Inntravel Reviews 

319
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that these walking holidays feature stunning scenery, wonderful hotel choices, and carefully curated routes that make exploring a true joy. People also appreciate the seamless logistics, smooth transport arrangements, and attentive local support that ensure every journey runs without any trouble. However, some people mentioned experiencing specific problems with poor quality maps, unexpected accommodation changes upon arrival, or poorly described walking trails. A few reviewers also noted that service efficiency has declined over recent years, leading to noticeable frustrations with planning and communication.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, highlighting well-organised walking and... See more

Location

Users describe positive interactions with location, noting that hotels are ideally situated as a base for... See more

Service

Consumers find service to be positive, highlighting smooth transfers, well-organized logistics, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction regarding the accommodation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, an... See more

Company replied

Rated 5 out of 5 stars

I'm just back from a fabulous trip to the Dolomites with Inntravel. I've been using the company for many years, and their model is great... They sort all the logistics, carefully select venues, and c... See more

Company replied

Rated 5 out of 5 stars

This holiday was a great mix of beautiful mountains and fantastic coastlines with 3 nights tacked on the end in the fabulous Bilbao. Covadonga lakes were great and the area around the gorge was s... See more

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Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied


Company details

  1. Tour operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

319 reviews

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4.5

All reviews

(319)

171 reviews in the last 12 months

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Rated 4 out of 5 stars

A terrific walking holiday near Porto…

A terrific walking holiday near Porto in Portugal. The walks were lovely, a good level for us, we stayed in some truly lovely Quintas and a very good hotel in Porto.

23 September 2025
Unprompted review
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Reply from Inntravel

Thank you so much for sharing your experience!

We’re delighted to hear you enjoyed your walking holiday near Porto and that the routes and accommodation suited you so well.

We hope to welcome you back soon for another memorable walking adventure!

Rated 3 out of 5 stars

East Lycian Way, great route, disappointing Inn Travel experience …

We walked the East Lycian Way in late September. The agents in Turkey, Middle Earth, were excellent, with great communication, transfers that were on time, in comfy vehicles, and hotels that were small, personal and in fantastic locations. Food was excellent. The walks were harder than advertised with unrealistic times- it was still hot, however we are seasoned hikers and would have struggled to complete walks in the times quoted. GPS maps definitely needed as the written instructions were confusing.
Inn Travel, however, were not up to scratch. Our itinerary was incorrect and I was unable to get a timely response- no replies to emails, waiting for half an hour on the phone, missed callbacks -over two days. When I finally got through I spoke to an agent who said she knew little about the trip we were undertaking. On arrival in Turkey, I checked with the middle earth rep who said the timed transfer back to the airport was incorrect-he amended it. I was told on one phone call to Inn travel that a new phone system was being installed and that it was August so the team were very busy.

23 September 2025
Unprompted review
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Reply from Inntravel

Thank you very much for taking the time to share your detailed feedback about your recent East Lycian Way holiday. We’re delighted to hear that you enjoyed the stunning route, the wonderful hospitality, and the excellent service provided by our local partners, Middle Earth.

We’re truly sorry, however, to learn that your experience with our own service did not meet your expectations on this occasion. We understand how frustrating it must have been to experience delays in communication and inaccuracies in your itinerary and transfer times, especially so close to your departure. Please accept our sincere apologies for the inconvenience this caused.

Your comments about walking times, route notes, and GPS guidance are also greatly appreciated - we’ll be reviewing these with our partners to ensure future guests have the most accurate and up-to-date information possible.

We are glad that your trip ultimately went smoothly once in Turkey, but we take your feedback seriously and are already working to improve our response times and the accuracy of our travel documentation.
Thank you again for your valuable comments, and we hope you’ll consider travelling with us again so we can provide the seamless experience you expect and deserve!

Rated 4 out of 5 stars

A postcard view from every path

We travelled this year to the Dolomites and had a lovely time with another couple. A local train strike caused some confusion for us on the trip to Bolzano. But once that had passed our trip went very well. Accommodation and food were excellent. Yet, the true stars were the mountains. A postcard view at every turn!

