Tom at Infotone ALWAYS goes above and beyond, he's very efficient and always makes sure everything is okay. If we've run out of cartridges, he'll sorts delivery out to our offices the same day. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very friendly and helpful staff. Adam always keeps in touch on our timelines; he has helped not only with the ink we need for current printers but also advised on a new printer several times in the pa... See more
Company replied
Infotone's prices are quite reasonable for both branded and non-branded ink cartridges. Any of my orders have been sent out pretty much immediately and the most I have ever had to wait is 3 days, but... See more
Company replied
Excellent service as normal. Our order arrived in good time and I got my year planner (So Issac can enjoy Christmas without the prospect of me moaning in the new year lol). Michael Owen in accounts wa... See more
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Company details
- Toner cartridge supplier
- Office Supplies Store
- Office equipment supplier
- Office supplies shop
- Office supply wholesaler
Written by the company
Our Managing Director, Jamie Hughes, founded Infotone back in 1995 from his spare bedroom — and since then, we’ve come a long way. We couldn’t have done it without you, our loyal customers, who have supported our journey every step of the way. Today, Infotone operates from five sites across the UK and Ireland — in Selby, two locations in Scarborough, Livingston, and Dublin. To keep up with growing customer demand, we’ve recently invested in a brand-new 25,000 sq ft production facility and distribution centre. At our factory in Scarborough alone, we recycle and manufacture over 20,000 printer cartridges every month. Infotone printer cartridges can save you up to 60% compared to prices charged by original printer manufacturers — without compromising on quality. We’re proud to hold ISO 9001 quality certification, and every cartridge we produce comes with a 100% lifetime guarantee. Thanks to our commitment to quality, value, and sustainability, our products have earned a reputation for being both reliable and affordable. And we look forward to continuing to grow with you.
Contact info
Unit 9, Plaxton Park, Cayton Low Road, Eastfield, YO11 3BY, Scarborough, United Kingdom
- 0800 026 8031
- sales@infotone.co.uk
- infotone.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely friendly & professional
Extremely friendly & professional
Orders always correct & any problems (rarely) always sorted straight away.
Lovely company to deal with and top quality products.
26 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for such a fantastic review! We’re delighted to hear you’ve found our team friendly and professional, and that your orders are always correct. It’s also great to know that on the rare occasion an issue arises, it’s resolved quickly. We really appreciate your kind words and support.
Rich Kennedy
Sales Director
Really good company
Really good company. We tend to use the own brand ink cartridges as we have a very large HP Printer and they have always price matched for us.
Suzanne usually gives us a call every few weeks just to see if we need any more.
What I do like is that we can collect the spent cartridges and they will arrange collection. Its just very easy to use.
12 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re delighted to hear that our own-brand ink cartridges and price-matching have worked well for your large HP printer. It’s great to know that Suzanne’s regular calls are helpful and that you find our cartridge collection service easy to use. We really appreciate your support and loyalty!
Rich Kennedy
Sales Director
Always good service from Infotone
Always good service from Infotone, 10 out of 10 for this transaction too.
10 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for the fantastic feedback! We’re delighted to hear you always receive good service from Infotone, and that this transaction was a 10 out of 10 as well. We really appreciate your continued support.
Rich Kennedy
Sales Director
Suzanne is very helpful!
Suzanne has been our contact for a couple of years now. She is always very helpful and gets back to us very quickly. Never had any issues with the toner bought from Infotone, always arrives very quickly and usually with some extras in the parcel.
11 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re thrilled to hear that Suzanne has been so helpful over the years and that our toner continues to meet your expectations. It’s great to know your orders arrive quickly — and with a few extras too! We really appreciate your continued support.
Rich Kennedy
Sales Director
Super Suzanne
Suzanne is always super helpful, ordering with her is always quick and easy and delivery is always fast.
5 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re delighted to hear that Suzanne has been so helpful and that ordering with her is quick and easy, with fast delivery every time. We really appreciate your support!
Rich Kennedy
Sales Director
Annie - Dalton
We have been consistently impressed with the service provided by our Account Manager Kerry. He is always extremely helpful, taking the time to understand our needs and offering great solutions. Furthermore, our orders arrive promptly and in perfect condition. It is a pleasure to work with a team that values efficiency and customer service. Highly recommended!"
11 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for such a wonderful review! We’re delighted to hear that Kerry has consistently provided helpful, attentive service and that your orders arrive promptly and in perfect condition. It’s fantastic to know that our focus on efficiency and customer service is making a positive impact. Your recommendation means a great deal to us!
Rich Kennedy
Sales Director
Great service every time
Kerry is so helpful and delivery is super quick. Don't go anywhere else for our inks, and - bonus - it's local too!
