Infento Reviews 3,065

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's excellent quality and innovative design, highlighting its durability and the engaging building experience it offers for various age groups. Many appreciate the smooth ordering process, quick delivery, and the exceptional customer service, which is often described as responsive and helpful in resolving issues and providing spare parts. However, some customers also noted occasional difficulties with the user experience, such as missing parts in their kits, challenges in finding specific components due to packaging, or issues with electrical components like motors or batteries. A few people were dissatisfied with the delivery service, experiencing significant delays or non-delivery of their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the well-engineered and designed modular... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of materials,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and quick... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the hands-on learning, smart... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

My recent interaction with the company was to arrange shipping a replacement part for our Infento kit. It was easily taken care of through a couple short email exchanges. Overall, the kit has been a h... See more

Company replied

Rated 5 out of 5 stars

As parents of a 7 and 11 year-old, we’re already super enthusiastic about the Infento Volt Kit. We’re still in the middle of building it, and it has truly become a family project. The building proce... See more

Company replied

Rated 5 out of 5 stars

The assembly process and the step-by-step instructions were very pleasant and satisfying. My 10-year-old managed to complete about 80% of the assembly on his own and was excited to discover his... See more

Company replied

Rated 5 out of 5 stars

We are very satisfied with the purchase. The build quality is excellent—compliments to the team for the creativity and overall concept! Most importantly, our son is very happy 😊 So far, we have as... See more

Company replied


Company details

  1. Childrens Toy Store
  2. Educational Supply Shop
  3. Toy manufacturer

Written by the company

Remember the iconic toys Lego and Meccano? Well, this is bigger than that :-). Infento invented a modular kit that lets families build life-size rides together. Teach your kids 21st century skills while you construct amazing creations together! Infento is more than just a cool kit. It's about building bonds, sparking curiosity, and having endless fun. Together with your child, you'll craft rides that grow with them, ensuring playtime is both educational and entertaining. Dive into hands-on projects that are as much about quality time as they are about mechanics and engineering. With Infento, every creation is a new adventure, and the joy of play lasts throughout childhood.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fun and customizable

Fun and customizable! We just adapted our wagon for the snow with the snow glides!

16 January 2024
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Reply from Infento

Thank you for your review Charles, that's the whole idea of Infento. Modular parts which allow you to build anything! We wish you a lot of Infento snow-fun!

Rated 5 out of 5 stars

WOW Company! 10 out of 5 stars!

The only thing better than the product is the customer service.
My son received an Infento kit for Christmas and immediately went to work building and rebuilding rides. He’s an ADHD kiddo that takes every toy apart and creates new inventions out of the pieces. The Infento kit seemed like a perfect fit, and it was! The pieces are well built and obviously suited to handle multiple rebuilds.
Unfortunately, one of the wheels broke fairly quickly. I reached out to support and asked for a replacement and they sent one at no charge - plus a WHOLE GIANT BOX of expansion pieces and extras! It looks like an entire upgraded kit!
I’m not a person that customarily writes reviews or recommends products, but these folks deserve a round of applause. If you have a deconstructor/creator kiddo on your hands, splurge on an Infento kit. Quality product, quality company.
10 out of 5 stars.

16 January 2024
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Reply from Infento

WOW, what an awesome nice review Megan! We really appreciated your time to write this and wish you and your family a lot more fun with Infento!

Rated 5 out of 5 stars

Big fun and great quality

Great quality parts that open up many creative possibilities. It’s a lot of fun to build and modify vehicles again and again.

9 January 2024
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Reply from Infento

Thank you for your nice review Dirk!

Rated 5 out of 5 stars

Well

Well, I just like the product itself. And you can create if have some spare time.
It is like a bit like - Lego.

Best luck!

9 January 2024
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Reply from Infento

Thank you Egidijus, we wish you lots of Infento to come!

Rated 5 out of 5 stars

Living room doable

I have a super happy son with the go-kart and also I’m happy that I’ve build something that actually works :)) everyone is proud :))

9 January 2024
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Reply from Infento

Thank you for your review Alexandru. It's super cool to hear that your proud son is happy with the Go-Kart. We wish you a lot of more Infento fun and proudness for the future!

Rated 5 out of 5 stars

The kit is very well made and endlessly flexible!

The kit is very well made. Many seriously engineered parts to give a very flexible platform that can grow with the child. I like that you will have to take things apart to make a new version. It reminds me of our tree-forts when I was little. We just took them apart and made a new version. The 4 year old is already looking forward to being big enough for new versions.

8 January 2024
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Reply from Infento

Thank you for your feedback George! We're glad you appreciate the quality and flexibility of our kit. It's wonderful to hear that it brings back memories of your own creative childhood, we hear that more often :)

We hope your kid continues to enjoy building new rides as he/she grows.

Rated 5 out of 5 stars

Fast

Fast, reliable, easy, very reasonnable cost.

8 January 2024
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Reply from Infento

Nice to hear and thank you for your feedback/review Arnaud!

Rated 1 out of 5 stars

poor after-sales service

poor after-sales service, a defective part received and no exchange from customer service, my email went unanswered

4 January 2024
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Reply from Infento

Dear Celine,

We apologize for any inconvenience you've faced.

When you first told us about the problem with the inner tube, we immediately sent you a replacement. We're sorry if our response afterwards wasn't as quick as we'd like it to be, but our customer service team is now actively assisting you with clear instructions on how to replace it. We value your satisfaction and are committed to ensuring that you have a positive experience with Infento.