22 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're glad you had a wonderful time in the Dolomites and that the trip smoothed out after the initial travel hiccup.

We are pleased you enjoyed the views, food, and accommodations and we look forward to helping you plan your next trip!

Rated 2 out of 5 stars

Egadi Islands

Inn travel did not tell us that the Zingaro park was closed ahead of time
We found out by chance. Very poor. Also didn't get twin beds despite requesting it.

10 October 2025
Unprompted review
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Reply from Inntravel

Thank you for your feedback.

We're sorry to hear about the issues you experienced, including the closure of Zingaro Park and the bed arrangement not meeting your request.

This isn’t the experience we aim to provide and we’d really appreciate the opportunity to look into this further for you, please contact us at customerfeedback@inntravel.co.uk so we can investigate and respond in more detail.

Rated 5 out of 5 stars

Exploring The Azores

Excellent choice of varied accommodation in well chosen locations, suitable to each Island. Special mention of Casa do Antonio, Sao Jorge, a family run establishment, with ‘personal’ touch from fruit & local homemade biscuits available throughout the day and a selection of hot drinks; to calm and caring assistance given when we needed it after overstretching ourselves on Serra do Topo walk.
Be aware proper id is required when using the inter-island ferries for all passengers.
We took advantage of the round the Island local bus on Faial (runs once a day at lunchtime) which was a cheap and interesting way to get an overview of the whole Island, with added interest of being used by locals in particular school children.
When moving between Islands, we found it useful to pack a day bag, as when arriving at the next hotel before check in time, rooms were not always available, but everywhere was happy to store luggage.
Our final destination at Terra Nostra Hotel was fabulous, with the beautiful gardens/arboretum complete with thermal pool attached to the hotel. Our sunrise dip in the thermal pool frequently on our own is a memory we will treasure for many years

13 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your thoughtful and detailed feedback!

We're so pleased you enjoyed the variety of accommodation and experiences across the islands, especially your stay at Casa do Antonio and the special moments at Terra Nostra. Your practical tips will be helpful to future travellers too.

We're glad it was such a memorable trip!

Rated 5 out of 5 stars

Inntravel excellent walking experience

The Secret Appenines walk was a great adventure.
Inntravel provided excellent walking notes with good recommendations about what to do and what to see. The accomodation provided was on the whole very comfortable with a few stand outs regarding aspect and cuisine.

25 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We're glad you enjoyed the Secret Apennines walk and found the notes and recommendations helpful. It's great to hear the accommodation and cuisine added to the adventure!

We hope to welcome you back for your next adventure soon!

Rated 5 out of 5 stars

Walk in the South Tyrol - brilliant organisation, wonderful scenery and excellent hotel

We enjoyed an excellent one week walking holiday in the South Tyrol organised by InnTravel. In late September the weather was variable but did not interfere with our walks and added an extra spice with snow one night on the highest trails and peaks. Views and scenery were spectacular. The organisation was superb. We were sent a small ring binder with details of flights, taxis from airport to hotel, and information about all aspects of our week. All the routes were described in detail with GPX files for my Garmin and iPad. The hotel was excellent and we particularly enjoyed dinners with four courses of local ingredients and tastes, accompanied by excellent local wines. The hotel staff were always available and helpful. We have no suggestions for improvement - the holiday met all our expectations and more.

21 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback!

We're so pleased you enjoyed your walking holiday in South Tyrol, despite the variable weather, and that everything from the route notes to the hotel and meals made it a memorable trip.

We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Wonderful holiday in the Dolomites

A wonderful holiday in the Dolomites - 4 nights acclimatising in Val Gardena, then a week's walking in the High Dolomites. Wonderful scenery, great walk notes, marvellous views. Hotels from good to superb. Train travel from London in both directions was well planned, with all the tickets and transfer notes.

8 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're so glad you enjoyed the Dolomites, found the walk notes helpful, and that the travel and accommodation all went smoothly.

