I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's always so good. Absolute professionals and always so pleasant. They've got a rough job sometimes but always carried with so much grace and patience. Especially when it's 7am, I haven't had a coff... See more
Company replied
Raymond always gives a fantastic service and goes above and beyond the call of duty to help us. He notices issues with initial products and either fixes or replaces them before it becomes a major issu... See more
Company replied
Company details
- Hygiene Services
- also in
- Business-to-Business service
- Hygiene Station
- Waste Collection Service
- Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Fantastic company & nothings ever to…
Fantastic company & nothings ever to much bother!!
10 July 2026
Great service as always .
9 November 2026
Peter comes in every week and services…
Peter comes in every week and services our nappy bin , hes very mindful about his surroundings when we have classes on he’s very polite .
11 November 2026
Great service as usual
Great service as usual
Always happy and cheerful
Darren Ions gives 100% everytime
12 November 2026
The Staff are very friendly and work
The Staff are very friendly and work
Quickly and efficiently to minimise any disruption to the building and staff working at that time.
Thank you!
5 November 2026
Craig who comes to us is very reliable…
Craig who comes to us is very reliable and nothing is too much bother for him.
5 November 2026
Good worker :)
5 November 2026
Carl Yarranton was amazing hes always…
Carl Yarranton was amazing hes always uplifting the mood and so respectful does his job with no complaints and efficiently
5 November 2026
Great service
Great service , Carl is a credit to the company effiecient and communicates well 😃
6 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Initial Washroom Hygiene UK
Cadland,
We're so happy to hear that our team member provided such quick and excellent service. We appreciate you taking the time to share your positive experience with us.
Initial Washroom Hygiene UK
Excellent communication
Excellent communication, and the ability of the employee to be flexible re timings of visit
5 November 2026
Reply from Initial Washroom Hygiene UK
J Jordison,
We appreciate you taking the time to share your positive feedback. We are so pleased to hear that our team member provided excellent communication and was able to accommodate your schedule with flexible visit timings.
Initial Washroom Hygiene UK
Rory is brilliant
Rory is brilliant! He always goes above and beyond and his little chats make the day go quicker. An amazing asset to the company.
5 November 2026
Reply from Initial Washroom Hygiene UK
Anytime Fitness Ruislip,
We appreciate you sharing your positive feedback! We are so glad to hear that our team member consistently goes above and beyond to provide excellent service and brightens your day. Thank you for taking the time to share your kind words.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Srcl stericycle telford,
We appreciate you sharing your positive feedback! We are so glad to hear that our team member is consistently polite, friendly, and professional during visits to your site.
Initial Washroom Hygiene UK
STAFF REVIEW
The service we receive from your Staff Member is always excellent and very efficient. Always polite and very professional and great customer service.
Thank you
9 October 2026
Reply from Initial Washroom Hygiene UK
ABERHILL PRIMAARY SCHOOL,
We are delighted to hear that you consistently receive such efficient and professional service from our team member. It is wonderful to know that their polite manner and great customer care make a positive impact. Thank you for taking the time to share your feedback.
Initial Washroom Hygiene UK
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