A young lady called Mary handled my claims account against Amigo. I cannot sing her praises any louder! She was diligent and meticulous in making sure all bases were covered and all funds due were rec... See more
Company replied
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Must be ridiculously easy to get a law degree these days. These people were utterly useless — zero competence, zero communication. Not once did anyone bother to call or email with an update. And ever... See more
Company replied
Zero communication, zero updates. I was told in December I had to wait for the banks response and that could be 12 weeks after I registered a claim , we are now in Feb and they no longer respond to e... See more
Found them very friendly, especially Mary and Katherine. Sorted my crypto scam claim hassle free for me and are continuing to help with tax refund. Thankyou for all your help, would definitely use yo... See more
Company replied
Company details
Written by the company
Our mission, since 2011, is to provide each client with skilled, legal advice in an efficient and timely manner. Our claims professionals are dedicated to working on the legal aspects of your case so that you may focus on your personal success. With over a decade of experience, we have been helping customers navigate their legal challenges, ensuring that every case is handled with accountability and responsiveness. We remain committed to the values we hold: integrity, service, and excellence, consistently delivering top-tier legal support to our clients.
Contact info
Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 0800 047 2902
- financialclaims@ingramtoft.co.uk
- ingramtoft.co.uk
2.6
Poor
52 reviews
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every member of staff I spoke to were…
Every member of staff I spoke to were very pleasant and explained everything I needed to know. You have been fantastic keeping me upto date on everything. Any problems I had you soon sorted things out for me. Thank you so much for everything.
17 June 2024
Unprompted review
Communication with them was good they…
Communication with them was good they kept me upto date on my case
17 June 2024
Unprompted review
Best company they help to refund money…
Best company they help to refund money from Amigo loan and other loans.
14 June 2024
Unprompted review
Top advisers, Amazing company every advisor I spoke…
Amazing company every advisor I spoke to were well informed and knowledgeable, were able to answer all queries I had. Thank you all so much 🙂
12 June 2024
Unprompted review
The most unprofessional experience
They were handling my Amigo loans claim, I use this term loosely as they were asking me for all the info I had from Amigo and charging me for that.
Invoiced me 2.5 weeks before I received my money and pestered me for payment on something I hadn't received.
Overcharged me due to invoicing before the final amount was settled.
They do not respond to emails. The only response I had off of them was when I requested to part ways with them a couple of years ago with this claim.
I got a simple calm down email.
Absolutely terrible company. Avoid at all coats. They only take cases you can easily handle yourself and then get you to do all the legwork for them.
12 June 2024
Unprompted review
I enquired myself through amigo and was…
I enquired myself through amigo and was getting all the information myself then all of a sudden they were involved and took over my case I didn’t request it they took it over and I have to pay them £1600 (2 payments of over £800) and I get
£2400 odd to me that’s a lot more than 25% am due them. They have been helpful but it seems an awful lot of money to pay them for a claim.
31 May 2024
Unprompted review
Reply from Ingramtoft
Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration you have experienced.
It's important to us that our clients feel fully informed and satisfied with our services. The fee we charge is typically a percentage of the amount recovered, but we understand that the specifics of your case might have made this less clear. We aim to provide transparency and support throughout the process, ensuring you understand the costs involved.
If you believe there has been a misunderstanding or if you have any further questions regarding the fees, please contact our customer service team directly. We are here to help clarify any issues and ensure you feel comfortable and valued as our client.
Again, thank you for your feedback, and we are committed to improving our services based on your experience.
Really helpful and chased up my claim…
Really helpful and chased up my claim daily until I received my payment. Would highly recommend to anyone in need of help. Thank you Ingram Toft for all your help
21 May 2024
Unprompted review
Reply from Ingramtoft
Thank you so much for your kind words and positive review! We're delighted to hear that you found our services helpful and that we could assist you with your claim efficiently. At Ingram Toft, we strive to provide top-notch service and support to all our clients, and your feedback reaffirms the hard work we put into each case.
It was our pleasure to help you, and we truly appreciate your recommendation. Should you need any further assistance in the future, please don't hesitate to reach out.
Thank you Mary! Thank Ingram Toft!
A young lady called Mary handled my claims account against Amigo. I cannot sing her praises any louder! She was diligent and meticulous in making sure all bases were covered and all funds due were recovered. She kept me fully informed all along the way and even when not much were happening, she still kept me informed of such. Her communication was exemplary! I cannot recommend Ingram Toft any higher to anyone else who may need their services. Totally happy with their service and customer service is beyond what you expect it to be!