We hope to welcome you on another trip soon!

Rated 5 out of 5 stars

Amazing trip to Switzerland with fantastic walking routes

This was our first walking holiday and I couldn’t be happier with the information, recommendations and walking routes that Inntravel supplied for our Swiss 6 day break. Everything was well planned, from the train travel through to the excellent accommodation at the Resort La Ginabelle in Zermatt, the half price fare card which was well worth while having, and the amazing walks. The route information was excellent, very detailed and accurate, allow a little extra time than stated on the walks, due to the amount of time needed to stop and take photographs of the outstanding scenery! In the build up to the holiday it was so nice to be able to call Inntravel and speak to someone easily, and ask any questions, and get the answers without any hassle. Very professional company, friendly and knowledgeable, would definitely use again.

1 September 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful feedback!

We’re thrilled to hear that your first walking holiday was such a success and that you enjoyed the spectacular scenery of Zermatt! It’s great to know that our route notes and travel arrangements helped everything run smoothly, and that our team was able to answer your questions along the way.

We’ll be sure to pass on your kind words to our colleagues - and we look forward to helping you plan your next adventure soon!

Rated 5 out of 5 stars

Dolomites for oldies!

we have booked several holidays with Inntravel over 20 years or so and our recent one showed that Inntravel is still a good company to use for a self guided walking holiday. Pre booking queries are responded to quickly and you feel that the company really knows the hotels and areas well and can be relied upon to ensure the holiday runs smoothly. We even had a message mid holiday to notify us of an issue arising on one of the suggested " gentle"walks.
The Hotel La Perla in Ortisei was excellent , with good food, a spacious comfortable bedroom, well thought out bathroom, very helpful reception staff and immaculately clean.It was also so lovely to find a paper " daily info sheet" on our breakfast table.

13 September 2025
Unprompted review
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Reply from Inntravel

We truly appreciate your continued trust in Inntravel over the years!

It’s lovely to hear that your recent walking holiday lived up to your past experiences, and that the team’s attention to detail - from pre-booking support to mid-holiday updates - made a difference. Hotel La Perla is indeed a special place, and we’re so pleased you enjoyed its warmth and comfort.

Thank you for sharing your experience, and we hope to welcome you back for another walking adventure before long!

Rated 5 out of 5 stars

Walking holiday in the Dolomites

We have just returned from a walking holiday in the Dolomites organised by Inntravel. This is the first time we have booked through a company and found everything extremely well organised. The hotels, transfers and of course the walking were fantastic. All the hotels had swimming pools and spa facilities which were perfect at the end of a long day on the hills. The walking notes provided by Inntravel were very helpful - we used Kamoot too - but the descriptions of the walks were very accurate and up to date. We would book through Inntravel again and would recommend them to anyone considering this type of holiday.

15 September 2025
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your experience!

We’re delighted that your first booking with us was such a positive one, and that you enjoyed the walks, hotels, and spa facilities in the beautiful Dolomites. It’s great to hear that you found our walking notes accurate and useful alongside Komoot.

We really appreciate your recommendation and we’d be thrilled to help you plan your next journey on foot!

Rated 5 out of 5 stars

Relaxing walking on the French Riviera

We had a great holiday based on Menton and Villefranche sur Mer on the French Riviera. The two hotels were excellent, and we found some good local restaurants for dinner each evening. There is fine walking, mainly along the coast, although we found some of the paths a bit rugged for our abilities. we travelled by train, with overnight stops in Paris to extend our holiday. Even though there was industrial action in France at that time, with the guidance of hotel staff we had no significant problems.

10 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback!

We’re so glad to hear you had a great time exploring Menton and Villefranche-sur-Mer, and that you enjoyed your hotels and local dining experiences. The French Riviera is a wonderful area for coastal walks, though we appreciate your note about some of the paths being a little rugged - it’s helpful feedback for us and for future travellers.

We’re pleased that, despite the industrial action, your travels went smoothly and we hope you’ll travel with us again soon!

