INFOBUS Reviews 123

I will never use this company again. My friend and I had bought tickets to Constanța, and we arrived 20 minutes before the bus was supposed to leave.

We saw a bus at the end and thought it was ours. We handed over our ID cards and showed the tickets to the driver. He said it wasn’t the right bus and that he didn’t know anything about it. Then, after 30 minutes, we found out that it was our bus, and the driver had misled us due to irresponsibility and carelessness.

In the end, they didn’t even refund our money because the driver claimed we were “considered passengers,” which is complete nonsense and negligence. Never again!

My bus get cancelled, I called the “infobus”, the manager answered my phone and was talking in another language, i asked if she speakers English, she hang up on me! Very unfriendly, I will never trust them again!!

I have experienced worst service by Infobus.
I had journey from Odessa to Istanbul and connecting bus from Istanbul to Ankara. TRAVEL TIME of the second leg , Istanbul- Ankara AS CONFIRMED BY INFOBUS on their official ticket was 3 HOURS. But Infobus and their carrier LichosHurst S.I arranged and reserved me WORST, LOWER GRADE WITH CHEAPEST FARE AMONG MANY HIGHLY GRADED TURKISH BUS COMPANIES. Therefore travel time wıth chosen bus company from Istanbul to Ankara TOOK ''' 9 HOURS '' WITH FULL OF INCOVENIENCES.
I remind to all probable future Infobus passangers to consider this ANNOYING AND HASSLING EXPERIENCE WITH '' INFOBUS''. Namely, be careful
and aware about MISMANAGEMENT BY INFOBUS.

On Sunday 22/09/24 , I receive a call around 12:30 that the travel was cancelled and I’ll received a refund. Since that until now I still haven’t received anything at all. why is it so difficult to get a refund when you guys cancel the travel? This is illegal!! I didn’t use the service and all I want is my money back.

Thanks

They sold three tickets to 77 yo people for completely wrong destination. No any warning or email. Just three old persons in the meddle if nowhere at night. Their manager Bogdan refused to call the railway station to request at least any assistance. Just happy to refund. Would you call it service or scam?

We want to say really huge thank you to our driver. Euroline Bus 16:00 from Minsk, 13 september and the driver for the bus before us, about 14 from Minsk . We got i time to our flight!

Unlike other companies Infobus has very bad refunding policy. I would say the worst refunding policy.. They took my money straight away. Very upset!

If there was a chance to put 0 star I would do it without hesitation! Infobus is a search web with very low quality of service and no commitment. When you book they do not guarantee the availability of the tickets if there are transfers. You buy a ticket with total security and you think that your trip is organized and then you get a cancellation surprise... It is better to buy tickets on the websites of the carriers. Infobus not recommended at all. The special info for Infobus service: muy Booking № 8487910

Travelling from Belgrade to Timisoara. 80€. I was supposed to leave Belgrade at 17.30. They tell me it is delayed 2hs, i go to the place at 19.30h then. No one appears, i ask them and say they arrive in 30mins, waiting, no one appears, ask again and another 30min. So 3 hour delay last hour without informing. Also, the ride was supposed to be 2hs and was way more. Never again.

Dear All
I have purchased 2 tickets for 08/10/2023 / 9:00am with a carrier Makc T on route:
Bucuresti Stop hotel "Continental", 139 Calea Griviței str.
Sofia Bus Station "Serdika", 100 Maria Luiza blvd.

I booked it before we left Australia/Sydney to Europe. As I travel a lot, I thought the address where we take the bus was a bus station in Bucurest not a street. My husband and I went to the place at 7:30 am to make sure the address was right. To my surprise the name of the hotel was ‘My Continental’ NOT ‘Continental’ as it was written on the ticket. I went inside the hotel to ask, they told me that their number is not 139 as it was written on the ticket. We went up and down the street like mad to look for the address you have given, but in vain.
My husband went into a hotel there and asked the receptionist for help and will pay her for that, the girl tried to ring you many times, but no one speaks English. She went and got someone who speaks Ukraine language to help. They told her to wait, someone would ring her and she waited and waited and waited but, no response. We didn’t know what to do and how to get to Sofia so decided to wait until 10:30am and then find a way to get flight tickets.
At 9:45 the girl at the hotel got a phone call telling her the bus might be there at 10:30. I personally was about to have a heart attack. It was one of the worst nightmare I have ever had in my life. The bus arrived at 10:40, the person who got out of the but to let us put our suitcases inside was very grumpy, no smile, not saying ‘Sorry” for keeping us wait in the street for 1 hour and 40 minutes.
When we got out of the bus in Sofia, we heard his angry voice saying to us a word in Ukraine (Piata, Piata, Piata). We asked him to say the word in English because we don’t know Ukraine language. However, from his body language, I guessed he was asking for money, so we showed him the tickets that said ‘Paid’
Back in Sydney I asked my lovely, well-mannered and sweet Ukraine students about the word and understood as I guessed that the man wanted me to pay again for the tickets.
I would say it was one of the horrible experience ever.

Kind Regards,
Khalida Hadi

Terrible experience, we went from Krakow to Prague through the bus company Nasorokh TOV. The bus did not arrive on time, we called and wrote to Infobus and they only repeated to us that it should be there when it was not true. It was rescheduled for an hour later based on the information on the terminal. Turns out it arrived earlier and they left without us. The ticket was supposed to be refundable but they never gave us our money back.

the cool thing about the app is that you can find the cheapest travel options, its very nice

No promised internet. The rest was usual. I was happy last trip cause at least drivers were not smoking in the bus.

Very reliable carrier, price & service quality balanced. I can recommend.

Quite a convenient service. It's possible to find cheap prices and discounts for the buses, considering that the quality of travels is also good.

Great ticket service! Have been using it with friends for over a year now. Everything is clear and fast. And their prices are the most affordable. I recommend

I bought a ticket from Minsk to Vilnius. It was fast and comfortable. I loved the internet. That would be great if you could provide a WC for passengers.

Many tickets, website and mobile app have a nice and easy to understand design. I like that Infobus also has reviews about bus company, so you can check the company before buying a ticket.

I used Infobus services and was very satisfied) Customer support is always in touch and on any social network and helps to solve all issues)

Never had a problem after buying the tickets.
Thank you very much for prompt and quality work!