21 May 2024
Unprompted review
Reply from Ingramtoft
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Mary and our team at Ingram Toft. Mary prides herself on being diligent and meticulous, ensuring that every detail is taken care of for our clients. It's wonderful to know that her exemplary communication and dedication made a significant impact on your claims process. Your kind words and recommendation mean a lot to us. We're committed to maintaining this high standard of service for all our clients. Thank you again for your feedback and for choosing Ingram Toft!
They supposedly dealt with a couple of…
They supposedly dealt with a couple of company’s for me I paid them for it but months later I questioned the work they did for me with the osbudman and they corrected all the terrible work they supposedly did ( they did zero in fact ) thankfully the osbudman made sure I got back what I was owed from the companies, Stay clear if you can I don’t recommend
30 November 2023
Unprompted review
Reply from Ingramtoft
Thank you for sharing your feedback. We're deeply sorry to hear about your experience and understand how frustrating it must have been for you. We take such concerns seriously and are committed to addressing them.
It's disheartening to learn that the service you received did not meet your expectations and that you felt we did not fulfill our obligations. We strive to ensure all our clients receive the highest level of service and support. Clearly, in this instance, we fell short.
To better understand the specifics of your case and ensure this does not happen again, we would appreciate the opportunity to discuss this matter further. Please reach out to our customer service team at info@ingramtoft.co.uk so we can investigate and resolve any outstanding issues.
We are grateful to the Ombudsman for stepping in and ensuring that you were refunded appropriately. We aim to learn from this situation to improve our services and prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience and appreciate your feedback, which helps us improve our services.
Great service
Great service. Great customer service, was very helpful with my claim with Amigo. Would definitely recommend.
Nothing was to much trouble.
15 May 2024
Unprompted review
Reply from Ingramtoft
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our customer service team and that they were able to assist you effectively with your claim with Amigo. Your recommendation means a lot to us, and we are delighted to know that we could make the process smooth and hassle-free for you.
We strive to ensure that nothing is too much trouble when it comes to helping our customers, and your feedback reassures us that we are on the right track. If you ever need assistance in the future, please don't hesitate to reach out.
Thank you again for your kind words!
Highly recommend
recently had the pleasure of using IngramToft and I have been impressed with their professionalism and efficiency.
From the initial consultation to the successful resolution of my claim, their team demonstrated exceptional knowledge and expertise
I highly recommend IngramToft for their service and dedication to client satisfaction
15 May 2024
Unprompted review
Reply from Ingramtoft
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with IngramToft. Our team is committed to providing professional and efficient service, and it's rewarding to know that we met your expectations from the initial consultation to the successful resolution of your claim. Your recommendation means a lot to us, and we are grateful for your trust and support. If you ever need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing IngramToft!
Signed up for help with Amigo claim
Signed up for help with Amigo claim. They didn't do anything on my behalf. Repeatedly asked for proof they had claimed on my behalf but they cant provide it (because they didn't). I ended up claiming myself through the portal however now they want payment. Still fighting against their invoice but they are trying to charge me £500 now plus 25% which makes no sense. Horrendous company and all the workers seem to be american so doubt they have a UK office. Scam artists in legal clothing.
15 May 2024
Unprompted review
Reply from Ingramtoft
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced. We strive to offer the best service possible and deeply regret that we have not met your expectations in this instance.
We take claims of this nature very seriously and are committed to resolving your concerns. Please allow us to address the key points you've raised:
Lack of Action on Your Claim: We apologize if you feel that we did not take the necessary actions on your behalf. Our team is dedicated to assisting clients with their claims, and we regret that this was not reflected in your experience. We will review your case thoroughly to understand where the breakdown occurred.
Request for Proof: Transparency is a core value for us. If you have not received adequate proof of our actions, we will ensure that a detailed report of our activities is provided to you promptly.
Payment Discrepancies: We understand your concern regarding the invoicing. Our billing process is designed to be clear and fair, and we apologize if this has not been the case. We will have our billing team review your account to clarify and rectify any discrepancies.
Staff Location: While we do have a global team, including support from our offices in the US, we assure you that we have dedicated UK based staff familiar with UK regulations and claims processes.
We would like to invite you to discuss this matter further with our customer service manager to ensure we resolve this to your satisfaction. Please contact us at at your earliest convenience.
