I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
Company replied
Raymond always gives a fantastic service and goes above and beyond the call of duty to help us. He notices issues with initial products and either fixes or replaces them before it becomes a major issu... See more
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Kevin is always friendly and approachable when he visits us and if we have questions regarding the products. He speaks and says hello to all staff and is polite to our customers if they are present wh... See more
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Company details
- Hygiene Services
- also in
- Business-to-Business service
- Hygiene Station
- Waste Collection Service
- Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Colin (Derby Road Health Centre)
Colin is so good at his job that we wouldn’t ask for anyone better. He always has a smile on his face, and it’s always lovely to see him, even though it’s only for such a short time. He’s always friendly, professional and a pleasure to deal with.
28 September 2026
Colin ( our regular washroom guy) is…
Colin ( our regular washroom guy) is always friendly and polite, never hinders the staff on duty and does his job fast but thoroughly
28 September 2026
Very happy in his work
Colin is a very positive and enthusiastic who approaches his work with professionalism and always has a smile on his face.
30 September 2026
Unprompted review
Colin is great and very polite when…
Colin is great and very polite when coming to our unit
23 September 2026
I can’t recommend Carl enough
I can’t recommend Carl enough, always prompt, gets the job done and always a smiling face! No job is too much for him and it’s great to see him every week!
23 September 2026
Unprompted review
Reliable scheduled servicing
Reliable scheduled servicing, friendly and pleasant discourse from our regular service agent.
28 September 2026
Thank you for your dedication
Carl consistently maintains excellent attention to detail, ensuring facilities are regularly inspected and fully stocked.
He is reliable, punctual, and takes pride in his work.
His courteous and professional attitude contributes positively to the customer experience and he interacts respectfully with all visitors and staff.
Carl follows health and safety procedures effectively and shows initiative in identifying and addressing issues before they become problems. His commitment to cleanliness, dependability, and customer service makes him a valuable member of the team.
23 September 2026
Very professional and approachable…
Very professional and approachable gentleman. Friendly, helpful, and provided excellent service. A great first impression of Initial Washroom Hygiene UK.
28 September 2026
Colin is the happiest man I have ever…
Colin is the happiest man I have ever met. He has great customer service skills and has a genuine passion for his role 🙂
28 September 2026
Really happy with the service I…
Really happy with the service I received off Carl, always on time and he is a very polite and happy person
18 September 2026
Carl provides wonderful service with a…
Carl provides wonderful service with a smile first thing in the morning
28 September 2026
Colin delivers a great service and i…
Colin delivers a great service and i would highly recommend
28 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Colin always comes to Chilwell SD with…
Colin always comes to Chilwell SD with a massive smile on his face. He always succeeds to brighten my day. 5 stars ALL DAY LONG 👏👏👏👏
15 September 2026
Reply from Initial Washroom Hygiene UK
Elly,
We're so happy to hear that our team member consistently brings such a positive and uplifting presence! It's wonderful to know that their friendly demeanor brightens your day. We appreciate you sharing your kind words!
Initial Washroom Hygiene UK
Great service from Bill as always!
23 September 2026
Reply from Initial Washroom Hygiene UK
Dulux,
We're so pleased to hear about your positive experience and that you consistently receive great service from our team. Thank you for taking the time to share your feedback with us; we truly appreciate it.
Initial Washroom Hygiene UK
Quick and efficient service
14 September 2026
Reply from Initial Washroom Hygiene UK
Our Lady of the Assumption,
We are so pleased to hear that our service was quick and efficient for you. We truly appreciate your kind words.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
McDonald’s Restaurant,
We appreciate your kind words! We're so glad to hear that our service is consistently on time, reliable, and polite, and that you've never encountered any issues.
Initial Washroom Hygiene UK
Thankyou Colin
Thankyou Colin, always works hard!
The hemlock stone!
24 September 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Kaylie,
We are so glad to hear such positive feedback! We truly appreciate you taking the time to share your experience with us.
Initial Washroom Hygiene UK
William is highly recommended!!
William is brilliant, very helpful, always ensuring we have the products that we need in our reception. Very friendly, professional person. Would highly recommend William.
1 April 2026
Reply from Initial Washroom Hygiene UK
Predtige Bodyshop repairs,
We're so pleased to hear such wonderful feedback! It's fantastic to know that our team member is very helpful, friendly, and professional. Thank you for sharing your kind words.
Initial Washroom Hygiene UK
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