Ingeus UK Reviews 353

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the support and help received, particularly highlighting the positive impact of dedicated advisors who are described as professional, caring, and instrumental in job searching and career development. People appreciate the personalized guidance, workshops, and the overall supportive environment provided by the staff, which many found to be a significant improvement compared to other services. However, some people were dissatisfied with the service, especially concerning claims and contact. Reviewers reported issues with inaccurate assessments, particularly for PIP claims. There were also complaints about poor communication, unreturned calls, and a general lack of follow-through on promises, leading to feelings of frustration and distrust.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise individual advisors for... See more

Service

Clients share ambiguous opinions on service. Many reviewers express frustration, citing issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise agents for being... See more

Claim

People report negative experiences with claim processes. Many reviewers express dissatisfaction, citing... See more

Customer communications

Consumers express significant dissatisfaction with contact experiences. Many reviewers report unexpected and... See more

Based on these reviews

Rated 5 out of 5 stars

I am incredibly grateful to the Re-Start Program for matching me with my job adviser. She is the mentor I always needed. She communicates perfectly and knows how to unlock my best qualities. When... See more

Company replied

Rated 5 out of 5 stars

My experience at Ingeus was extremely positive. The company provides support and help in all areas of job search, from CV improvement, to multiple workshops such as interview preparation and bui... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ingeus by Jobcentre Plus. Ingeus are so unlike the Jobcentre. Ingeus East London staff are so friendly and approachable. They really know their stuff and offer all kinds of inhouse w... See more

Company replied

Rated 5 out of 5 stars

`I want to share my wonderful experience with the Restart Scheme, thanks to my adviser, Fatimah Nagshband, at the Hackney branch.When I started, I was going through an incredibly difficult time in my... See more

Company replied


Company details

  1. Employment Centre
  2. Career and Education Provider
  3. Employment search service
  4. Mental Health Services
  5. Recruitment

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

3.0

Average

TrustScore 3 out of 5

353 reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great people

Them great people to work with
Them have helped me bk to work and once u in work Them to work with u verry greatful to them

21 June 2024
Ingeus UK logo

Reply from Ingeus UK

Thank you Sharon for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 4 out of 5 stars

Programme review

I was really happy with the programe. The help I received was really beneficial and led to me getting back to work. I think the programme is great for people with metal issue and people who are struggling to get back into work.

26 July 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Ingeus IWorks have been a God send…

Ingeus IWorks have been a God send since job centre referred me to them, the tailored support they have offered me have far surpassed my expectations. So much gratitude goes out to my work coach Jemma Pinto for being such a pillar of inspiration though out my time in Ingeus and even still offering me tips and advice in my current job.Big shout out to this organisation that’s making a big difference in people’s lives. Thank you

14 December 2023
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Carrying coaches ..

I can feel that my work coaches are interested in me and for my best outscome regarding place of work. I had receved they attention and answer my unexpected phone calls and I olso get financial support regarding to get nice outfit for an interview and olso some money for transport to work.

1 August 2024
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Reply from Ingeus UK

Thank you Dominika for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

So Happy!

I was introduced to Ingeus, by my work coach, The service that was provided to me was not expected, I only wish I could of used there service more than what I needed, It is such a complete service that they offer & still the organisation is there for me If I needed anything.

3 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

The are so timely and professional

The are so timely and professional, always willing to assist.

25 June 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 4 out of 5 stars

The health support I received was…

The health support I received was excellent from the health workers. Also my work coach was very informative and supportive.

1 August 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 1 out of 5 stars

Shamelessly Drinking Alcohol at Work

I forgot to mention in my previous review that I on an occasion turned up for a Friday morning appointment only for my adviser to gleefully tell me she was due to have a great day while she drinks the bottle of Wray & Nephew that was sitting on her desk. Not exactly the best impression to be setting as an employment adviser working for a government funded organisation.

3 May 2024
Unprompted review
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Reply from Ingeus UK

Thank you for sharing your feedback with us. We take your comments very seriously and would like to investigate further. Please email us at feedback@ingeus.co.uk so we can gather more information and address your feedback further.

Rated 5 out of 5 stars

Help me look for jobs

Help me look for jobs
Everyone was polite

1 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Been great service

Been great service and really helpful explaining what i need to do if i need help with anything

1 August 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 4 out of 5 stars

I have found the service very helpful

I have found the service very helpful. Monthly chats
with my VRC have been useful. Having someone to
speak to confidentially about my issues and using
suggestions on how to manage my anxiety has really
helped me. I have been able to follow the advice
given and have found the service to be very
supportive.

1 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 4 out of 5 stars

Advice and support with Insomsia

They addressed and answered all health challenges. They where practical and do able.Advice given was honest and realistic. Such as take a warm bath before bed.

9 May 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 5 out of 5 stars

very friendly

12 July 2024
Ingeus UK logo

Reply from Ingeus UK

Thank you Kunle for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 3 out of 5 stars

This is a necessary program

This is a necessary program, pay attention to the professional development of participants, if a person has a higher education and came from another country, help confirm qualifications and work according to their skills and benefit the UK.

25 July 2024
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Reply from Ingeus UK

Thank you for your feedback. We’re glad our service made a positive impact to be shared with others. Best of luck on your journey.

Rated 5 out of 5 stars

Fantastic programme they helped me alot…

Fantastic programme they helped me alot with different issues and to get my confidence back I'm now in employment thanks to ingeus also the staff were really helpful too

2 May 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 5 out of 5 stars

Great team, great support!

I have get great support from team to put me on a right path. I really can’t thank enough especially Anabel and William and whole team. Highly recommend ingeus team whoever want to back their dream work.

10 May 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 1 out of 5 stars

Not professional

I don’t know about other people’s experiences but my one was not great they have not been helpful to sort out systematic mistakes.very unprofessional.

8 April 2024
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Reply from Ingeus UK

Thank you for your feedback. Your comments are important to us. Please contact us at feedback@ingeus.co.uk with full details that we can assist your further.

Rated 5 out of 5 stars

Excellent at helping finding work

They were really good at helping me get back to work, especially given I was almost "unemployable" due to my age and having limited experience. Many thanks.

31 July 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

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