This is my second order and never been disappointed. the night shred does really help me. when I wake up in the morning I don’t feel bloated and my days supplements curbs my appetite and gives me ener... See more
Company replied
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Review summary
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I am super excited about these products. I have been an influencer and an ambassador for several companies for the last 12 years on supplements. Wish this company had that opportunity because I would... See more
Company replied
They have great customer service support!! And awesome products!! I accidentally ordered extra stuff I didn’t need and I contacted their customer service team and explained what happened and they too... See more
Company replied
Just started with Inno Supps. To start, excellent experience with ordering and delivery. Great support and quick responses from their support team as I had questions about my order and then great supp... See more
Company replied
Company details
Written by the company
Natural High Performance Supplements
Contact info
7735 COMMERCIAL WAY, 89011, HENDERSON, United States
- customerservice@innosupps.com
- innosupps.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed an order for a supplement but…
Placed an order for a supplement but realized I wasn't going to be able to take it due to possible interference with other medication. I contacted them to let them know and recieved very quick help and order cancellation. Great customer service and very helpful.
17 August 2025
Unprompted review
Reply from Inno Supps
Hi Brittany,
Thank you for sharing your experience! We're glad our team could assist you quickly and make the cancellation process smooth. Your health and safety always come first, and we're here whenever you're ready!
-Inno Supps Team
Do it! You will NOT be disappointed!
I have tried some products one by one, and ended up starting a subscription! I needed to change my subscription delivery date, which was easily done through the website, but I made a mistake lol! Their customer service is outstanding, and their products are excellent! You will not be disappointed!
13 August 2025
Unprompted review
Reply from Inno Supps
Hi Kelly,
Thanks so much for sharing your experience! We're glad you love the products and that our team could help with your subscription. We're always here if you need anything!
-Inno Supps Team
Although I have difficulties to log in…
Although I have difficulties to log in and change my recurring order, Inno supps CS team supported me promptly. It means a lot to me especially ordering items from oversea.
11 August 2025
Unprompted review
Reply from Inno Supps
Hi TK,
Thank you for trusting us from across the globe! If you ever need us again, we’ll be here for you!
-Inno Supps Team
INNOSUPPS truly went above and beyond…
INNOSUPPS truly went above and beyond with their customer service!
I received a damaged product and reached out to the company—and they didn’t hesitate to make it right. The replacement was sent out in no time, and the communication throughout the process was top-tier: fast, professional, and genuinely caring. They took care of me ASAP, and that kind of service is rare these days. I’m officially a happy customer for life.
Thank you, INNOSUPPS, for standing behind your products and treating your customers right!
6 August 2025
Unprompted review
Reply from Inno Supps
Hi Roselyn,
Thank you for sharing your experience with our team and for being part of the Inno Supps community. We’ve got your back always!
-Inno Supps Team
I seem to have had a problem with my…
I seem to have had a problem with my order. But they did immediately address it and refund.My money.
3 August 2025
Unprompted review
Reply from Inno Supps
Hi Rob,
Thank you for sharing your experience! We're always here to help!
-Inno Supps Team
Innsosupps Is A Remarkable Company
I have been using Innsosupps for a few years now, on and off. I get the fitness bug every few months. When I do get it, I stock up on Innsosupps. In my opinion, they work as described. I’ve gotten results from the products I have used, Night Shred, T Drive and Nitro Wood, among others. Their customer support is worth mentioning, as well. I was recently and unexpectedly laid off from my job due to cut backs. My subscription payment was due in a few days. I contacted their customer support via email and received a response very quickly. I will renew my subscription when I resume working as I feel that Innsosupps delivers great products that actually work and their customer support is top notch. Thank You Innsosupps!!! Fred K
3 August 2025
Unprompted review
Reply from Inno Supps
Hi Fred,
Thank you so much for your kind words and for being a loyal part of the Inno Supps community over the years!
We're especially grateful you took the time to recognize our customer support team. It means a lot to know we could help make things a little easier during a tough time.
