Took awhile to receive my package, but shirts were in good condition! Also received great service from Tina who patiently updated me and replied to all my queries 👍🏻
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I ordered 2 t-shirts on 25th March and I have not received them. I have reached out and have not received a response from them. My order number is ORDER #1335955 placed on 25 March and t... See more
Company replied
My order was delayed but when I contacted then the customer service was outstanding. Very friendly, responsible ans solutions focused. Good quality t-shirts that even ordered from a number of times.
Besides that my package got lost, i got one as a replacement. Hani, the kind lady that answered my e-mail is the sweetest and the best. Customer service is amazing!
Company details
Written by the company
Sustainably sourced cotton tees with print-magazine inspired graphics.
Contact info
Manufactory House, W1J8LQ, London, United Kingdom
- hello@inprintwetrust.co
- inprintwetrust.co
3.8
Great
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I feel like something has changed…
I feel like something has changed recently with this company. I have had good experiences in the past, as recently as six months ago, but am having significant issues with an order I placed about a month ago, on 3/17. Initially did not ship at all (although was charged to my credit card). Only shipped once I inquired, and then shipment was returned - they said address was wrong but it was not. They said they’d re-ship, but again, no action. I’d really rather receive the product than dispute the charge, but can’t find a way to get this company to ship what I have paid for. Inquiries to customer service are generally acknowledged, but only after days. Order #1334228
17 March 2026
Unprompted review
Reply from In Print We Trust
I’m so sorry there was ever a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay.
Since you kindly got in touch via email, we issued a partial refund and sent a replacement tee for you. I’m really grateful for you allowing me the opportunity to make things right.
Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.
If you ever feel we can be of assistance in future, please do not hesitate to be in touch. I’ll be more than happy to help. :)
Hani
Head of Customer Experience
Hani was really helpful and fast to…
Hani was really helpful and fast to answer my question. Thank you
15 April 2026
Unprompted review
Customer service
I accidentally messed up while entering my address and Jonah helped me get a replacement order. Absolute angel!! Great customer service !!
15 April 2026
Unprompted review
Still waiting for my delivery ordered…
Still waiting for my delivery ordered 24th March (for my daughter’s birthday 6th April!) no response via email or instagram. Very disappointing for my first (and last) order 1335678.
15 April 2026
Unprompted review
Reply from In Print We Trust
I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I’d like to express my sincere regret at the impression you must have gained of us. This falls massively short of our standards.
Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.
I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖
Hani
Head of Customer Experience
Incredible Customer Experience
I had a problem with my order so reached out to customer services and it was the most positive experience ever. Hani provided incredible service. They showed great care and compassion for my issue, were kind and proper with the way they spoke and finally just a good person who wanted the best for me. This experience alone has made me want to continue to shop at In print we trust as well as recommend it to those around me. Thank you Hani!
14 April 2026
Unprompted review
Hani was great and my issue was solved…
Hani was great and my issue was solved quickly
11 February 2026
Unprompted review
Helpful and Responsive Customer Service
Hani was very helpful in responding to my email in a timely manner and answering all of my questions. My daughter loves the shirts!
9 April 2026
Unprompted review
Very bad experience
Very bad experience. I made two separate orders one with two shirts which i received well past when they were supposed to get to me. The other order was a hoodie which I have not received even though I was supposed to get it a long time ago. I emailed them back and forth for a while and now they are trying to charge me extra for some weird custom tax thing for the hoodie and they won’t give me my package even though I already paid for it I will be filing a fraud claim with my bank if I don’t get a response to this review saying they will give me a full refund and give me my hoodie.
13 April 2026
Unprompted review
Reply from In Print We Trust
Thank you for your feedback, and I’m really sorry to hear about your experience, I completely understand how frustrating and upsetting this must feel.
I just want to clarify that customs duties and taxes are set by the local government of the receiving country and are not charged by us directly. That said, I completely understand that you shouldn’t feel left out of pocket because of this.
To make this right, we’re more than happy to refund the amount you will pay for the customs fee so you can still receive your hoodie. If you’re not comfortable proceeding with the payment at all, I can also arrange a full refund for your entire order instead.
I’ll be sending you an email shortly so we can resolve this for you as quickly as possible.
I’m really sorry again for the experience, and I appreciate you bringing this to our attention.
Hani
Head of Customer Experience
False advertising
They are advertising an offer for buy 1 get 1 free baby tees, and apparently it applies immediately at checkout, no matter the size or colour, yet it hasn’t. No matter what products I add to my cart (preorder or available) the offer never applies. I tried to contact the company but the ‘contact us’ link on their website goes nowhere.
13 April 2026
Unprompted review
Reply from In Print We Trust
Thank you so much for your feedback, and I’m really sorry for the frustration this caused, I completely understand how this would feel misleading and disappointing.
This definitely isn’t the experience we want anyone to have, especially when it comes to promotions, and I’m really sorry that the offer didn’t apply as expected and that our contact link didn’t work properly for you.
