Ingeni Services Group Limited  Reviews 

303
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, friendly, and helpful throughout the entire insurance and claim process. People note that claims are handled with impressive speed, and decisions or approvals are communicated clearly within just a matter of days. Reviewers also highlight the seamless coordination with repair partners, ensuring vehicles are restored efficiently and smoothly without any unnecessary hassle. Consumers enthusiastically recommend these services to friends and family, consistently noting great product value, clear instructions, and completely stress-free outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptionally professional,... See more

Service

Clients share satisfaction on service, frequently praising the efficient, professional, and knowledgeable... See more

Claim

People report positive experiences with claim, noting that the overall procedure is simple, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt responses and helpful support... See more

Response time

Consumers find response time to be extremely satisfactory, highlighting fast claim approvals, quick form... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied

Rated 5 out of 5 stars

I've used Ingeni a few times now as part of my alloy wheel and bodywork insurance via my PCP with Land Rover. I can't speak highly enough of the service from my initial conversation over the phone thr... See more

Company replied

Rated 5 out of 5 stars

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would th... See more

Company replied

Rated 5 out of 5 stars

At Great Central Auto, we have partnered with Ingeni Services Group for over 12 years, and I cannot recommend them highly enough. They have been instrumental in ensuring we remain fully compliant thr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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4.9

All reviews

(303)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A worthwhile investment when buying a new car.

With thanks especially to Oscar who was very helpful in what was a very traumatic time. It took a while for me to acquire all of the paperwork for my claim, but once that was done I received the claim amount within a week. The claims form was a little complicated but necessary information was required.

28 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

I wasnt sure about taking out this…

I wasnt sure about taking out this policy on my new Kia, but I am glad I did, 2 new tyres due to pot hold damage and a alloy refurb in the first 18 months. Ingeni have been really easy to deal with, quick to respond and have paid the cost in full without any quibble in good time. I would highly recomend.

25 March 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Brilliant feedback, Thank you.

Rated 4 out of 5 stars

Excellent communication and prompt…

Excellent communication and prompt claim agreed. Not the quickest to pay out though up to 30 days seems a bit of a long wait!!

17 March 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the feedback. We tend to advise 30 days just to cover ourselves in case of the unthinkable occasional delay. Let us know if you were not paid more promptly.

Rated 5 out of 5 stars

Ash was very helpful and friendly when…

Ash was very helpful and friendly when setting up gap insurance for my car. I didn’t quite understand some of it and he was very patient and explained it a lot better for me :)

23 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Spoke to Ash via email while on holiday…

Spoke to Ash via email while on holiday and arranged a conveniently arranged time to discuss GAP insurance for my new car. Ash was polite, witty and explained the process thoroughly. Excellent customer service.Thankyou.

19 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Ashraf Miah made the whole process of…

Ashraf Miah made the whole process of setting up GAP insurance for my new car very pleasant and explained everything very clearly to help me make my decision to use Ingeni Services to set this cover up.

19 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 4 out of 5 stars

Clear well explained process

Clear well explained process. Ash kept the call on a friendly fun basis, which made the process effortless.

11 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Great feedback! Thank you.

Rated 5 out of 5 stars

GAP Insurance

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all policy details by phone. Ash was professional, efficient and helpful throughout the whole process. It was also good to hold a short conversation on other topics other than insurance. This is a guy who is a credit to Ingeni Services.

9 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the feedback. Much appreciated.

Rated 5 out of 5 stars

Excellent customer service

This is my 2nd GAP insurance policy with Ingeni.
Excellent customer service from Ashraf who was very friendly and professional and took the time to explain the policy in detail. I thoroughly recommend Ingeni to anyone wishing to purchase a policy!It was so lovely to speak to Ash and I ended my call feeling confident that I had made the right decision to buy another policy..😃

27 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Gap insurance

I found Roxanne at Ingeni to be helpful, informative and prompt with all correspondence which made interacting and getting the job done a breeze.

27 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Good experience

Ash was very helpful explained everything and was very patient when I didn't understand something

26 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Ash was incredibly helpful in setting…

Ash was incredibly helpful in setting up my GAP insurance for my new car. He was friendly, informative, and made the whole process feel straightforward and stress-free. He took the time to explain everything clearly and ensured I understood all my options. I really appreciated his professionalism and would highly recommend him to anyone looking to arrange GAP insurance.

25 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for the feedback. Ashraf is delighted.

Rated 5 out of 5 stars

I cannot be more happy to have Ingeni…

I cannot be more happy to have Ingeni as my care car insurance! Excellent service as body car paint, tires and wheels!! Sophie brings you an excellent service and Neil Spaulding of Revive technical excellence bring back my car like new, 1000% highly recommended

24 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Amazing! glad to be of service.

Rated 5 out of 5 stars

Very quick to respond to my claim which…

Very quick to respond to my claim which was approved without question and also I was able to get the repair done at a location and time to suit me. Very happy with the process and helpful staff.

23 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Great review. Thanks.

Rated 5 out of 5 stars

Ingeni

I found Ashraf very helpful and informative, he gave me sound advice and was never pushy trying to persuade me to get something I didn’t want.

19 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Swift and efficient communications

Swift and efficient communications, polite and friendly on the phone. Easy to complete claim form and a swift approval of my claim.

16 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Filled out the form, got a reply back and also had contact from the company who will be repairing the damaged wheel

16 February 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

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