Ingeus UK Reviews 353

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the support and help received, particularly highlighting the positive impact of dedicated advisors who are described as professional, caring, and instrumental in job searching and career development. People appreciate the personalized guidance, workshops, and the overall supportive environment provided by the staff, which many found to be a significant improvement compared to other services. However, some people were dissatisfied with the service, especially concerning claims and contact. Reviewers reported issues with inaccurate assessments, particularly for PIP claims. There were also complaints about poor communication, unreturned calls, and a general lack of follow-through on promises, leading to feelings of frustration and distrust.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise individual advisors for... See more

Service

Clients share ambiguous opinions on service. Many reviewers express frustration, citing issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise agents for being... See more

Claim

People report negative experiences with claim processes. Many reviewers express dissatisfaction, citing... See more

Customer communications

Consumers express significant dissatisfaction with contact experiences. Many reviewers report unexpected and... See more

Based on these reviews

Rated 5 out of 5 stars

I am incredibly grateful to the Re-Start Program for matching me with my job adviser. She is the mentor I always needed. She communicates perfectly and knows how to unlock my best qualities. When... See more

Company replied

Rated 5 out of 5 stars

My experience at Ingeus was extremely positive. The company provides support and help in all areas of job search, from CV improvement, to multiple workshops such as interview preparation and bui... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ingeus by Jobcentre Plus. Ingeus are so unlike the Jobcentre. Ingeus East London staff are so friendly and approachable. They really know their stuff and offer all kinds of inhouse w... See more

Company replied

Rated 5 out of 5 stars

`I want to share my wonderful experience with the Restart Scheme, thanks to my adviser, Fatimah Nagshband, at the Hackney branch.When I started, I was going through an incredibly difficult time in my... See more

Company replied


Company details

  1. Employment Centre
  2. Career and Education Provider
  3. Employment search service
  4. Mental Health Services
  5. Recruitment

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

3.0

Average

TrustScore 3 out of 5

353 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Summary

Poor service, unreliable Staff.

18 July 2024
Ingeus UK logo

Reply from Ingeus UK

Hi Kevin, we’re sorry to hear this. Please contact us at feedback@ingeus.co.uk and we will be happy to assist you.

Rated 1 out of 5 stars

Awful 😣 Unhelpful

Awful 😣 Unhelpful, insincere and actually disrespectful when so many people are out of work and looking for opportunities when the staff at Ingeus are disengaged and cut-off from this reality in London! I would 100% say avoid them at all costs!

15 January 2024
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Reply from Ingeus UK

Thank you for sharing your feedback with us. We take your comments very seriously and would like to investigate further. Please email us at feedback@ingeus.co.uk so we can gather more information and address your feedback further.

Rated 5 out of 5 stars

A good company

Amazing company really supportive will help with CV and getting into work. I highly recommend to anyone looking to get into work and appreciate the support

3 June 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Understanding and very helpful

Felt very relaxed and both ladies gave good advice, spot on!!

5 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 4 out of 5 stars

Was a good environment and helped me…

Was a good environment and helped me gain the confidence and the motivation needed to get back into work.

28 March 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 1 out of 5 stars

Not helpful at all searching for a job

Not helpful at all searching for a job. Just searching in Indeed for about an hour and that was it. I was searching much better on my own from home.

31 January 2024
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Reply from Ingeus UK

Hi, we’re very sorry to hear this. Please contact us at feedback@ingeus.co.uk with more information so that we can look into this for you.

Rated 5 out of 5 stars

Ingeus have great resources

Ingeus have great resources, enabling people
who are in search of job opportunities

14 June 2024
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Reply from Ingeus UK

Thank you Edward for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Top people

They were very friendly and helped me to get back to work with there help brilliant people who I dealt with

9 April 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 5 out of 5 stars

Lorren Kember - The Best

Lorren was brilliant throughout - we really got on well and she was very understanding of me and my situation throughout.
Able Futures really helped me turn it around and I'm very grateful for that.

2 October 2023
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Ingues we’re a great support to me…

Ingues we’re a great support to me getting back to work helped me with travelling costs to appointments and to get to my training for back to work my advisor was really lovey and helped me a lot

5 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Hard working people…

Nice hard working staff that will support you in what ever you chose as a profession

1 January 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 5 out of 5 stars

I feel myself with Ingeus…

I feel myself with Ingeus fabulous,wonderful,excellence,calmness and I very happy.

5 August 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 4 out of 5 stars

Several different therapists but the…

Several different therapists but the final one was fab. Very helpful. Helped me clear my thinking and feel more confident

22 May 2024
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Reply from Ingeus UK

Thank you Mandy for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

eview 5

eview 1: Sympathetic and Empathetic Approach

I have had a wonderful experience with Ingeus, thanks to their incredibly sympathetic and empathetic approach. From the very beginning, the team showed genuine care and understanding of my situation. They listened attentively and provided the support I needed with kindness and respect. Their compassionate approach has made a significant difference in my journey, and I am grateful for their continuous encouragement and assistance. Ingeus truly stands out for its dedication to helping individuals with a personal touch.

Review 2: Regular Follow-Ups and Consistent Support

Ingeus has been outstanding in providing regular follow-ups and consistent support. They kept in touch with me throughout the entire process, ensuring that I felt supported and informed. The regular check-ins were not just a formality but a genuine effort to understand my progress and address any concerns. This level of dedication made me feel valued and motivated. I can’t thank the team enough for their unwavering support and commitment to helping me succeed.

Review 3: Financial Assistance and Supportive Environment

I am incredibly grateful for the financial assistance provided by Ingeus. This support has been a crucial factor in helping me navigate through a challenging period. The team made sure to explain all the available resources and guided me through the application process with patience and clarity. Their assistance went beyond just financial aid; they also created a supportive environment where I felt encouraged to reach my goals. Ingeus has truly been a lifeline, and I highly recommend their services to anyone in need of compassionate and effective support.

2 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you so much for taking the time to share this. We wish you all the best for the future.

Rated 5 out of 5 stars

Great staff

Great staff really care about the people of you are struggling to find work as a disabled individual these guys can help and will help

5 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 4 out of 5 stars

Staff was helpful

Staff was helpful, very nice, I didn’t get what I really wanted, the job a get wasn’t what I expected but it is a job , but the staff was really nice

28 June 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

They have massively helped me I am…

They have massively helped me I am disabled and want to work I know the governments pushing for more hours but I can’t do it, so they helped me get into a job, have been there every step of the way CV building, meetings to help my anxiety before I even looked for work, giving me advice on what should be in place at work to help me etc. Kerry is amazing so is everyone else but the ones I have had I’ve had a few helpers and they have all gone above and beyond to help! It’s more like a supportive friend than a support into work feeling!

5 August 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

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