Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
A very important service which we use and are extremely satisfied and grateful for. Your FM, David Bonnes is a credit to your company. He is friendly, efficient and reliable. He always arrives with... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 121 best companies in Business-to-Business service
- #5 of 43 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #4 of 47 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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10/10 Service
Carl is always very polite, friendly, and approachable
Carl always checks in making sure all of us as a whole are okay.
Carl always makes sure everything is fine before leaving.
Carl is an asset to the company. Carl always has our 5* review.
13 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're glad to hear that our team member is polite, friendly, and ensures everything is satisfactory. We value your feedback!
initial Washroom Hygiene
Excellent service as ever
Excellent service as ever from Carl, a credit to the company
13 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're so glad to hear you received excellent service.
initial Washroom Hygiene
Craig is a very friendly and helpful…
Craig is a very friendly and helpful gentleman nothing is ever to much trouble. a credit to your company
13 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We are happy to hear that you found our employee to be so helpful and friendly.
Initial Washroom Hygiene
Michael is very friendly and helpful in…
Michael is very friendly and helpful in the morning and speaks to our regular customers and share a laugh
13 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our team member's friendliness and helpfulness made your mornings better. We appreciate you taking the time to share your positive experience with us.
Initial Washroom Hygiene
Brilliant service, really friendly & professional
Michael is ALWAYS so friendly, incredibly knowledgeable about the services on offer and flexible with us! We would be lost without the great service he always offers us! And always with a smile!
Thank you Michael, our staff love you, you really make our day!!
13 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the service provided has been so helpful and that our team member's knowledge and flexibility are appreciated. It's great to know we make your day better! Thank you for your positive feedback.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We are so glad you enjoyed your experience with us. Thank you for your positive feedback and for sharing it with us.
Initial Washroom Hygiene
Super service from our regular initial…
Super service from our regular initial guy Craig. Been servicing us for many years now and we could not be happier
Thanks for everything craig
13 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you've consistently received super service for many years! We appreciate your kind words and are so glad you're happy with our service. Thanks for your positive feedback!
Initial Washroom Hygiene
Craig is an excellent representative of…
Craig is an excellent representative of your company . nothing is to much trouble to him and he is thoroughly professional in his job.
13 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that our representative is consistently professional and helpful.
Initial Washroom Hygiene
Colin is super friendly and always…
Colin is super friendly and always greets us with a smile. He is quick and efficient at his job and leaves the bin smelling fresh.
13 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're happy to hear that you find our service quick, efficient, and friendly, and that you appreciate the fresh scent.
Initial Washroom Hygiene
Professional
Professional, reliable service with consistently high hygiene standards. Very happy with Initial washroom Hygiene.”
9 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you are consistently satisfied with our reliable service and hygiene standards.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
Thank you for leaving a review. We appreciate your housekeeping feedback and will share it with our team.
Initial Washroom Hygiene
Thank you to local agent John
Thank you to local agent John. A great service. 5 stars.
9 February 2026
Reply from Initial Washroom Hygiene UK
We are happy to hear that you had a great experience with our local agent. Thank you for your positive feedback and the 5-star rating!
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're happy to hear that you found our service punctual, friendly, and helpful. Thank you for your positive feedback; we appreciate it.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your feedback. We're glad you found our team helpful and punctual for your appointment.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're happy to hear that you are having a good experience; we appreciate your positive feedback very much.
Initial Washroom Hygiene
Reliable and friendly
Willie is reliable, friendly, professional and accommodating.
Goes above and beyond e.g. extra visit before holidays to ensure nappy bins were emptied.
9 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that you found our services reliable and accommodating. It's great to know the extra effort was helpful. Thank you!
Initial Washroom Hygiene
10/10 Service!!
Colin shows up each week with a friendly, professional approach. Always giving the best service, 10/10!!
9 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you find the service to be friendly and professional. Thanks for the 10/10 rating!
Initial Washroom Hygiene
Service with a smile and respect that’s…
Service with a smile and respect that’s what Craig gives every time he attends Moorfoot
9 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you consistently receive such positive and respectful service. Thank you for taking the time to share your experience with us!
Initial Washroom Hygiene
Colin Honeyman always very chatty
Colin Honeyman always comes in with a smile and very friendly. Always gives bins a wipe down and puts them right back where they were. Always happy to have a quick chat and make sure everything is fine
9 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience. It's great to know that the service was friendly and efficient, and that our team member was so attentive to your needs. Thank you for your valuable feedback!
Initial Washroom Hygiene
Professional and reliable
9 February 2026
Reply from Initial Washroom Hygiene UK
Thank you for taking the time to leave a review. We appreciate your feedback and we're happy to hear you are satisfied with our service.
Initial Washroom Hygiene
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