Ingeni Services Group Limited  Reviews 

303
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, friendly, and helpful throughout the entire insurance and claim process. People note that claims are handled with impressive speed, and decisions or approvals are communicated clearly within just a matter of days. Reviewers also highlight the seamless coordination with repair partners, ensuring vehicles are restored efficiently and smoothly without any unnecessary hassle. Consumers enthusiastically recommend these services to friends and family, consistently noting great product value, clear instructions, and completely stress-free outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptionally professional,... See more

Service

Clients share satisfaction on service, frequently praising the efficient, professional, and knowledgeable... See more

Claim

People report positive experiences with claim, noting that the overall procedure is simple, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt responses and helpful support... See more

Response time

Consumers find response time to be extremely satisfactory, highlighting fast claim approvals, quick form... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied

Rated 5 out of 5 stars

I've used Ingeni a few times now as part of my alloy wheel and bodywork insurance via my PCP with Land Rover. I can't speak highly enough of the service from my initial conversation over the phone thr... See more

Company replied

Rated 5 out of 5 stars

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would th... See more

Company replied

Rated 5 out of 5 stars

At Great Central Auto, we have partnered with Ingeni Services Group for over 12 years, and I cannot recommend them highly enough. They have been instrumental in ensuring we remain fully compliant thr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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4.9

All reviews

(303)

214 reviews in the last 12 months

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Rated 5 out of 5 stars

Ashlea and team were relentless in…

Ashlea and team were relentless in chasing an outcome for me. Cannot fault the custoner service from Ingeni. Would definitely recommend them to others.

20 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

I've just taken out GAP Insurance

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged emails with him and spoken with him and we finalised all policy details by phone. Ash was professional, efficient and helpful throughout the whole process. He is a credit to Ingeni Services.

17 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Swift and proactive

I dealt with Ashlea at Ingeni. She was very proactive in her communication and clearly outlined the claim process and what was expected of me in order to progress with the claim. All in all a very refreshingly pleasant experience and I’m very appreciative of how it has been handled.

17 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the great feedback

Rated 5 out of 5 stars

Ingeni Insurance - worth every penny.

Purchased a number of policies from Ingeni Services when we purchased our new car. To be honest for us insurance is for ‘just in case’, but when a random couple of scratches appeared on the car, we were so pleased we had purchased a policy to cover this event. The service and outcome were great. Easy process, quick response and mobile booking to suit me. Highly recommended. 👍

1 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the great feedback

Rated 5 out of 5 stars

Excellent service

Excellent service - Alloy Wheel insurance. Very helpful advice from Clair throughout. Very quick referral to the repair technician. After the angst caused as a result of kerbing my alloy, the team and Clair in particular were superb.

8 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Ingeni. From start to finish, the process was handled quickly and efficiently, which made a stressful situation much easier to deal with.

A special thank you to Oscar Fletcher, who was incredibly helpful throughout. He took the time to explain everything clearly and patiently, making sure I fully understood each step of the process.

Overall, excellent service and great communication — I would definitely recommend Ingeni to anyone considering their services.

10 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the excellent feedback

Rated 5 out of 5 stars

Helpful

The claim process was fairly straightforward and staff I dealt with have been friendly and helpful. Slightly disappointing that after claim is approved, it can take up to 30 working days for payment.
I would recommend this company

10 April 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Hi Alan, the majority of claims are paid directly to a 3rd party like a finance company or a car repair company. But, some are paid directly to policyholders like you and are always paid quickly. We say "within 30days" just in case we have anything in the way. We bank with Lloyds and the payment system has been unavailable a few times recently. And also, sometimes there are errors in the bank details we have, perhaps a typo, or a misheard digit of the account number or sort code. I expect you'll be paid very quickly. Call us if you haven't received payment in the next week. Regards, Jonathan,

Rated 5 out of 5 stars

Oscar fletcher

This company I can't fault, oscar fletcher dealt with my claim and explained everything with me in every phone call and email. A true asset to the company and he has a sense of humour haha.
I will definitely use this company again. Thank you. Louise

9 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks Louise!

Rated 5 out of 5 stars

Taken out a Gap insurance today with…

Taken out a Gap insurance today with Ingeni. It was simple to do and Ash Miah was so helpful and very pleasant to deal with. Great customer service efficient and very professional. Thank you.

7 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

That's great news. Thank you.

Rated 5 out of 5 stars

Issue with Tyre

We had an issue with our new car and it was sorted, as soon as we submitted our claim form and evidence photos.
Very swift and excellent service.
Well done all concerned, especially Oscar our contact at ingeni.
Keep up the excellent work.

2 April 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Excellent and efficient

Excellent, friendly and professional service from initial phone call through to claim completion.

1 April 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Ingeni have been excellent in dealing…

Ingeni have been excellent in dealing with my claim. The lady on the phone was very professional and helpful. The forms were relatively easy to complete and the reply and booking systems were excellent.

1 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

GAP Insurance claim

Thank you to Ingeni Services for the excellent support provided following submission of a claim for GAP insurance. I dealt with Oscar, who must be commended for his professionalism and excellent delivery of customer service. He kept me updated throughout the process. I was never left wondering what was going on. My experience has been excellent. I would highly recommend Ingeni services. They offer a service truly worthy of emulation by other businesses. Thank you, Oscar. You all keep up the good work!!

1 April 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks you for you excellent review. Oscar is delighted,

Rated 5 out of 5 stars

Ingeni are an excellent company to deal…

Ingeni are an excellent company to deal with.
Claiming is very simple easy process. Staff are great to deal with. I would like to thank Oscar for all his help.
If you are looking for tyre, wheel and paint insurance, I would highly recommend Ingeni.

27 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast and efficient. Process explained and kept informed.
Thank you

27 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

I have a tyre and alloy insureance.

I have a tyre and alloy insureance.
Just made a claim on my tyre. The process was prompt and had no issues in getting it approved. The customer care team was helpful and prompt. Clair from the team was very helpful.

27 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

A fantastic service from Ingeni yet…

A fantastic service from Ingeni yet again. I delt with Oscar who gave clear instructions on how to make my claim, kept me informed on progress and arranged a speedy settlement. No quibbling once they had the information requested, my claim was processed within a day. I'm a very happy Customer.

27 March 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks!!

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