I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
Company replied
The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I defin... See more
Company replied
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.7
Excellent
277 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing and seamless…
Absolutely amazing and seamless experience. I got my order with no hassles. The items themselves are up to par. The packaging was so cute. I loved it so much. Thank you
25 April 2026
Reply from Infinitely Special
Hi Kutloano,
Thank you so much for your wonderful 5-star review! 🌟 We’re thrilled to hear that your experience was seamless and that you loved both your order and the packaging. We put a lot of care into every detail, so your feedback truly means a lot to us.
We look forward to serving you again soon!
Kind regards,
Jonothan – Infinitely Special
Product Review
They smell great but sadly they are low on projection and longevity, try working on that please.
8 April 2026
I just have to share how infinitely…
I just have to share how infinitely special this brand truly is 💫
From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is always so beautiful and thoughtfully done — it honestly feels like opening a gift every single time.
They even include samples, which is such a lovely touch and shows how much they value their customers. And the products? Absolutely incredible. The scented wax melts, perfumes, and room mists are all next-level — the scents are unique, long-lasting, and genuinely out of this world.
If you’re looking for something that feels luxurious, smells amazing, and is made with real passion, this is it. Highly recommend supporting this gorgeous brand 🤍✨
2 April 2026
Reply from Infinitely Special
Hi Claire,
Wow… thank you for such a beautiful and detailed review. 🤍 It truly means so much to us to hear how much you appreciate the little details — from the packaging to the samples and, of course, the scents themselves.
We put a lot of love and care into every order, so knowing it feels like opening a gift each time is incredibly special. Your kind words and support really inspire us to keep creating products that feel luxurious and memorable.
Thank you again for recommending us , we’re so grateful to have you as part of the Infinitely Special family.
With heartfelt thanks,
Jonothan – Infinitely Special
Reply from Infinitely Special
Hi Buerine,
We’re really glad to hear you enjoyed both the products and the delivery experience 🌟 It’s always great knowing our customers are happy.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Jonothan – Infinitely Special
Reply from Infinitely Special
Hi Mcaiden,
Thank you so much for your 5-star review! 🌟 We’re really glad to hear you were happy with the fast service and overall experience. Your support means a lot to us.
We look forward to assisting you again soon!
Kind regards,
Jonothan – Infinitely Special
Pink Pineapple is definitely the new buzz word
I received the Pink Pineapple diffuser for Christmas and absolutely loved it. I run a home based salon and all my clients says what smells so nice in here. Its smell is sweet and refreshing and the smell last for months. Ive also referred lots of clients. What's amazing is that they are super affordable too. Thank you for the prompt and efficient service.
22 March 2026
Reply from Infinitely Special
Hi Haley,
Thank you so much for your lovely review! We’re thrilled to hear that your clients are enjoying the Pink Pineapple diffuser and that it’s adding a sweet, refreshing touch to your salon. 🌸 Your referrals mean so much to us, and we’re glad you found our service prompt and enjoyable.
With gratitude,
Jonothan – Infinitely Special
Attention to detail
The items smells amazing. I have bought the perfume, defusers for home and office (7 x of) even for my car but what makes this company stand out from all the rest is the attention to detail, the packaging, the service is Next Level. I will be back very soon.
3 March 2026
Unprompted review
Reply from Infinitely Special
Hi Marius,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying our perfumes and diffusers across home, office, and even your car. 🚗✨ Attention to detail and top-notch service are what we strive for, so it’s amazing to hear that it stood out for you. We can’t wait to welcome you back soon!
Gratefully,
Jonothan – Infinitely Special
Online from Infinity
Received my order from Infinitely as requested.
Quality of perfume excellent
Assistance from Infinity great.
Just the courier to me was a but longer than I expected.
Will definitely order again
Bev Pennells
2 March 2026
Reply from Infinitely Special
Hi Bev,
Thank you for your feedback.
For clarity, your order was placed on 2 March, processed within 1 working day, and collected by the courier on 4 March. The parcel arrived at the pickup point on 9 March and was collected on 10 March.
As our products are handmade, our standard timelines are 1–3 working days for order processing and 3–5 working days for courier delivery, which are outlined in our terms and conditions at checkout. Based on these timelines, your order was processed and delivered within the expected timeframe.
During the delivery process we also remained in contact, providing updates and assisting with tracking to ensure you were informed throughout.
We always aim to provide efficient service, transparent communication, and carefully crafted products for all our customers.
