Ingeni Services Group Limited  Reviews 

303
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, friendly, and helpful throughout the entire insurance and claim process. People note that claims are handled with impressive speed, and decisions or approvals are communicated clearly within just a matter of days. Reviewers also highlight the seamless coordination with repair partners, ensuring vehicles are restored efficiently and smoothly without any unnecessary hassle. Consumers enthusiastically recommend these services to friends and family, consistently noting great product value, clear instructions, and completely stress-free outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptionally professional,... See more

Service

Clients share satisfaction on service, frequently praising the efficient, professional, and knowledgeable... See more

Claim

People report positive experiences with claim, noting that the overall procedure is simple, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt responses and helpful support... See more

Response time

Consumers find response time to be extremely satisfactory, highlighting fast claim approvals, quick form... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied

Rated 5 out of 5 stars

I've used Ingeni a few times now as part of my alloy wheel and bodywork insurance via my PCP with Land Rover. I can't speak highly enough of the service from my initial conversation over the phone thr... See more

Company replied

Rated 5 out of 5 stars

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would th... See more

Company replied

Rated 5 out of 5 stars

At Great Central Auto, we have partnered with Ingeni Services Group for over 12 years, and I cannot recommend them highly enough. They have been instrumental in ensuring we remain fully compliant thr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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4.9

All reviews

(303)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the money

This company is very easy to deal with and the process is straightforward. I was in two minds when I bought my car to also have body and wheel insurance but glad I did as I've had to use both. I wish other insurance companies were as easy to use.

11 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for the great review

Rated 5 out of 5 stars

I can't give enough praise for Ingeni…

I can't give enough praise for Ingeni services especially Ash for his excellent friendly service and quick response for a gap insurance quote I asked for and within the hour I had a quote back ready and was happy to proceed with, I would defiantly recommend to family and friends.

30 June 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Great review. Thanks.

Rated 5 out of 5 stars

Ashraf was great called back at the…

Ashraf was great called back at the time he said gave me time to read the documents explained everything that was needed, call was quick and efficient and the price I was quoted easy very reasonable thank you

30 June 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the great review

Rated 5 out of 5 stars

Great price for 4 years

Great price for 4 years
Have used Ingini 2 times now ended up changing new car after 5 months because of fault's but got gap jnsurance refunded no bother. Just taken our policy on new car thankyou

29 June 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the great review

Rated 5 out of 5 stars

Responsive and helpful

Dealing with insurers is usually hard work but Ingeni were amazingly responsive and helpful throughout the whole claims process.

8 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the great review

Rated 5 out of 5 stars

Claim for damaged tyre

After damage to a tyre we emailed and asked about claiming. Within a day we had a phone call and claim form, and within 2 days of sending claim we had it approved. Very pleased with Ingeni and would definitely recommend them.

25 June 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

This was the quickest outcome of an…

This was the quickest outcome of an insurance claim I have ever known to be sorted, very professional indeed.l

22 June 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for noticing

Rated 5 out of 5 stars

Taking out the GAP cover

Taking out the GAP cover when buying our Kia Picanto was well worthwhile as they refunded the £350 excess I had to pay on my Tesco insurance when making a claim for £3000 caused by hitting a housebrick whilst travelling at about 65 mph on the A1

16 March 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Great story! Glad you weren't injured. Thank you for sharing

Rated 5 out of 5 stars

Amazing again 5 star

Amazing again, used now 3 times due to bad luck with my tyres.. Oscar and Ashlea have again given an amazing service. 5 star service by both of them, I would highly recommend Ingeni - Thank You

9 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

All options regarding the purchase of…

All options regarding the purchase of GAP insurance were efficiently explained in a professional but friendly way by Ash. I was given several options and decided to match my 4 year warranty with 4 years of GAP insurance. Also impressed that if I traded the car early I would be able to apply for a refund on years not used. Thank you Ingeni, Mark and Ash.

10 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for the feedback

Rated 5 out of 5 stars

Have just made a claim

Have just made a claim, it was dealt with by Ashlea and she has been outstanding in her helpfulness and customer service, highly recommend ingeni

10 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Great review. Thank you.

Rated 5 out of 5 stars

Great service

I cannot fault the help given to me by Oscar during settlement of my claim which was rather a lengthy procedure as I was away for a number of weeks and the garage had issues sourcing the correct tyre promptly. I will have no hesitation in recommending Ingeni to friends and family.

9 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great review!

Rated 5 out of 5 stars

Excellent service

Excellent service, claim went through simple and easily. A really easy process

9 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Fantastic service

Fantastic service, fantastic cover and amazing repairs. Have only used this twice and it's an ideal no fuss insurance solution for those annoying scrapes that everyone suffers (kerb damage, another door opening on yours etc.), but are too trivial and too expensive to claim on otherwise. Multiple claims allowed per year, no excess. Couldn't ask for better cover to ensure my car remains in tip top condition.

5 June 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Impressive service

I have been incredibly impressed with the patience and service provided by Ingeni in my pursuit of a claim for Gap Insurance. Oscar helped me every step of the way, gently guiding me when I failed to submit the correct paperwork or accidentally misunderstood an instruction. He contacted me periodically when it seemed that I had taken my foot off the gas and he thoughtfully offered help when it seemed I did not know what to do. I am absolutely delighted to have completed the process and received the claim I requested. Everything happened as described and without Oscar I would not have got to this point. I really appreciate his care and calm demeanour throughout the process

29 May 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for the great review

Rated 4 out of 5 stars

GAP Insuarnce

Friendly and easy process to understand. Good customer service and product at a much better price than expected. Would certainly recommend

28 May 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

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