Rated 4 out of 5 stars

Beautiful scenery and people

We booked the hill top towns of Tuscany tour. The scenery, towns and walks were spectacular. Two of the major routes followed the pilgrimage route between Canterbury and Rome.
The weather was sunny in late September and the temperature was around 22c, perfect. The hotel accommodation was satisfactory, given that it was a walking holiday. Volterra and San Gimignano were our favourite stops. The hotel Relais Della Rovere in Colle di Val d'Elsa was stunning, although, we were less impressed with the town.
The walking route instructions were very accurate and easy to follow, plus, the GPS maps downloaded on our phones gave us extra reassurance.
We booked an extra night in Siena, and enjoyed the city very much. We also booked two nights in Florence as an add-on. Florence was so busy, even in early October. We didn't enjoy this so much, particularly as our booking of the Uffizi Gallery was cancelled due to an Italian strike action.
The only thing that downgraded our holiday to a 4 rather than a 5 star was the flight experiences.
We requested indirect flights from Leeds/Bradford rather than direct from Gatwick. Sadly, with only an hour changeover in Amsterdam, we made the connection to Florence, but our cases didn't. A mix up between Lost & Found at the airport, and KLM, meant we requested we collect the cases when they arrived, but KLM took it upon themselves to deliver to our hotel, more than 48 hours later, which meant that we missed two walks while we shopped for essentials, and spent time on the phone to Inntravel, the airport and KLM trying to locate and repatriate our walking gear.
Finally, through no fault of Inntravel, Storm Aimee intervened with our return, meaning that we missed our connection in Amsterdam, and had to wait over ten hours in Schipol airport for a flight the next day. As thousands of travellers were in the same position, we couldn't find hotel rooms in Amsterdam, we tried six hotels in a 5km radius, with no luck.
No KLM assistance around at 11pm at night.
Lesson learned, accept the hassle to getting to Gatwick for a direct flight, which for us in North Yorkshire meant three trains and an overnight hotel stay for the early flight, and expect potential storm disruption at this time of the year.
We would go again, but arrange our own flights next time.

25 September 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your detailed and thoughtful review. We’re delighted that you enjoyed exploring the beautiful hilltop towns of Tuscany - and especially that Volterra and San Gimignano were highlights for you. It’s great to hear that our walking notes and GPS maps helped you navigate with confidence.

We’re very sorry to hear about the challenges you experienced with your flights and luggage delays - we completely understand how frustrating that must have been, especially when it impacted your walks. Thank you for acknowledging that these issues were beyond our control, but we appreciate your patience and perseverance nonetheless.

We’re glad that despite the travel hiccups (and Storm Aimee’s untimely arrival!), you still enjoyed the essence of your holiday.

We’d love to help you plan another adventure soon - hopefully one with smooth skies all the way!

Rated 5 out of 5 stars

A relaxing and active well planned break

The information provided up front is comprehensive and well laid out. The holiday was very enjoyable with the choice of hotel being excellent. It was very relaxing though also active and healthy.

18 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words! We’re so pleased to hear that you found your holiday both relaxing and revitalising - the perfect balance we aim for. It’s wonderful that you enjoyed your hotel and appreciated the care we put into our information and organisation.

We hope we can welcome you back for another equally enjoyable escape soon!

Rated 5 out of 5 stars

Austrian Lakes self-guided cycle tour for a week

We booked for a 7-day self-guided cycle tour of the Austrian Lakes. The organisation of the holiday was efficiently taken care of. We could go away, knowing everything would be ready for us and it was! From the flight booking (which was optional) to the hotel bookings and bag delivery, it all worked so well. The routes we took on bikes were just spectacular. The hotels were all different but well appointed. I had an electric bike and my husband had a normal bike. The trips each day were manageable and enjoyable, with plenty of time to stop for a coffee and cake. I would use Inntravel again for another fab holiday. Thank you.

