In Print We Trust Reviews 

1,436
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,436)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A t-shirt I ordered became out of stock…

A t-shirt I ordered became out of stock and Hani was very helpful when resolving the issue. The rest of my order is being shipped to me now.

Edit 21/9: My order arrived on the 19th and I have very happy with it. Thanks again to Hani for all the help.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer principles. Taking £86 and hiding behind a robot.

Hiding behind an automated robot to deny basic customer support is a terrible business principle. I spent a considerable amount of money (£86)on 4 Classic Tees, but they are completely unwearable and fit much longer than a standard baggy fit. Two are still completely unopened.The automated system instantly rejected my email and tried to get me to spend more money with a discount code. It is wrong to expect a customer to absorb an £80 loss just because of a "printed to order" policy when the sizing of the Classic Tees is this far off.I do not want a refund, and I refuse to spend more money even when the automated response offered me a 25% discount to spend more money!Out of principle after this bulk order,I would appreciate an exchange for these in the baby tee size.
Order #1379977

27 August 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

Rated 5 out of 5 stars

I had one of the best customer service…

I had one of the best customer service experiences ever!! My mailroom sent my package back, so I reached out to get a replacement and they responded day of. Jonah was super helpful and made sure i was taken care of!!! Will be buying from here again

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Best T-shirt brand ever!!

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order was so incredibly helpful, efficient and friendly! One of the best customer service experiences I have ever had and thanks so,so much Jonah!!!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

We received our order really fast, even though we live in Germany!
Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks really good and is of great quality. We even received a little goodie with the order, a really cute baby T.
Pretty nice touch.
I contacted the customer service, which responded rapidly.
An d within three E-Mails, We are getting a replacement, at no extra cost.
Great customer service!!!

25 August 2026
Unprompted review
Rated 4 out of 5 stars

I was sent the wrong size shirt and the…

I was sent the wrong size shirt and the customer service robot wasn’t very helpful. But once I was transferred over to Jonah my problem was solved instantly! They were so nice and helpful, and they got me sent a replacement in the correct size<3

11 August 2026
Unprompted review
Rated 4 out of 5 stars

I reached out to In Print after…unsatisfactory print

I reached out to In Print after receiving a hoodie where the print wasn’t up to my satisfaction. I received an immediate response asking for pictures. Jonah from In Print reached right back out to me agreeing that the print wasn’t up to standard. My communication with Jonah was direct and timely and a replacement was shipped right out. I was dreading having to defend why I didn’t think the hoodie was satisfactory but was pleasantly surprised when I didn’t have to jump through hoops and deal with multiple people to get a replacement.

17 August 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service!

My order did arrive with an ink stain but Jonah was able to quickly resolve the issue and replace my shirt with no issues! :)

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Good service!

My t-shirt had some problems with colours being out of stock, but Hani contacted me and sorted it all, and my t-shirt was put out for delivery really quickly! Thank you Hani! X

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great

The was 1 tshirt that wasnt in stock and they fixed it imedeatly and where very nice and helpful and Everything got fixed imidietly

21 August 2026
Unprompted review
Rated 2 out of 5 stars

The quality is very underwhelming

Unlike for other customers, my order came very quick. The issue however is the quality of the product. There’s a store with similar products based in New Zealand called boo&co and I would recommend you to shop there since the quality is so much better and the prices are basically the same.

21 August 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

Rated 4 out of 5 stars

AMAZING!!! (read)

i love these baby tees!! so comfortable and good quality, but pleaaseeee restock the grey baby tees because i can never get one!! will 100% be ordering again.

19 August 2026
Unprompted review

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