Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 117 best companies in Business-to-Business service
- #1 of 1 best companies in Hygiene Station
- #4 of 39 best companies in Waste Collection Service
- #3 of 46 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Are usual person is very good as was…
Are usual person is very good as was the person who covered him while he was off for a period
Sometimes we don't get uplifts when holidays are taken which course us problems
20 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate your feedback regarding our team members and the challenges you've faced with uplifts during holidays. We are reviewing our processes to prevent future inconveniences.
Great service!
It's always a pleasant experience when Carl (Yarranton) comes and empty's our bins, he's a very friendly guy and gets the job done quickly and efficiently. Trustworthy to be let in and do what he needs to without supervision and always provides a professional approach :)
20 August 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your pleasant experience. It's wonderful to know that our team member is friendly, efficient, and professional, and that you trust them to get the job done. Your positive feedback is greatly appreciated!
As always excellent service and always…
As always excellent service and always very friendly.
20 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad you consistently receive excellent and friendly service from us.
Job well done by Colin
Job well done by Colin, always professional & helpful, Colin always comes In early to cause less disruption to the school working day. Comes in and just gets on with it, no need to show him around.
20 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. It's wonderful to hear that our team member is consistently professional, helpful, and efficient, causing minimal disruption. Thank you for your kind words!
Colin is a cheeky chap and always makes…
Colin is a cheeky chap and always makes us amile. Service is great
13 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member always brings a smile and that the service is great.
Really reliable service
Colin is very reliable he empties our nappy bin every week at room to play in Bulwell genuinely a nice man
19 August 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback about our team member's reliability and pleasant demeanor. Thank you for sharing your experience!
The service provided is reliable and professional
The service provided is reliable, professional, and of high quality. The staff is always friendly and cordial. Thank you for your hard work.
17 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear you find our service reliable, professional, and high-quality. It's great to know our staff is always friendly and cordial. Thank you for your kind words!
Lorraine who came and covered for…
Lorraine who came and covered for Hockley Day Centre today 19.8.26, came with a smile, is always friendly and gets the job done to the highest standard. I have known Lorraine for 5 years in a working capacity, Lorraine always has the friendliest approach, is very efficient and is a pleasure to work with.
19 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're delighted to hear that our service consistently meets your expectations and that you find our team member to be so friendly and efficient.
Colin is always chatty and friendly…
Colin is always chatty and friendly when he visits. Always a pleasure! Good service :)
18 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is always friendly and provides good service.
Positive review for Initial washroom…
We have been using Initial washroom hygiene ltd for several years.
Colin is our regular attendant. Over that period of time Colin is always polite, friendly, respectful and professional.
He leaves our washroom sanitary bin clean, smelling nice and ready for the next user.
Many thanks to both Colin and Initial for looking after us!
18 August 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience with our service. It is wonderful to know that our team member consistently provides polite, friendly, respectful, and professional service. We appreciate you acknowledging our efforts in maintaining a clean and pleasant washroom environment for you. Thank you for your kind words!
Very polite and friendly.
17 August 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you found our team to be polite and friendly. Your kind words mean a lot to us!
mindful & respectful
during collection craig is very mindful and respectful of our patients . but alwasy has enough time for a quick hello with the staff . he is also quick and neat at his job . we are very happy with his service
17 August 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience. It's wonderful to know that our team member is both mindful and efficient, and we appreciate you recognizing their friendly demeanor.
Carl is very polite and on time every…
Carl is very polite and on time every fortnight,
18 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear that our team member is polite and always on time.
Carl was fantastic
Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
17 August 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team member provided such efficient and friendly service, and was able to assist with the air fresheners. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so happy to hear that our team member provided you with such amazing and professional service.
The attendant was really respectful and…
The attendant was really respectful and professional. He came in, introduced himself well and stated his purpose. After his work he let us know he was done. He communicated well with us in all. He does his job well on the whole.
17 August 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our attendant! It's wonderful to know that their professionalism and clear communication made a difference. We truly appreciate you sharing your feedback.
Reply from Initial Washroom Hygiene UK
We're so happy to hear that our service consistently meets your expectations. We truly appreciate your kind words and positive feedback!
Reply from Initial Washroom Hygiene UK
We're so pleased to hear that you found our team reliable, helpful, and friendly. Thank you for taking the time to share your positive experience with us; we truly appreciate it.
Friendly service with a smile every…
Friendly service with a smile every time thank you
17 August 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you always receive friendly service with a smile. Thank you for your kind words; we truly appreciate your positive feedback.
Really helpful and polite
Really helpful and polite. Never had any issues or any missed visits. Thanks!!
13 August 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear about your positive experience with us and that we've met your expectations. Thank you for your kind words!
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