I’d really love the chance to make this right for you. Please could you kindly send me an email at hani@inprintwetrust.co with a screenshot of your cart or your order details? I’ll personally look into this and make sure the offer is honored for you.
Ultimately, I want to make sure you’re totally happy, and I’ll do everything I can to fix this and hopefully rebuild your trust 💖
Thank you again for bringing this to our attention, it really helps us improve.
No update on order
UPDATE:
I was contacted by head of Customer Services who offered their apologies and assured me that I will get the order asap. I can confirm that the order was delivered(i am not at home to confirm quality).
Worth investing in customer service and production to avoid things like that as customers can be let down.
My daughter ordered a hoodie in plenty time before her holiday, which is approaching soon. Very disappointing to see that there is no update on the order. I expect the hoodie to arrive in the next two days otherwise i will go to my bank to claim back.
11 April 2026
Unprompted review
Reply from In Print We Trust
I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I’d like to express my sincere regret at the impression you must have gained of us. This falls massively short of our standards.
Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.
I’d love the opportunity to make this right for you. Please could you kindly send me an email (hani@inprintwetrust.co) so I can identify the order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust. 💖
Thank you for making us aware of the problem, and I hope to be in touch with you soon.
Hani
Head of Customer Experience
Poor quality and overpriced.
Poor quality T-shirts, couldn’t be considered baby tees at all. Very expensive for what you get. I paid £36 including taxes for two market quality T-shirts. Very disappointed
14 March 2026
Unprompted review
Reply from In Print We Trust
Although we publish a size guide and details about the material on the site, this, of course, doesn't fix things if you're not 100% happy with your product. I genuinely apologise for any dissatisfaction – I would feel the same way in your shoes.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.
Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖
Hani
Head of Customer Experience
I haven’t received my order since…
I haven’t received my order since December and still have no contact to my emails, i cannot put my email on this review but my order number was ORDER #1316871. Please help get this resolved as i would really like my t shirts
11 April 2026
Unprompted review
Reply from In Print We Trust
I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I am truly sorry to have given you an experience that doesn’t come close to meeting our standards.
Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.
I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖
Hani
Head of Customer Experience
Got great help from Johna when my…
Got great help from Johna when my package was stuck in customs. He answered fast.
8 April 2026
Unprompted review
My package was lost and Luisa helped me…
My package was lost and Luisa helped me a lot and find me a solution really fast. She was so kind and helpful through this process. Thanks Luisa!
10 April 2026
Unprompted review
Scamers
I ordered a sweatshirt for my granddaughter..it was cheap looking and with an iron on the front of shirt..it cost over 70.00 when I tried to get a refund they said no returns! Nowherein their boilerplate does it say no returns…Do not purchase from this company they are a tictoc scam!
9 April 2026
Unprompted review
Reply from In Print We Trust
Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.
I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖
Hani
Head of Customer Experience
Now resolved - No response to e-mails and no communication
I ordered 2 t-shirts on 25th March and I have not received them. I have reached out and have not received a response from them.
My order number is ORDER #1335955 placed on 25 March and the money for this order was taken from my credit card the same day.
Very disappointing they could have at least responded to my e-mails
They have been e-mailing me daily with marketing e-mails but not posted my items.
UPDATE
Whilst there was a problem initially I am very satisfied with their response and the outcome.
25 March 2026
Unprompted review
Reply from In Print We Trust
I’m so sorry there was ever a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay.
Since you kindly got in touch via email, we issued a full refund for you. I’m really grateful for you allowing me the opportunity to make things right; and I’m pleased that ultimately you confirmed your satisfaction with the resolution via email.
Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.
If you ever feel we can be of assistance in future, please do not hesitate to be in touch. I’ll be more than happy to help. :)
Hani
Head of Customer Experience
Poor delivery
Delivery took 28 days after paying for express delivery which meant it was late for a birthday present. However in response very well dealt with.
9 April 2026
Unprompted review
Reply from In Print We Trust
Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.
I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖
Hani
Head of Customer Experience
i still haven’t received my package yet…
i still haven’t received my package yet as it got lost. however, the customer service was great as i was speaking to Hani and assured me they would send another package as soon as they could. customer service was really good and professional and kind 🙂
8 April 2026
Unprompted review
Confusion about Tracking
My first time ordering, I had ordered a phonecase and two Tshirts. My phonecase arrived and there was some confusion due to my T shirts not arriving with them, so I emailed and Jonah responded to my email within less than a day of me sending it. He answered my questions proffessionally and was just lovely, giving me 25% off due to the confusion (my shirts had been tracked by accident with my phonecase). Jonah was so lovely and polite and helpful and really made me feel so much more at ease.
3 April 2026
Unprompted review
Replacement shirt
I recieved a shirt with a stain on it, but Hani from customer support was so quick to offer help, it was no big deal in the end. She replied really fast and offered to sent a replacement. She kept me informed about the stock they had and said it might take a little longer, which was totally okay. I emailed back after a while since I had not heard anything yet and within a day she replied back that they'd sent one my way :). Overall really great experience, she was super helpful and it was great service.
7 April 2026
Unprompted review
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