If you have any further concerns or questions, please don't hesitate to reach out to us.

Regards,
Lisa - Team Infento

Rated 4 out of 5 stars

More than 1 build at a time!!

Shipping as planned. Billing was a little surprise since there was an "international funds exchange fee". A bit odd since the box looked to ship from Chicago, IL, US.
It would have been nice to have a bit of a detailed inventory list since this was a xmas gift a few weeks after the box was rec'd. Would have been a bummer if parts had been missing on the day of the gift.
AND last, and the best surprise, we have been able to build more than 1 thing at a time. BUT a little added creativity is needed ... that's part of the fun though!!
Overall a big LIKE!

28 November 2023
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Reply from Infento

Thank you for your positive review and valuable feedback! We're glad to hear the shipping went as planned.

About the billing, the "international funds exchange fee" shouldn't be charged to you as we charge you in dollars so there's no exchange fee needed. Can you please contact support@infento.com, so we can look into this?

Regarding the inventory list, we understand your concern, especially for a Christmas gift. In 99% of the times this goes well :)

That said, you can download a detailed parts list for your kit in My Infento --> Orders OR request one from our customer service at support@infento.com. Rest assured, we're committed to helping you out in case any parts are missing!

We're happy to hear about your creative building experiences. Thanks again for your review!

Rated 5 out of 5 stars

great communication

great communication, great response time, fast delivery

28 December 2023
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Reply from Infento

Thank you for your nice review Silvia :)

Rated 5 out of 5 stars

I am very happy with how the delivery…

I am very happy with how the delivery went. Everything looks amazing.
It's a gift for my grandson, and I won't build it until then. I will come back to tell you if he will be delighted, as I was when I saw your products.
Congratulations for the idea!

27 December 2023
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Reply from Infento

Thank you for your kind words and nice review. We're looking forward to the results of your first build with your grandson! :)

Rated 4 out of 5 stars

Good idea but our order for a Christmas…

Update:
Got it thank you so much for sending it. Hopefully back on track now 🙌

Good idea but our order for a Christmas gift stopped at Christmas when we where unwrapping and buiding it when we Discovered that a bag of missing parts was not there. We have been waiting for this bag ever since. That is not ok. And writing Them several mails without a clear respons on when they Will send it. It feels so exhausting and then it is to expensive toy and not a Great gift when its afterwards so difficult to get the missing parts and no discount at all for the inconvenience. Still havent got any info on when we Will get the bag 3 we are missing, but one little bit Will be send (another missing part) Its over 3 weeks now. I am tired

6 January 2024
Unprompted review
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Reply from Infento

Dear Sussie,

I apologize for the delay with the missing parts of your Christmas gift. Despite our high accuracy in packaging, errors can occur. To ensure we sent all the missing pieces, we took extra care in our communication with you.

The parts are now on their way, expected to arrive tomorrow. You can track the delivery with the link we've sent to your email.

Your feedback is important and will be shared with our production team to improve our processes. If you need further assistance or any other help please let me know.

My apologies once again for any inconvenience caused and I hope that now you and your family experience the full enjoyment of Infento!

Warm regards,
Lisa

Rated 5 out of 5 stars

It's the Dog's B's

This stuff is so well made and cleverly designed, a joy to use with one's children and grandchildren, will last for years. Children love doing activities with their parents and this "toy" engages them and educates them then rewards them with the finished item. Over and over again. I put the word toy in quotation marks as it is beyond a toy, it is too well made to use that word for it.

28 December 2023
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Reply from Infento

Thank you so much for your nice review Tony. We are happy to hear that it brings so much joy and happiness in your family :)

Rated 5 out of 5 stars

Everyone loves them!

We bought kits for each of our 3 grandsons - ages 5, 6, and 8. Each picked a different ride for their first build and each loved them! They couldn't wait to build them, then rode for hours. Very well engineered, beautifully packaged - everything is well thought out. Seem to be extremely durable. They take some time to build, but that's half the fun!

23 November 2023
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Reply from Infento

So nice to hear that your grandsons loved building and riding their unique creations, and we appreciate your kind words about our engineering and packaging :)

It's wonderful that they found the building process enjoyable - that's indeed half the fun! Thank you for choosing our kits for your family's adventures.

Rated 1 out of 5 stars

Terrible Experience - Not So Smart Kit

Terrible experience , ruined Christmas for my son as there were multiple missing parts.
Was missing:
EXP-01
SMA-04 box
Incomplete grey crate (3 wheels missing)
Wonder wheels free gift
Missing bags 101-108 (bolts)

Customer service has taken multiple days to respond to emails and refuse to call in order to quickly resolve. Meanwhile my son is without his Xmas gift

24 December 2023
Unprompted review
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Reply from Infento

Hello Mr Allen,

I am really sorry to hear that, I apologize for the delay in our response. You were accidentally delivered the wrong boxes. We will send you the correct kit as soon as possible and pick up the wrong one that was delivered. I have also sent you an email about this.
Please let me know if there's anything else I can do for you.

Regards,
Lisa

Rated 5 out of 5 stars

Great gift

Great gift. Looks sturdy enough. Instruction are not perfect, screws are not marked properly, they are mixed in the bag.
But build quality is excellent. I can recommend it.

28 November 2023
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Reply from Infento

Thank you for your review and your feedback Marco :)

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