rent suits but this time I decided to buy one. Will definitely come back for my next suit

Excellent customer service and very knowledgeable sales rep .

I would give zero stars if I could. The absolute worst customer service experience. My fiance purchased a suit after getting measurements in store. The suit arrived and the sleeves were too short, but also the suit was nothing like the description online. It was described to be a black cotton stretch suit, perfect for spring/summer. When he opened the suit, it was charcoal, not black, and it was the heaviest suit he ever put on. We did not request a refund, only that they make a new suit in a different fabric. The customer service experience is still ongoing 2.5 weeks later. I initially started with a chat experience on the website to which they said they would be in touch via email. They did follow up on email but every response I get from them takes 4-5 days. This is ridiculous. We are in a crunch now for a suit and they have not resolved the issue. I have requested to speak to a supervisor 5 days ago and heard nothing since. Unacceptable. In addition, the only phone number listed anywhere after hearing the recording just disconnects me even though I am calling within business hours. I honestly don't understand how the company is still standing with this level of inadequateness. What a waste of $500 and now we are still short a suit.

Friendly and professional service. Made me feel comfortable and heard.

Great customer service and met all of our needs.

The staff explained the process and the options so clearly. I feel pretty confident that my suit will have a very custom feel.

Extremely unprofessional and very poor quality. They take no pride in their tailoring and their suits are overpriced for their walmart quality. My design department will not be using them again when there are far better options.

Great experience. Colin was super helpful and accommodating. Definitely recommended. Thanks!

Usmaan at the SoHo NYC location provided much-appreciated bespoke service and outstanding recommendations in regard to the details of my purchase, throughout a comfortable and relaxed experience.

They have a little blurb on their website. No returns. Got it. Or do I? Then they walk it back back a little, muddy the water:

"If there is an issue with your garments, please let us know within 10 days of receiving your order.
* If a return is given, it is at the sole discretion of INDOCHINO and will be reimbursed in the form of an INDOCHINO Gift Card."

Anyway, I got something that looked like it came off a rack, tumbled along a highway and was picked up and later discarded by a clown riding a bicycle. Crumpled seams, cheap wool, frayed stitching.

So I send a nice kind email. "Hey, I hate this thing, how about a gift card, pretty please? Promise I'll buy a better suit (or I wouldn't be writing!)"

Answer: stuff sometimes gets wrinkled. No suit for you! (Not a direct quote)

Tighten up your return policy or improve what you send out. Because personally I think it is penny wise and pound foolish.

PS: this was a "premium" suit. Not a fan of the ol' "the definition of x is...", but what the hell: I googled the word.

PREMIUM definition: 1. an amount that is more than usual (definitely true!)

Adj.: having or reflecting superior quality or value. (Definitely not a premium suit!)

I'm not wealthy and neither are you if you're considering Indochino. So save yourself and go to department store and buy simple Peter Millar suit for about the same price and you won't look as poor and rumpled as I do. Thanks Indo!

Rob was great. Got me all dialed in for my wedding.

The suit design and purchasing experience was exceptional. Thank you Leah!

Extremely comfortable place with helpful staff to help guide through the whole
Process.

Fantastic experience! Ethan was knowledgeable and professional and easy to work with .

Jessica at the Lennox Mall, GA location was great. She made the entire custom suit experience enjoyable and she was top notch. Customer service skills were excellent and a true people person. Hoping the shipping and alterations go just as smooth. If so, I will be back for more suits. Thanks Jessica.

I recently had the pleasure of using Indochino’s services to order custom-made clothes, and my experience has been exceptional. Although I am still waiting to receive the clothes, the entire process has been impressive. From the welcoming atmosphere in the showroom to the knowledgeable and professional guidance from my style guide, James, every step was enjoyable and informative. The thorough measurement process and variety of customization options allowed me to create garments that truly reflect my personal style. While I eagerly await the final products, I highly recommend Indochino to anyone seeking high-quality, custom-made clothing.