inkaarthouse.com Reviews 

331
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the prints, frames, and overall art pieces, often noting they look even better in person and are well-packaged. Many people highlight the exceptional customer service, describing it as extraordinary, helpful, quick to resolve issues, and professional. Reviewers are also very satisfied with the ordering process, finding it easy, quick, and seamless, with many expressing their intention to purchase again. However, some customers also noted issues with delivery, including items arriving damaged, incorrect, or missing, and experiencing significantly longer shipping times than advertised. A few other people also felt that communication regarding order status was lacking or consisted of templated replies, leading to dissatisfaction with the overall delivery experience.

What people talk about most

Product

Consumers find product to be positive, with many praising the high quality of prints and frames, often... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the supreme quality of the... See more

Customer service

People report positive experiences with customer service, often describing it as extraordinary, superb, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report positive experiences,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many experiencing significant delays, sometimes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a bit worried at first, not receiving any news of my expansive delivery. I took contact with the support service, they answered me a few days later and just receveid the order today, a month late... See more

Rated 5 out of 5 stars

The prints are of supreme quality and were received via post in perfect condition. After a misunderstanding about the size of the image (I didn't realise the image came with a white border) I conta... See more

Rated 5 out of 5 stars

I love the art pieces and the quality of prints and frames. We had one instance where a frame was received and the hanging hook was off centre but customer service were lovely and so helpful/quick to... See more

Rated 5 out of 5 stars

We ordered some prints recently from Inka Arthouse.. unfortunately, one of the ones delivered was incorrect. This can be a critical moment between customer and supplier - and in this instance Inka sho... See more


4.2

Great

TrustScore 4 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(331)

246 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful communication and great product

Wonderful communication with getting a print and it's a good price for the product! On top of that, another print was accidentally sent in and the experience of getting the original one I paid for sent was just amazing and the customer service representative, Adam was very kind and communicative :))
Overall, a wonderful experience and I would recommend! :)

23 December 2025
Unprompted review
Rated 1 out of 5 stars

I gave it a star because I couldn’t…

I gave it a star because I couldn’t gave 0. Terribly disappointed I just think this is scammy “ business ” more than 100 dollars spent and after more than 10 days delayed they don’t wanna cancel and refund. And the package is not even in the way still. DONT BUY FROM HERE.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Good communication and beautiful artwork

I placed an order at the end of November and had to wait a little while for the delivery.

The communication was very smooth. Every time I sent an email, I received a quick response.

I placed my order from Belgium, but the prints were shipped from the United Kingdom, which meant I had to pay taxes and customs duties.

I raised this issue, and they fully covered these costs. They also offered extra prints and a partial refund.

Eventually, our artwork arrived, and it is absolutely beautiful. The quality is truly excellent.

I greatly appreciate the clear and correct communication and the effort they made to ensure everything was resolved properly.

The fact that they covered the additional costs themselves is a very kind gesture and must have been quite an expense for them as well.

A company with its heart in the right place!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience !
They came back to me very quickly when I emailed them about my issue and they changed the shipping address for me without any added fees.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great prints, proactive support

I had an issue with my order and the team went above and beyond to adjust my order and make the delivery happen in short time so I could enjoy and quickly decorate my new apartment in the Dolomites.
Walls look stunning
Thank you, I would highly recommend this company

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Just Wow

The quality of the prints are phenomenal extremely high quality. Amazing friendly staff. 5 star all the way

17 December 2025
Unprompted review
Rated 1 out of 5 stars

SPENT 95€

SPENT 95€, WAIT 16 DAYS AND STILL NOT SHIPPED, CUSTMOER SERVICE ANSWER 1 EVERY 2 EMAILS IN A GENERAL WAY WITHOUT SAYING ANYTHING AND NOT TELLING YOU TIMINGS.
YOU CANT'T WRITE 2-6 SHIPPING DAYS AND THEN TELL EVERYONE YOU HAVE A HARD PERIOD AND MAKE IT IN 30 DAYS.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service & Stunning Artwork

I wanted to leave a review to say how truly blown away I am by the level of customer service I have received from Inka Arthouse.
I had an issue with an order before Christmas which the owner Jarrah took ownership of and resolved quickly and efficiently.
Honestly, I have never experienced customer service like this!
The framed picture when it arrived was such high quality for a phenomenal price and my daughter was thrilled with her Christmas gift.
We were away over the last ten days however when we got home had emails from Jarrah checking in to make sure we were happy with everything, he has gone above and beyond.
The quality of the artwork received and the level of customer service means we will absolutely use Inka Arthouse again and would highly recommend them.
Thank you so much for a lovely start to the New Year!

27 November 2025
Unprompted review
Rated 3 out of 5 stars

The art took 9 weeks to arrive to…

The art took 9 weeks to arrive to Vancouver, Canada. For the price (approx $150 per print with frame), these quality feels low. Like others have mentioned, the glass is very cheap so has a horrible reflection which means you can barely see the image itself. If you are going to order from them, make sure to purchase the more expensive glass. The only upside was nice customer service and they do have a nice selection of prints. They need to improve delivery and quality of materials though.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently had dealings with Melbourne…

I recently had dealings with Melbourne branch of Inka Arthouse regarding a scam on my bank account that had used this business's credentials.
After making contact i was surprised at how helpfull the staff were, it was a pleasure the way the staff assisted my endeavour to sort out my problem.
Friendly and helpfull would be an understatement in regard to the assistance given.

Daniel O'Leary

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend just for the customer…

Highly recommend just for the customer service. Made an order in bed during probably a flu delirious moment. Realised straight away my mistake and I couldn’t believe that I got a quick response and they rectified my order straight away with the refund. Haven’t got my prints as yet but looking forward to reviewing them too.

2 December 2025
Unprompted review
Rated 2 out of 5 stars

It is Perspex

It is Perspex, not glass. Packaging was left at bottom of stairs on the street, appalling delivery. Returns are at cost of customer. Not worth the price

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant range of prints to choose…

Brilliant range of prints to choose from. I ordered a smaller print and loved it so much I wanted a bigger one. I spoke with the team, specifically a lovely member of staff called Sandy and they were so helpful and quick in their response to my emails to organise a return. Excellent customer service. Will definitely be buying from this site again.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 6 prints

I ordered 6 prints. I needed to exchange one of them and customer service was very helpful. They got the replacement out to me in under a week.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased two pieces of art…

I recently purchased two pieces of art from Inca Art House, and I’ve been absolutely amazed by both the customer service and the quality of the prints. They look even more beautiful in person than they do online. The craftsmanship and detail are outstanding, and the pieces have become a stunning addition to my home.

I would highly recommend Inca Art House to anyone looking for unique, high-quality artwork and a smooth, enjoyable purchasing experience.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you to the team at Inka Arthouse.

We purchased the A0 size The Swimmers in Ocean Print, framed and it looks incredible in our home.

Quick and very easy process. Fast delivery.

Highly recommended.

Abbie

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I love my print

I love my print. Woman Diving (into a cup of coffee) . The colour is exactly as per the website and it looks beautiful framed. I live in New Zealand and delivery was really quick arriving beautifully packaged. I would definitely buy again from Inka Art House

18 November 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look