beware 'ghost' buses. checked timetables week/days before travel istanbul to burgas and several buses available from 8-10am on Nisikli timetable. arrived Istanbul Esenler at 09:30 for 10am bus... didn... See more
Company replied
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See what reviewers are saying
Minibus tooo old, soo hot no AC at all, no window's open, 28° Celsius, The chairs are extremely dirty and plus everyone sweating smells bad and you get completely disgusted of yourself, i can't... See more
Company replied
Horrible shady business, lies about hidden clauses on their tickets so they can extract money from customers. Paid for a ticket snd driver still denied me boarding, then their support agents lie about... See more
Company replied
Smooth navigation, easy to book the tickets of our choice. In Infobus you can find a lot of bus operators to Ukraine even in this difficult time. Excellent app with brave operators. My only request fo... See more
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Company details
Written by the company
INFOBUS is an online service for finding and purchasing tickets. The project has been operating successfully since 2002 and aims to make the process of buying tickets more accessible and convenient. INFOBUS is a link between the passenger and the carrier company, which facilitates the prompt resolution of situations.
Contact info
6 Liubinska Street, Lviv, Lviv Oblast, Ukraine, Lviv, Ukraine
- +420 790 889 535, 0800603214
- info@infobus.eu
- infobus.eu
2.3
Poor
123 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't believe it
I can't believe it ! Avaid this company at all cost ! I bought a ticket with them 3 hours ago and now I just received a message saying that my ticket was canceled ! I just contacted the customer service and no help is possible even if the answer was fast they were totally useless !
It is seems to me as a massive scam , avoid this company and listen to the bad reviews .
Next time I will use my usual bus company .
13 March 2023
Unprompted review
Reply from INFOBUS
Dear customer,
We are very sorry that you are in such a difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Sincerely, INFOBUS!
AVOID IT! Trustpilot score is correct!
AVOID IT! Never buy tickets from the agents who have no responsibility for their own faults! Company sold tickets with clearly described WRONG departure bus stop (including chart) and refused to return money, even when evidence of actual departure place, proven directly by transporting Company has been provided. They even blame passengers for their fault, when at same time any reputable Company return money and provide compensation in addition.
Booking #: INCL9D, purchased on 04-Mar-23.
5 March 2023
Unprompted review
Reply from INFOBUS
Шановний клієнт,
Нам дуже прикро, що Ви опинились в такій складній ситуації, та не змогли скористатись поїздкою згідно з купленим квитком.
Ми неодноразово звертались до перевізника з метою розібратись в ситуації.
На що отримали відповідь, що змін в адресі відправлення немає, що автобус був у місці відправлення згідно з інформацією в квитку. Також ми отримали інформацію, що інші 4 пасажири, які були на тому рейсі - успішно здійснили посадку в автобус.
Ні в якому разі ми не відмовляємо Вам в допомозі в даній ситуації. Проте, на жаль отримуємо саме таку відповідь.
Оскільки Ви звертались під час відправлення не до нас, а до перевізника - ми не маємо можливості прослухати записи Ваших телефонних розмов з диспетчерами перевізника, і не можемо прокоментувати Ваш діалог.
Dear customer,
We are very sorry that you found yourself in such a difficult situation and were unable to use the trip according to the ticket purchased.
We have repeatedly contacted the carrier to investigate the situation.
We received a reply that there were no changes in the departure address, that the bus was at the departure point according to the information on the ticket. We also received information that the other 4 passengers who were on that flight had successfully boarded the bus.
In no case do we refuse to help you in this situation. However, unfortunately, this is the answer we received.
Since you contacted the carrier, not us, during the departure, we are not able to listen to the recordings of your telephone conversations with the carrier's dispatchers, and we cannot comment on your dialogue.
Sincerely, INFOBUS!
Not to recommend
I had booked a ticket, but there was a delay of my flight. On the ticket it stated clearly that I can call a number and rebook without a fee. I called immediately when I realised that I won't make it. They required 50 euro fee in order to rebook, which is more than the ticket cost. This company may work out if you don't have any delays, but if unfortunate you're on your own. The customer service denied everything even I had a proof of my ticket. A scam simply
20 January 2023
Unprompted review
Reply from INFOBUS
Hello, we are sorry to read such a negative comment on our side because of your late route.
Please note that the ticket rules state that you should be at the boarding place 15 minutes before departure and that if you are late for the route, the ticket loses its validity.
Please indicate your ticket number, and indicate where it says that you can rebook it free.
We are waiting for your information in order to respond to your complaint.
Best regards, INFOBUS!
Customer service was decent
Customer service was decent. Replied quickly via the live chat.
However, when the passenger arrived at the platform early, they couldn't see the bus and she was searching for it for a very long time. The lack of communication between the carrier and no indication of a specific platform, the bus left without the passenger.
"infobus.eu" refused to refund my ticket.
6 October 2022
Unprompted review
Reply from INFOBUS
Hello, Alex.
We are sorry for the situation with the passenger.
Usually, the carrier's contact is pointed in the ticket.
Can you provide us with the ticket/order number, and we will check again the possibility of refund.
Terrible experience
Terrible experience. Nothing about the responsibility if the quality of the trip not as expected!!! Silly solutions for part refund by bonuses which has been given already at time of purchase the tickets. No updates about the bus condition even after reports.
5 August 2022
Unprompted review
Reply from INFOBUS
Hello, Elena.
We are extremely sorry to read such reviews about our company.
After all, we value every client. And we carry out a work with carriers when identifying inconsistencies in terms of the comfort of vehicles, which are indicated on our web with real ones. And we correct them in case of inconsistency.
Please indicate the number of your order and we will check the result of the work, as well as the bonuses you indicated.
Thank you in advance
very good booked ticket iasi to…
very good booked ticket iasi to Chisinau and back but i cancel the Chisinau to iasi
i go with train it was a 4.5 hour train ride i loved every min of it
2 days after cancelation the money was back into my acount
so i highly recommend
infobus
thank you
for the perfect service
9 June 2022
Unprompted review
Reply from INFOBUS
Hello!
Thank you for your replay! We are very pleased)
Thank you for the service!
27 January 2021
Unprompted review
Reply from INFOBUS
Hello, Mariana.
Thank you for using the system INFOBUS and look forward to further cooperation.
Sincerely, INFOBUS team!
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