So far, they've done nothing.
So far, they've left me to do all the leg work regarding a claim against Amigo Loans.
Now they're straining at the leash asking if I've had an offer yet. Obviously anxious to get their 25% they've done nothing to earn. They gave me a phone number to call Amigo, saying I'll get my final offer.
Obviously they've never called it because it just a message saying customers will be notified by email when their claim is settled.
My advice? Find someone else to act for you
8 April 2024
Unprompted review
Reply from Ingramtoft
Thank you for sharing your feedback regarding your experience with our services. We sincerely apologize for any inconvenience you have encountered.
We understand your frustration with the handling of your claim against Amigo Loans. It is our goal to assist our clients efficiently and effectively throughout the process. We are committed to improving our communication and ensuring our clients receive the support they need.
We take your feedback seriously and will review our procedures to ensure such issues are addressed. If you would like to discuss this matter further or if there is anything we can do to assist you at this point, please do not hesitate to contact our customer service team directly.
Your satisfaction is important to us, and we are dedicated to making things right.
Best regards
I would not even give them a 1 star but…
I did not even know I was using this company I tried to explain to them of this but they seemed to just ignore, they came across rude and sent me a bill I was unaware of.
2 April 2024
Unprompted review
Reply from Ingramtoft
Thank you for bringing this matter to our attention. We are genuinely sorry to hear about your experience and apologize for any frustration or confusion you may have encountered.
It is important to us that our customers have a clear and positive experience with our services. We would like to investigate this situation further to understand how this misunderstanding occurred and to resolve any issues related to the bill you received.
Please provide us with your account details or any relevant information so that we can look into this matter promptly. Our goal is to ensure that all our interactions are courteous and helpful, and we regret that this was not your experience.
Thank you for your patience and for allowing us the opportunity to make this right.
Scam. Just avoid
Didn’t even ask this company for any help. So god knows how they got my details. Sent me one email with false information and then sent me a bill totalling £300 plus more then my final claim outcome. Without doubt a scam. Avoid at all costs and seek help from citizens advice if they start harassing you. Can’t even contact them. Probably some spotty little hacker in his mommy’s basement trying to scam people
28 February 2024
Unprompted review
Went well, until 5yrs later...
Used Ingram Toft in 2018 to reclaim compensation from 3x companies, 2x paid out (which I then paid invoice immediately) one failed to pay out due to administration action. This was a fairly slow but still successful affair.
I have now received a very threatening email, demanding money for the unpaid claim, with threats of debt collection. Even though clause 4 of their T&Cs state; 'If no financial benefit is received you pay us nothing. Financial benefit includes any compensation in
form of cash, loan/credit reduction or other forms of redress.'
Very unprofessional and somewhat fraudulent in my opinion, I would not reccomend anyone use this company!
18 August 2023
Unprompted review
Had my case 3 years to be told to late…
Had my case 3 years to be told to late gone administrator what joke never use them again
20 July 2023
Unprompted review
Exceptional Service from Ingram Toft
I am writing this review to express my utmost satisfaction with the services provided by Ingram Toft. I recently found myself in a predicament where I was mis-sold a loan, and I was unsure of how to proceed. After a friend recommended Ingram Toft, I decided to reach out to them, and I am incredibly glad I did.
From the moment I first contacted Ingram Toft, I was met with professionalism and empathy. Their team took the time to understand my situation thoroughly, explaining the process of claiming for a mis-sold loan in a way that was easy to understand. They were transparent about the potential outcomes and the steps we would need to take.
If you find yourself in a similar situation, do not hesitate to reach out to them. Their team will guide you through the process with professionalism, expertise, and genuine care. I am incredibly grateful for their help and will undoubtedly turn to them for any future needs.
4 July 2023
Unprompted review
Not amused!
Having used this company back in 2020 to receive ppi back from loans, got the compensation in 2021 which was a minimal amount, paid my fees and now 2 years later receive an email stating that I owe them even more money, which is 5 times more that the pittance that i received. but when i phone them no one answers the phone< awesome work.....
28 June 2023
Unprompted review
Harrassment
Absolutely disgraceful company. I used the services in 2018 for PPI claims. I paid my invoices when I won my claims and I am now being harrassed via email threatening me with debt collectors 5 years on stating I haven't paid.... What an absolute joke you are. Sort yourselves out. All your numbers on your website are not in use. Get a grip. I am NOT PAYING you again.
21 June 2023
Unprompted review
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