Wishing you all the best, and we’ll be here when you’re ready to jump back into your fitness journey.
-Inno Supps Team
Good product, Better Customer Service
Good product, better customer service. Had an issue with my subscription and it was solved within an hour.
2 August 2025
Unprompted review
Reply from Inno Supps
Hi Mike,
Thank you so much for sharing your experience! We are always here for you!
-Inno Supps Team
Ordered glp 1 stack..
Ordered glp 1 stack... all 3 jars arrived with broken pills, trim biome was really bad... they shipped me a new trim biome... it arrived in even worse shape than the first one. Wantes my money back, but as an international customer return shipping is $50, plus had to pay an additional $48.48 in taxes and duties on original purchase. Id be out almost $100 and essentially gotten nothing. Dont waste your money. This company is garbage
30 July 2025
Unprompted review
Reply from Inno Supps
Hi Chris,
We’re sorry to hear about your frustration and truly appreciate your feedback. It seems there may be some miscommunication between what was discussed with our support team and what’s reflected in your review.
If you feel something was not handled correctly or if there’s additional information we may have missed, please don’t hesitate to reach out. We will be happy to look into it for you.
Thank you again for taking the time to share your experience.
-Inno Supps Team
Extremely long delivery times... and then still no delivery
This is really frustrating as there are so many promises regarding expedited shipment and extra fees and still international deliveries do not get delivered. Don't waste your money as you won't get your package. I am still waiting and just get informed to wait longer as they don't have control over shipping and nothing more to support.
30 July 2025
Unprompted review
Reply from Inno Supps
Hi Dorita,
We’re sorry to hear about the delay and understand how frustrating this has been. International shipping can sometimes be unpredictable, and we know how disappointing it is when expectations aren’t met.
We see that our team has already processed a reshipment for you, and we’re hopeful it will arrive without further issues. If there’s anything else we can do in the meantime, please don’t hesitate to reach out. We’re here for you!
Thank you again for your patience,
-Inno Supps Team
Not recommended
Awful customer service and the marketing is overwhelmingly abusive.
Also don’t recommend the products.
28 July 2025
Unprompted review
Reply from Inno Supps
Hi Jay,
We’re truly sorry to hear about your dissatisfaction. Please know that you always have the option to unsubscribe from our mailing list at any time, and we’re happy to assist with that if needed. If you have any pending concerns, please don’t hesitate to contact our team. Unfortunately, we were not able to locate you based on the information you provided in this review.
We sincerely hope you’re able to find supplements that better fit your needs and appreciate the time you took to share your feedback.
— Inno Supps Team
Delivery Received
Panicking because my package was declared “Delivered” - and my package was Not in myailbox - I Emailed to express my frustration. However, I as told to be patient, as items can be marked as Delivered prematurely. Humorously, the package was Delivered IN Box late that evening.
26 July 2025
Unprompted review
Reply from Inno Supps
Hi Steve,
Thank you for sharing your experience! Unfortunately, this situation is all too common with carriers marking packages as delivered a bit early. We truly appreciate your patience and the update on the delivery!
-Inno Supps Team
Very helpful in resolving an issue…
Very helpful in resolving an issue quickly and efficiently for me
26 July 2025
Unprompted review
Reply from Inno Supps
Hi there,
Thanks for sharing your experience! We appreciate your support.
-Inno Supps Team
Reply from Inno Supps
Hi Leeann,
Thank you so much for sharing your feedback!
-Inno Supps Team
Reply from Inno Supps
Hi there!
Thanks for sharing your feedback! We appreciate your support!
-Inno Supps Team
Great customer service responce
I tried the products. Nothing really to add in terms of effectiveness but I may not have used them long enough. Canadian buyers beware though as they are subject to duties. What really surprised me is the prompt assistance I received when I realised another order shipped before I could cancel my subscription. I could not find how to do it on the website and thought this would be a pain to get to customer service; but they actually responded to my email within minutes, had already cancelled my plan and advised me to reach out again should I wish to return the parcel that was already on the way sonthey can send me the return lable!
