Ingeni Services Group Limited  Reviews 

303
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, friendly, and helpful throughout the entire insurance and claim process. People note that claims are handled with impressive speed, and decisions or approvals are communicated clearly within just a matter of days. Reviewers also highlight the seamless coordination with repair partners, ensuring vehicles are restored efficiently and smoothly without any unnecessary hassle. Consumers enthusiastically recommend these services to friends and family, consistently noting great product value, clear instructions, and completely stress-free outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptionally professional,... See more

Service

Clients share satisfaction on service, frequently praising the efficient, professional, and knowledgeable... See more

Claim

People report positive experiences with claim, noting that the overall procedure is simple, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt responses and helpful support... See more

Response time

Consumers find response time to be extremely satisfactory, highlighting fast claim approvals, quick form... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied

Rated 5 out of 5 stars

I've used Ingeni a few times now as part of my alloy wheel and bodywork insurance via my PCP with Land Rover. I can't speak highly enough of the service from my initial conversation over the phone thr... See more

Company replied

Rated 5 out of 5 stars

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would th... See more

Company replied

Rated 5 out of 5 stars

At Great Central Auto, we have partnered with Ingeni Services Group for over 12 years, and I cannot recommend them highly enough. They have been instrumental in ensuring we remain fully compliant thr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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4.9

All reviews

(303)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, thank you Ashraf for helping me obtain my GAP insurance. Hopefully will never need to use it, but thanks for talking me through it. Joe

21 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 4 out of 5 stars

Ingeni Claim

Firstly, a general comment re: Gap insurance when you ‘manage’ a PCP car. It is better to have it!
Re: my claim and Ingeni level of service, very pleased. I was surprised by the amount of evidence that was required to prove my claim but I was kept up-to-date throughout.

8 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great review!

Rated 5 out of 5 stars

Sophie and the team at Ingeni are…

Sophie and the team at Ingeni are incredibly helpful and remove any complication or stress from the situation. We have now used their services for both an alloy repair and a tyre replacement, faultless process both times.

14 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

Great Service

I’m nearing the end of my 3-year tyre insurance policy and have made two claims so far. On both occasions, the process was extremely easy, smooth and professional. I dealt with Oscar each time and he was always polite, efficient and very helpful throughout.

11 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - first time making a claim through tyre insurance and it was quick and easy - staff were friendly and informative - and kept me updated on my claim -

15 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Fabulous service

Fabulous service, Ash was very knowledgeable and thorough in acknowledging my requirements and meeting the needs
Thank you

15 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Lovely peopleEveryone has been extremely helpful…

Everyone has been extremely helpful ,kind ,and obliging, even Oscar who answered the phone, was so polite and helpful.
They very efficient in every way. The sorted out my claim for tyres going over pot holes!! Very quickly and reimbursed me straight away. I highly recommend them. I Thank them very much and rate them very high. It makes a nice change in today’s world. Also thank you Sophie for the excellent correspondence.
Best wishes Estina

13 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the lovey review

Rated 5 out of 5 stars

Ash was excellent

Ash was excellent. Made the process straightforward, clear and with some personality!

7 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Customer service excellent

Really pleased with the excellent service that Oscar delivered. Thank you , wouldn’t hesitate in recommending you.

1 May 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

I have just taken out gap insurance…

I have just taken out gap insurance with Ingeni services
Ash explained everything in simple to understand terms
I was speaking to a human not a robot

29 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Yes, we like the personal touch here. Thanks for the great review.

Rated 5 out of 5 stars

THANK YOU INGENI GROUP SERVICE FOR YOUR EXCELLENT WORK.

My claim with Ingeni was absolutely stress free from the start of the claim process to the end. The Ingeni’s team were very helpful and professional, they treated me like a friend. Thank you Ingeni Services group. Keep up the great job you are doing.

28 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the amazing review

Rated 4 out of 5 stars

gAP Insurance

Ashraf very clear with regard to the process and the options available.
He made sure that I understood my options.
Overall a well managed and conducted process

27 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you !

Rated 5 out of 5 stars

Outstanding customer service

The service I received from Oscar was brilliant from start to finish unfortunately I needed to use the services due to my vehicle being written off but everything was made so easy thank you guys

23 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

Great help from Ash at Ingeni and…

Great help from Ash at Ingeni and excellent product knowledge. Good to have peace of mind that comes with GAP insurance. I can thoroughly recommend.

24 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Took out a GAP policy with ingeni…

Took out a GAP policy with ingeni today. They were very helpful and knowledgeable about the policy. They answered all questions I had and were a delight to deal with. Would deal with them again and recommend to anyone who asks

21 April 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

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