Michel visits twice per week. He undertakes his work quietly, efficiently & without intrusion. Michael is always obliging & happy to assist in any way he can. Michael is always cheery, with a posit... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 119 best companies in Business-to-Business service
- #4 of 42 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #3 of 46 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Colin who comes and takes care of our…
Colin who comes and takes care of our nappy and sanity is a great guy, he's polite and well mannered and we have a great laugh together, he one of a kind who is always happy.
2 July 2026
Great washroom services
Great service! Always reliable, hygienic, and well-maintained, Excellent service!
2 July 2026
Great experience
Great experience. Chris is always chearful and polite and the service is excellent
2 July 2026
Karl has always been very professional
Karl has always been very professional, and polite when I have seen him, always has 5 minutes to ask how I am, which means a lot as I sole work during the night .
Asset to your company
2 July 2026
A Credit to Initial
Carl consistently provides an excellent service. He is always professional, friendly, and approachable, making every visit a positive experience. He is reliable, efficient, and clearly takes pride in his work, ensuring everything is completed to a high standard.
Nothing ever seems to be too much trouble for him, and he is always willing to go the extra mile to help. His attention to detail, positive attitude, and commitment to providing great customer service really stand out. It's refreshing to deal with someone who is both knowledgeable and genuinely cares about doing a great job. I would highly recommend Carl and truly appreciate the excellent service he provides.
2 July 2026
Simon gives service with a smile.
Simon was quick, efficient, and very friendly. He gave us great customer service, with a warm smile.
2 July 2026
The gentleman who attends is very…
The gentleman who attends is very polite, friendly and knows the building well which helps to complete his job with efficiency. A good asset for the company.
2 July 2026
Very friendly and efficient!
2 July 2026
Colin always comes in and helps with…
Colin always comes in and helps with any enquiries, he goes out of his way to deliver the best customer service. if we need anything before he is due he will offer a solution. really happy with the service colin and initial offer us
2 July 2026
consistent standards each collection…
consistent standards each collection with the best professionalism from our service driver,Colin.
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Initial Washroom Hygiene UK
We're so happy to hear you consistently have a great experience with us! We appreciate you taking the time to leave us this positive feedback.
Service is highly recommended
Service is highly recommended, Our regular serviceman Carl comes fortnightly, very early in the morning, while we are on a night shift, he is reliable and always courteous given the time of day. As a large store cleanliness is extremely important so having a reliable service is essential.
30 June 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate your kind words! It's wonderful to hear that the service provided is highly recommended and that the regular visits are reliable and courteous, especially given the early morning schedule. We understand how crucial cleanliness is for a large store, and we're glad to know our service is essential to you.
Carl yarranton review
Carl Yarranton who changes our spar mat is always extremely polite, friendly with a positive and professional manner who is always on time and delivers great service
29 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're so glad to hear that our team member is polite, friendly, professional, and always on time, delivering great service.
Ever since we've had Nick coming in
Ever since we've had Nick coming in, things have been great! He's always happy and friendly, always up for a chat and will make sure everything is up to our standards before he leaves. 10/10
29 June 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you've had such a positive experience with our service! It's wonderful to know that our team member's friendly demeanor and dedication to high standards are appreciated.
Reply from Initial Washroom Hygiene UK
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our staff and service.
Always a friendly welcome and smile…
Always a friendly welcome and smile along with providing a very efficient and professional service.
29 June 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that you always receive a friendly welcome and smile, along with efficient and professional service. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're delighted to hear that our team is friendly.
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