15 September 2025
Unprompted review
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Reply from Inntravel

What a lovely review - thank you! We’re thrilled you enjoyed your self-guided cycling adventure through the Austrian Lakes. It’s great to hear that everything ran smoothly and that you could simply relax and enjoy those scenic routes (and well-earned coffee and cake stops!).

We’re especially glad that both the electric and standard bikes worked well for you - and that the variety of hotels added to your experience.

We’d be delighted to help you plan your next cycling (or walking) holiday when you’re ready!

Rated 5 out of 5 stars

Travelling with Inntravel

We have been travelling with Inntravel for over 20 years walking to all parts of Europe. We have never been disappointed, their attention to detail with their walking instructions, history of the places we walk through and the outstanding inns and hotels they find for us to stay in make Inntravel our go to walking company to travel with. Malta again proved their standards are still excellent

5 September 2025
Unprompted review
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Reply from Inntravel

What a joy it is to read your review - and to know you’ve been travelling with us for over 20 years! Thank you sincerely for your loyalty and kind words. We’re so pleased that our walking notes, historical insights, and handpicked inns continue to meet your expectations.

It’s wonderful to hear that Malta lived up to your previous experiences - and we look forward to continuing to help you discover even more of Europe’s hidden corners on foot!

Rated 4 out of 5 stars

Walking in Northern Portugal

We had a lovely holiday walking in Northern Portugal along carefully chosen and varied routes, through beautiful scenery. The walking notes and background information provided by Inn Travel were excellent, along with restaurant recommendations and suggestions of what to see in the villages and small towns we passed through. Accommodation was in small hotels and a self catering granite house, typical of the local area, with a treat in a converted monastery hotel at the end. Great holiday!

1 September 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed exploring Northern Portugal and that the carefully chosen routes, walking notes, and background information helped make your holiday special.

It’s great to know the mix of local accommodation – from small hotels to the granite house and the converted monastery – added to your experience. We’ll be sure to share your kind words with our team.

We hope to welcome you on another walking holiday soon!

Rated 1 out of 5 stars

This was a total rip off

This was a total rip off. We had four night of hotel, one was the worst hotel I have ever stayed in, the other was great. We were charged 2000Euro for the rooms and three transfer of less than 10 miles each. I would not recommend this company. I am attaching photos of the hotel. One is their towel, the other is the sh.t we got out of the drain in the shower. I called them but, of course, you can't talk to anyone. I am really unhappy with these people. When I add the prices that we could have paid for these on our own, I come up with 1100 Euro. What a joke.

19 September 2025
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and that aspects of your trip did not meet your expectations. We take all concerns seriously and would welcome the opportunity to investigate this further for you.

Please email us at customerfeedback@inntravel.co.uk and a member of our team will be in touch to discuss your comments in more detail.

Rated 5 out of 5 stars

We had a fabulous trip with Inn Travel…

We had a fabulous trip with Inn Travel walking the Hill Towns of Tuscany. The hotels were exceptional as were all the maps and associated paperwork. This was my second trip this year (Istrian Peninsula in Croatia) where we had the same very positive experience. We are planning to go to Puglia next year and are hoping that Inn Travel add Corsica to their catalogue!

17 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We're delighted you had another fantastic experience, this time exploring the Hill Towns of Tuscany. It's great to hear the hotels, maps, and support met your expectations again. We’ll certainly pass along your interest in Corsica!

Thank you again, we look forward to helping you plan your next trip!

Rated 5 out of 5 stars

Wonderful Andalusia The choice of hotels close to the main…

The choice of hotels close to the main features of each city was perfect.The hotel at Ronda with dining terrace overlooking Puente Nuevo bridge was magical.The train connections went smoothly with helpful advice from Inntravel.The visits to cathedrals in Seville and Cordoba and the Alhambra were a must as were evening tapas watching the world go by.

1 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're thrilled you enjoyed the well-located hotels, especially the magical setting in Ronda. It's great to hear the train connections ran smoothly and that you made the most of the iconic sights and vibrant tapas evenings, wonderful memories all round!

We look forward to helping you plan your next adventure!

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