The customer service is great! Lexel was super helpful and responsive. Waked me thru the process step by step and troubleshoot everything for me. Haven't actually filed any claim or uses their serv... See more
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At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Contact info
1811 Aston Avenue, Suite 200, 92008, Carlsbad, United States
- 408-222-1110
- support@infplans.com
- infplans.com
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Great customer service
I had a bunch of questions that the customer service representative, Khai, was able to answer quickly and clearly.
INF Saved Us
Got coverage for my Mom from INF, she has high blood pressure - syncop. During her visit, I had to take her to the hospital, and she was admitted for several days. We got a bill for over $100,000, but only had to pay several thousand dollars out of pocket. INF Elite covered the rest. We would have been devastated without INF. I can't recommend them enough.
I am umer siddiq from pakistan…
I am umer siddiq from pakistan peshawar.i have medical health technician diploma 2years and 3years experience emergency in hospital.i have diploma information technology
Did not cover bills
Purchased INF Premier for my mom (member ID ending in 9299) visiting from June 2023 till Feb 2024. We only needed one ER visit during this time. INF told us in Feb that all bills had been settled. However, in June'24 we are finding that the insurance only paid $500 from the approx $5k ER bill. The Premier plan is supposed to cover up to $100k and $15k for pre-existing conditions!! Unfortunately hospitals end up taking a loss in cases like this. RobinAssist which was always chatty and available during plan purchase and doctor referrals is now nowhere to be found.

Reply from INF | infplans.com
Grizzy went above and beyond to explain…
Grizzy went above and beyond to explain the different plans and all to our satisfaction. Thanks again.
Marky's customer support is excellent
As of now my review is only with Customer Support. Marky assisted me patiently answering all my questions. I chatted with Marky for around an hour. Asked for scenarios where there will not be coverage and where there will be coverage. Marky explained with examples. Also understood what I want and suggested me the plan that suites my needs well! Thank you so much MARKY! I'm buying SafeVista!
I am taking INF for all my parents…
I am taking INF for all my parents trips. They are awesome and have a great support and available to contact whenever needed and have variety of plans for you to choose from.
Had a good experience with them
Very professional
Read the reviews make me wanna start now my traveling journey , I'm looking forward to use it
Khai explained my questions effectively…
Khai explained my questions effectively and provided me the quotes I needed.
This is about Health Insurance for…
This is about Health Insurance for visitors from India. Just chatted online with "KHAI". I had few questions about some health insurance options & I wasn't somehow able to generate a quote online earlier. KHAI answered my questions promptly & generated a quote and sent to me quickly, was very helpful through the chat.
Knowledgeable, helpful, easily accessible
Fatima provided helpful answers to questions about coverage, recommendations based on our requirements and proactively shared information I could use to make the right choice for our family
I chatted for over 15 minutes with👉…
I chatted for over 15 minutes with👉 GRIZZY 👈. Very patient and explained all the policies very clearly! Thank you for your time!
Write down my appreciation for the…
Write down my appreciation for the outstanding assistance provided by KHAI. He has been incredibly polite, responsive, and helpful in addressing all my inquiries regarding the various INF insurance plans, allowing me to make informed decisions on the insurance plan for the coming family visiting.
Fraudulent company INF Hop Travel and Robin Assist
I took insurance for my father in law visiting for 3 months recently, unfortunately he had a fracture in his T8 and then he was denied any kind of help.
Inf insurance will trip you over after they take money from you, before selling they will tell you all kind of things and sell post sale service is pathetic.
I had suffered a great loss, i paid 2500$ for their travel and the call their plans as not Insurance rather Travel assist this means you are at mercy of their hidden door reviews (medical team) Robin Assist team is the one who coordinates with you and they are partner in the crime with Inf Insurance.
I suffered enough and i am paying out of pocket and still struggling to get any support, all they say is send them back to India for a better treatment.
Note: My father in law is 77 yo and yet they sold the insurance at a higher premium rate despite of knowing complications they would come with.
Now question is if you are only planning for a safe travel back when you are in an emergency they say the will cover some Flight reservation charges, etc.. this is all bulls**t .. Please dont fall for this company its the worst company you can imagine . i dont know if they will cover for any change in travel or

Reply from INF | infplans.com
This is a big scammer
This is a big scammer. Please do not purchase. They are expensive.They will find some excuse to not pay your bills. You can buy a cheaper visitor insurance and get the same service.
I enrolled in a plans for my parents…
I enrolled in a plans for my parents and had a chat with KHAI from sales department, who patiently answered all my questions and helped me answer all my concerns, and how each plan works with coverages, and scenarios.
Thank you KHAI for helping me with all the details I was looking for.
thank you Khai for your help
thank you Khai for your help. you helped me with prompt and clear answers to my queries.
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