Innpacked Ltd Reviews 348

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Innpacked helped us to get a late night premises license for our well known franchise business “Creams Cafe” in Bedford. Very fast, professional, helpful, understanding, friendly and caring. They hav... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with this company from start to finish! Stephen was very attentive and helpful when booking, even offering to run a private session for us at no extra cost. All paperwork regardin... See more

Company replied

Rated 5 out of 5 stars

Great team that are really supportive. Was really easy to do the learning, supported all the way through the exam process and everything was very clear. Popped into the office to deliver all my p... See more

Company replied

Rated 5 out of 5 stars

Mis Emma Mr Stephen both are great Sarvice I’m so happy they make my both license very quick and fast

Company details

  1. #5 of 20 best companies in Consultant

Written by the company

Innpacked is one of the leading training providers to the licensed retail and hospitality industry. We also have a team of licensing consultant who can assist you in making applications for licensed premises as well as personal licenses. Our aim is to make everything we do, from training courses to full premises licence applications, a comfortable and enjoyable experience for our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

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Rated 5 out of 5 stars

Very professional

I applied for premises license through innpacked, and the experience was great. Stephen was very helpful and professional, and made the whole process very easy.
Very recommended!

1 December 2023
Unprompted review
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Reply from Innpacked Ltd

Thankyou Cristina for your great feedback in regards to your premises licence application. We hope we can help you more in the future. Emma

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Guided us through every step of the process. Would highly recommend. Superb.

12 January 2024
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Reply from Innpacked Ltd

Hi Simon, thankyou for using Innpacked for your premises licence application. We appreciate your great feedback and hope we can help you in the future. Emma

Rated 5 out of 5 stars

Alcohol Personal License Holder Course

The Alcohol Personal License Holder course was very indepth, and provided all the information I needed to pass the exam. I would highly recommend anyone to use Innpacked Ltd, they made my journey through the course to the exam and application for my license a trouble-free experience.

31 January 2024
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Reply from Innpacked Ltd

Hi Carol, thankyou for your honest feedback it is lovely to hear you found everything was smooth running for your personal licence application. Emma

Rated 5 out of 5 stars

Top service

Top service, fast and efficient service

29 January 2024
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Reply from Innpacked Ltd

Hi Petrut, Glad to hear it was easy for you to get your personal licence through us. If we can help with anything else please do not hesitate to contact us. Emma

Rated 5 out of 5 stars

Great and professional service

Great and professional service from Innpacked crew. We have been assisted with care and expertise from day one, guiding us throw the process and understanding our needs. We were able to get our licence granted within a month without going to a hearing which is the most important part of it. Highly recommended.

24 January 2024
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Reply from Innpacked Ltd

Thankyou Claudio, we are glad we could help with your premises licence and all went smoothly for you. Do not hesitate to contact us if we can help with any other courses for your premises or with any future endeavors. Emma

Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish. Helped to give initial advice which proved invaluable when dealing with 2 objections, together with advice around to contact and communicate with those objections. Premises licence granted!

Thanks Stephen.

24 January 2024
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Reply from Innpacked Ltd

Thank you David. We are glad you found using us for your premises license so easy and hope we can help you in any future endeavors. Please do not hesitate to get in contact. Emma

Rated 1 out of 5 stars

Still waiting personal license. Almost 1 year

I presented my exam last year around April -May… now is January 2024 and still waiting for my personal license… no one reply my emails about this situation and no one try to
Solve the problem… the excuse all the time is “we are dealing with the council”. If you need more details I can supply it.

16 January 2024
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Reply from Innpacked Ltd

Hi Jesus. Thanks very much for your feedback and we are sorry you had a bad experience. From receipt of your documents, your licence was turned around and granted in only 14 days. After this you were issued with the licence number which could be used with immediate effect. The generation and sending of the hard copy is totally out of our control, and sits with the council. We do chase these regularly and do keep our clients informed. We very much appreciate your frustration with how long this part of the process can sometimes take… it is one of ours too. Regards Steve

Rated 5 out of 5 stars

Alcohol license application

We were guided through each and every step of our premises Licence application. The team were only a phone call away, emails were promptly responded to. They liased with local policing and councils and really took control Leaving us to take a back seat. The process from start to finish was effficient and very cost effective. Highly recommended.
5 strong starts *****

16 January 2024
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Reply from Innpacked Ltd

Hi Imran, Thank you for your great feedback. It was a pleasure processing your premises licence and having it granted in a CIZ. Steve

Rated 5 out of 5 stars

Great accurate service

Was informed at the outset costs, time frame, what needed to be done etc and that's exactly what happened through to the license being granted.
Thank you innpacked for all your hard work!

12 January 2024
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Reply from Innpacked Ltd

Hi Andrew, thank you for the great feedback. wishing you all the best with your new shop. If you ever need a new premises licence please let us know. Steve.

Rated 5 out of 5 stars

Well worth employing innpacked Just…

Well worth employing innpacked Just gave them the details in the beginning and they did the rest stress free everything explained and always kept informed.
Bill Clay

11 January 2024
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Reply from Innpacked Ltd

Hi Bill, Thanks for the great feedback. Cornwall Council are always fun with premises licence applications. Wishing you all the best in the future. Steve

Rated 5 out of 5 stars

Excellent service and friendly staff

Excellent service and friendly staff, highly recommend

9 January 2024
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Reply from Innpacked Ltd

Hi, Thanks for the great feedback. Congratulations on passing the personal licence exam. Steve

Rated 5 out of 5 stars

They were easy reachable

They were easy reachable, honest and helpful

21 December 2023
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Reply from Innpacked Ltd

Hi, Thanks for the brilliant feedback. It was a pleasure processing your premises licence. Wishing you all the best in the future for your shop. Steve

Rated 5 out of 5 stars

Faultless service!

Innpacked were extremely helpful and always easy to get in touch with. The service felt personable and I would highly recommend working with them.

7 December 2023
Rated 5 out of 5 stars

Innpacked @ Electric Chapel

We went with Innpacked as we previously used them to obtain our alcohol license. Stephen Bartlett was incredible, guiding us through every step and explaining everything in a way we'd actually understand. We couldn't have done it without Innpacked and we're grateful for the service!

2 November 2023
Rated 5 out of 5 stars

Stephen is very knowledgable on…

Stephen is very knowledgable on licensing and the requirements needed. At every stage, we were fully informed and he even got back to us, without us having to chase. He has been efficient and turned it around very quickly. I have to say, very impressive.

12 October 2023

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