Kind regards,
Jonothan
Infinitely Special
Quality of products is highly…
Quality of products is highly commendable with the scent very close to the original. Very efficient service; timeous and safe delivery to the address supplied. Highly recommended.
23 February 2026
Reply from Infinitely Special
Hi Dinesh,
Thank you so much for your wonderful review! We’re thrilled to hear that you loved the quality and scent of our products, and that your order reached you safely and on time. Your recommendation means a lot to us!
Warm regards,
Jonothan
Reply from Infinitely Special
Hi Simone,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you and your clients are happy with our products. We can’t wait to welcome your next order and continue bringing a touch of Infinitely Special to you.
With gratitude,
Jonothan – Infinitely Special
Reply from Infinitely Special
Thank you so much Enzil. We are so happy to hear that you love the smell of your Infinitely Special products. Your support means a lot to us.
Warm regards
Jonothan
Infinitely Special
Reply from Infinitely Special
Thank you so much Marike. We are delighted to hear that you enjoyed our service and the personal touch. We’re thrilled that you love your perfume.
Warm regards
Jonothan
Infinitely Special
Good customer service, excellent products
Arranging pickup was very easy, Jonothan was very accommodating. I love my candle care products! This small business is attentive to their customers getting the most value from their products
9 January 2026
Reply from Infinitely Special
Thank you so much Beth. We truly appreciate your kind words about our customer service and products. It was a pleasure assisting you and we are so happy to hear that you are loving your candle care products. Supporting our customers and making sure they get the best value from our products is very important to us, so your feedback means a lot.
Warm regards
Jonothan
Infinitely Special
Great will be purchasing again
2 January 2026
Reply from Infinitely Special
Thank you so much Ayesha. We are delighted to hear that you enjoyed your experience and we look forward to welcoming you back for your next purchase.
Warm regards
Jonothan
Infinitely Special
Reply from Infinitely Special
Dear Boitumelo,
Thank you for your feedback and for your kind words about our service. We sincerely apologize for any inconvenience caused by the courier and truly appreciate your suggestion. Please note that your replacement order is already on its way.
We value your support and look forward to continuing to serve you with the high standard you expect from us.
Warm regards,
Jonothan – Infinitely Special
The product is…great
The product is great..good,longlastly....really reliable.
The service found not have been more helpful..thank you!
The courier company was top notch!!..quick, great communication..so friendly when they arrived.
23 December 2025
Unprompted review
Reply from Infinitely Special
Dear Norma,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the product and that our service and courier team met your expectations. Your kind words mean a lot to us and motivate our team to keep delivering the best experience possible.
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Jonothan – Infinitely Special
Order was fulfilled quickly and my…
Order was fulfilled quickly and my perfumes smell amazing as always
1 December 2025
Reply from Infinitely Special
Dear Louise,
Thank you for your kind words! We’re thrilled to hear that your order was fulfilled quickly and that you’re enjoying your perfumes. Your continued support means a lot to us, and we look forward to delighting you with our products again soon.
Warm regards,
Jonothan – Infinitely Special
Fast delivery and gorgeous packaging
The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I definitely will do that again. I appreciate you.
30 November 2025
Reply from Infinitely Special
Dear Liza,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the packaging and our quick service. It’s an honor doing business with customers like you, and we truly appreciate your support. We look forward to serving you again soon!
Warm regards,
Jonothan – Infinitely Special
Infinitely Special - A Business That Truly Cares
I had a fantastic experience with Infinitely Special. The customer service was excellent and everything I ordered arrived beautifully packaged, with a lot of care and attention to detail. The products themselves are high quality and truly impressed me. I really appreciate companies that go the extra mile, and this one definitely did. I’ll happily order from them again!
25 November 2025
Reply from Infinitely Special
Dear Brigitte,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a fantastic experience and that our products, packaging, and service met your expectations. Going the extra mile for our customers is something we take great pride in, and your kind words mean a lot to us. We look forward to serving you again soon!
Warm regards,
Jonothan – Infinitely Special
A fragrance lover's delight: Excellent Quality & Affordable!!!
Infinitely Special!!! Indeed!!!🔥 I genuinely appreciate beautiful fragrances, and in today's economy, I'm truly grateful for companies like yours that offer quality generic options👌🏽 I must say: Perfecto!!! Kudos 🎉 to you for maintaining an impressive quality & affordability!!💯👏🏽
24 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.