17 July 2025
Unprompted review
Reply from Inno Supps
Hi Tania,
Thanks so much for your honest feedback! We're sorry to hear the results weren’t clear just yet. It can sometimes take a bit more time depending on the person. That said, we're really glad our team was able to jump in quickly and take care of your subscription concerns without hassle. If you’d like product suggestions to help find a better fit, we’d be happy to help!
-Inno Supps Team
Product does Everything that is…
Product does Everything that is Promised.
17 July 2025
Unprompted review
Reply from Inno Supps
Hi Andy,
Thank you so much for sharing your experience with our product!
-Inno Supps Team
Great product baked by solid company
I've been using Inno Drive for about a month now and I'm pleased to say this is a product that actually does something! I've tried many, many supplements for hormone regulation and weight loss and this is the first that I am actually seeing and feeling results from. I've had a couple of questions along the way and the customer support has been fantastic. Knowledgeable, professional and responsive. I'm looking forward to continuing working with this company!
10 July 2025
Unprompted review
Reply from Inno Supps
Hi Laura,
Thanks so much for your kind words! We're thrilled to hear you're seeing and feeling results with Inno Drive, and that our support team has been helpful along the way. We’re excited to continue supporting you on your wellness journey!
-Inno Supps Team
These products had absolutely no impact…
These products had absolutely no impact on my weight at all. What they did do is increase my blood pressure and trigger Hashimoto Disease which now means I am medicated for life. When I asked for a full refund, I was told that it was against their company policy which is 30 days. I wanted to believe in magic, but only lost over $500 USD in fake pills that do nothing.
Don't waste your money.
14 July 2025
Unprompted review
Reply from Inno Supps
Hi Jeff,
We’re sorry to hear that our products didn’t meet your expectations, and we appreciate you taking the time to share your experience. While our supplements are made with high-quality, well-studied ingredients and have supported many customers in their wellness routines, we understand that everyone responds differently.
It’s important to remember that dietary supplements are intended to support overall wellness as part of a balanced lifestyle, including a nutritious diet, regular physical activity, and consistent self-care. They are not meant to replace those foundational habits or act as a stand-alone solution.
We offer a 30-day money-back guarantee, as outlined in our return policy. While we’re unable to issue refunds beyond that window, we strive to be fair and transparent, which is why our policy is publicly available for all customers to review prior to making a purchase. (Your order was delivered over 4 months ago)
While we can’t speak to the specifics of your health diagnosis, we want to reassure you that our supplements are not formulated to impact thyroid function or interfere with autoimmune conditions.
We always encourage individuals managing a thyroid or autoimmune condition to consult with their healthcare provider before starting any new supplement, just to ensure it aligns with their personal health needs.
Wishing you the very best on your health journey,
-Inno Supps Team
Quick Response!
This is my first time ordering and it shows a package was delivered. I reached out to the company with some concern, they reached out very quickly and informed me that my package was still in transit. They sent me a more updated tracking number.
11 July 2025
Unprompted review
Reply from Inno Supps
Hi Sierra,
Thank you for sharing your experience! We're always here to help and are glad our team was able to clear things up and take care of you.
– Inno Supps Team
Absolute zero
Absolute zero. Read that again. You don’t deserve a one star rating but the system won’t register a zero. Packages delayed using UPS. Then its a game of pass the buck. Inno supps says contact UPS because its sitting in a processing center. UPS says inno supps is the culprit. Customer service sucks. I will NEVER order from or deal with these clowns again. Regardless of if or when this ever shows up, I’m done.
7 July 2025
Unprompted review
Reply from Inno Supps
Hi Dino,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration. Your order was placed during a high-volume season that extended into a holiday, which can occasionally lead to slight delays. Holidays are busy periods not only for us but also for shipping carriers, which can impact transit times. We kindly ask that you allow a couple more days for the carrier to complete the delivery.
Don’t worry, we’ve got you. If your package doesn’t arrive soon, we’ll be here to help.
-Inno Supps Team
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