Innovations Shopping Reviews 

The greatest scammers they sent a so called smartwatch which does not work when I complained they said they had sent another one another lie Lea who ever she is it never arrived no refund even though I paid with PayPal which surprises me thought PayPal were safe. Do not touch Innovation shopping scammers.

Do not buy from this Company. They are based in China. UK Customer Protections do not apply. Even buying via a Credit Card does not help. They play complainants along until they give up. My search for a refund for faulty products is now 3 months old. Sites like this should be removed from the WWW.

Is this website, Shop Innovations? Is your company distributer called Nymbus, LLC? Cause if so, I would like to cancel my subscription please.

I rang about a refund I was told my customer service that I would not get the refund until the order is complete I said that I did not think that was fair. I have to wait 2 months before I get the refund. I tried to get the refund innovations will not give me the money back until the order is complete. I don't if I am going if I am going to order anything else it's put me of ordering. It's a lot of money to lose. Someone said I may not get the refund back I have had good service from innovations until now My Order number is PA5636871 and yes I did order from innovations I also spoke to someone from innovations saying about the refund I have kept a copy of the email with the order number

Worst company I have ever had the displeasure of dealing with - every time we ring they lie and tell a different story.
Weazel their way out of what they say, contradict themselves. Lead you to believe they are a NZ company - call centre in the Philippines, ships out of Australia but have a NZ 0800 number.
Ordered something in stock, says 2 business days to ship. Here we are nearly 20 days later and a different story every time ya ring them. Guaranteed delivery for Christmas but of course these guys are Liars!! DO NOT TRUST or purchase anything from them.
Buyer beware

Bought a tracker watch, waited about 9 days for it to arrive, can’t get it to work and their requirements before they will agree to refund are onerous. I haven’t given up yet, but it’s all designed to make it as difficult as possible to get a refund for faulty goods or simple those proving to be unsuitable and within the legal limit to return on- line purchases.

Beyond terrible service!! Would give a 'zero' star rating!! Just read a review about a customer in NZ receive a speedy delivery!! Nice for some, I placed an order on 9th November as the Company states location is Auckland so I expected delivery within 1-3 days at least!! But today is 22/11/23, I'm still waiting for my order!! Request sent to Innovations regarding the delay, I was told to wait it takes 9-15 days but this is only after they pack your order. I got an email 6 days later to say they have packed my order. So, overall, a long delay, full of excuses, and by far a disappointing provider who only wants your money!! Do not recommend!! Shop somewhere that is going to provide quality service!! Last scan on my package was 21/11/23 sitting in Auckland, it's probably doing a detour to Africa before it drops from the sky and reaches my address.

I have just received my order from Inovations NZ ,I am absolutely thrilled ,very speedy delivery, excellent packing and fantastic products.I would recommend Inovations .Jan Williams My order was a set of five metal chickens and a cute planter with five rabbits on it ,love them

Wouldn’t even give a 1 star for customer service. Ordered on behalf of a family member and put her email in and name for tracking and it to be emailed to her. After no email i emailed them on my email requesting the invoice or tracking to be sent to her email and to make sure I had not entered incorrect. They could not help at all claiming breaking confidentiality laws. I did not want this sent to me. I just wanted the information sent to the email provided. Since it had been over a week since it was ordered. So 2 days later I emailed them off the email of my family member with all of the same details, no reply. Then i called, stating all the same details and they gave me all the information and the email was in fact correct? So where did the email go. Oh and about that breaking confidentiality laws? Well they did that too by phone. Then we received an email on my family members email stating we don’t have an account/ order even though I had just been given all the information over the phone.

Who ever is at the other end of your emails needs a new job…

RIPPEDBME OFF $192.00 DISHONEST LOT

You seem to be apologizing for everything. Certainly not a reliable site to do online shopping with.

It is impossible to send a mail at the adresse you gave me. It comédie back with unknown …I try to answer a question received per Mail about my adress…
Fake ???

I have now bought 2 dogs beds from Innovations and they are really great quality and my doggies love them. Great service and speedy delivery

I ordered a watch but then minutes later found my son had bought my husband one. Sent an e-mail to cancel and a day later they told me it had been despatched and I just had to return it. Received watch, eventually found out where to send it back to China!!, paid £16.00 as they wanted it tracked and it has been stuck in the Chinese customs for over a month. Telephoned their customer support in this country who hardly understand English and they said they would call me back - nothing. I would definitely advise not using this company, they seem complete scammers.

Absolute scammers do not be scammed by these people very bad customer service & sending out dud watches then don’t wanna know …..

I'm very happy dealing with this Company. Communication was swift and so was delivery. The item I ordered, Pet Dirt Trap Runner, was as described and I think, value for money. Confident in recommending on my experience.

I'd advise you to avoid shopping with this firm, if anything goes wrong they are seemingly impossible to talk to.

My elderly relative wanted to buy 1 watch. She received and was charged for 5. She followed the routine for returning them but weeks later has no refund and is having no help from the company.

I have attempted to help.

*Emailed "support"....no reply not even an automatic one.
*Used their contact form...no reply, not even an acknowledgement.
*'Phoned "customer support"...call handler struggled to understand the problem, eventually took details and told me "they" would phone me back.....they have not!
It looks like I'll have to resort to trading standards.

I ordered a table from Innovations on 2 January. On 4 January I ordered an item from Germany. It's now 11 January and I have received my item from Germany. I just rung Innovations to determine the ETA for their item. They haven't even processed the order. Never ever buy anything from Innovations again.

I ordered a watch from this place on November 2 and never received it. Their tracking system states that the watch has been delivered from Northampton which is over 100 miles from where I live. They are trying to blame Royal Mail but our postie always puts a card through if he can't deliver. I have asked for my money back but have had no luck. I will never use this sham place again. Steer well clear.

The invoice no. 20231292. Order no.SF6042369804656

This company has a support email address but they do not reply to emails. I requested a cancellation of my order and a refund. My request ignored and item was still sent. Now when it arrives I have to return it when they didn't need to send it at all. All I want is a refund. Seems impossible. Item will be returned with or without the refund. Not a good experience at all.