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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like artificial flowers and grave pots are realistic, durable, and maintain their appearance even after extended periods and various weather conditions. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly and well-packaged, ensuring products are in perfect condition. Reviewers also appreciate the excellent customer service, the straightforward ordering process, and the wide selection of goods available at competitive prices. However, some customers reported issues with specific orders, such as receiving damaged or faulty items and experiencing a lack of response when attempting to resolve these problems.

What people talk about most

Product

Consumers consistently express satisfaction with the product quality, often highlighting the realistic... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being 200 miles away from my grandparents grave the options of keeping it looking loved were limited. Carefully read other reviews, spoke to an extremely helpful person at the company re size of pots... See more

Rated 5 out of 5 stars

I've ordered from Inerra on several occasions, mostly artificial plants for graves as fresh flowers aren't always feasible. They do a good range to suit all budgets. Items always arrive promptly and w... See more

Rated 5 out of 5 stars

Ordered a memorial vase and flowers. The weighted base was good quality and looked nice and sturdy, I wasn't sure I would like artificial flowers, but they looked more realistic than I ever expected... See more

Rated 5 out of 5 stars

Have ordered artificial flowers a few times now from this company and have always beeb very impressed with the quality. I order them for 2 graves I tend during winter to keep them still looking love... See more


Company details

  1. Wholesale Florist
  2. Craft shop
  3. Florist
  4. Packaging
  5. Party shop

Written by the company

View our range of quality Florist, Craft, Party and Packaging Supplies. Inerra is a trading name of Gem Supplies International Ltd


Contact info

4.9

Excellent

TrustScore 5 out of 5

448 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

polystyrenes balls not suitable for purpose

I ordered polystyrenes balls for mosaic but when they arrived they had a raised ridge round the middle which was not shown on the pictures on the website and which meant they were not suitable for the intended purpose. I ring the supplier who insisted they were not faulty and refused to pay the return postage. Not good customer service!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect flowers, so many compliments!

Fantastic artifical flowers. The forget me nots were used for a casket display.
So many compliments.
Great price and service too. I will definitely be ordering more for autumn and Christmas wreaths. Thank you!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again, really pleased with the flowers which I bought for several grave pots and they are lovely and look good on the graves. Highly recommend and will be buying some more for Christmas

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Memorial Flowers In Grave Pots

Memorial Flowers In Grave Pots.
Easy company to deal with. Goods did not disappoint and was better than shown. The only problem was Royal Mail. Despite receiving the goods by 12.05 lunchtime took 26 hours to deliver the 5 miles to my door!!!Thus making the 48 hour service 72...Perhaps another carrier should be considered.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

Order missing items.. but I'm the liar

I took delivery of my order several weeks ago, which today I discovered was missing two items. I did not realise this at the time, until a colleague asked me this morning for the missing items and I realised they hadn't been in the box. The company essentially is calling me a liar (for two items under the value of £6) and wants photographic evidence of a box that a) was left outside in the rain on delivery so was sopping wet and b) was immediately put in the recycling because it was falling apart. Having explained all this - they still want photo's! To me this is not customer service and I am disappointed by the response.

10 September 2024
Unprompted review

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