2 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for the fantastic feedback! We’re delighted to hear Kerry has been so helpful and that our delivery service has been super quick. It’s great to know you value having a local supplier — we really appreciate your support and loyalty!
Rich Kennedy
Sales Director
Reply from Infotone Imaging Supplies Ltd
Thank you for the kind feedback! We’re really pleased to hear you’ve found our team friendly and helpful. We truly appreciate your support.
Rich Kennedy
Sales Director
Great service from infotone
Great service from infotone. Competitive pricing, brilliant customer service and prompt delivery.
5 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re delighted to hear you’ve enjoyed our service, competitive pricing, and prompt delivery. Your support means a lot to us, and we look forward to continuing to serve you.
Rich Kennedy
Sales Director
Reply from Infotone Imaging Supplies Ltd
Thank you for the great feedback, Paul! We’re delighted to hear you received excellent service. We really appreciate your support.
Rich Kennedy
Sales Director
Great team and service for our business.
5 March 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind words! We’re delighted to hear our team and service are supporting your business well. We truly appreciate your trust in us and look forward to continuing to work with you.
Rich Kennedy
Sales Director
Reply from Infotone Imaging Supplies Ltd
Thank you for your fantastic feedback! We’re thrilled to hear you’ve had an amazing experience with our customer service. We really appreciate your support!
Rich Kennedy
Sales Director
Very friendly staff
Very friendly staff. Quick delivery service. Good price compared to other companies
29 January 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for the great feedback! We’re delighted to hear you’ve found our staff friendly, our delivery quick, and our pricing competitive. We really appreciate your support and look forward to serving you again.
Rich Kennedy
Sales Director
Staff are always friendly and helpful…
Staff are always friendly and helpful and the website to arrange the cartridge collection was easy to use
19 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re really pleased to hear that our team are always friendly and helpful, and that you found the website easy to use when arranging your cartridge collection. We appreciate your support and look forward to helping again soon.
Rich Kennedy
Sales Director
Have used Infotone for many years never…
Have used Infotone for many years never a problem
10 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your continued loyalty over the years. We’re delighted to hear you’ve never had a problem — that’s exactly the standard we aim to maintain. We truly appreciate your long-term support!
Rich Kennedy
Sales Director
Joey Hillman Is The Best
From the very first call, Joey Hillman has been absolutely fantastic. He’s taken the time to answer all of my questions, even when I’ve asked the same one over and over. With patience and professionalism. We consistently receive the best prices, and he’s genuinely a pleasure to speak with on the phone. Joey is a real credit to the team, and he’ll always be my first call whenever we need top-ups. I would 100% recommend him to anyone looking for great service and support!
4 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for such a wonderful review! We’re thrilled to hear that Joey has provided patient, professional, and friendly support from the very first call. It’s fantastic that you consistently receive the service and pricing you expect, and that Joey has made such a positive impression — he truly is a credit to the team. Your recommendation means a lot, and we look forward to continuing to support you with all your top-ups.
Rich Kennedy
Sales Director
Quick & efficient service.
Quick & efficient service.
Always friendly
Keep in touch but not pushy
23 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re delighted to hear that our service is quick, efficient, and friendly, and that our team keeps in touch without being pushy. We really appreciate your support!
Rich Kennedy
Sales Director
We have been using Infotone for a few…
We have been using Infotone for a few months now. We always receive excellent customer service, and deliveries are always made promptly.
23 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your kind feedback! We’re delighted to hear that you’ve been happy with our customer service and prompt deliveries over the past few months. Your support is greatly appreciated, and we look forward to continuing to serve you.
Rich Kennedy
Sales Director
The best, even if you pay a bit more for quality.
Not the cheapest - just the best. Order 7.00pm - arrived next morning. I have dealt with Richard for years - I am retired now but still use Infotone for personal requirements.
18 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for such a brilliant review — “not the cheapest, just the best” is high praise indeed! We’re delighted your 7pm order arrived the very next morning, and it means a great deal that you’ve continued to use Infotone over the years, even into retirement. That kind of loyalty truly means a lot.
Rich Kennedy
Sales Director
By chance I took a call from Michael at…
By chance I took a call from Michael at Infotone and we were discussing various cartridges, and after the conversation ended purchasing what I needed - The conversation was in the afternoon - The package arrived the following morning - WOW!, they will also take back your old recycled cartridges,- worth looking at and super great service - Thanks Michael
Yiasmin Freestone - Director
Company Select (UK) Limited
23 February 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for such a fantastic review! We’re delighted you happened to take Michael’s call and that he was able to help with exactly what you needed. Afternoon order to next-morning delivery — we love a “WOW!” moment.
It’s also great to hear the recycling service is a benefit to you. We really appreciate your kind words and your support — we’ll be sure to pass your thanks on to Michael.
Rich Kennedy
Sales Director
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