In Print We Trust Reviews 

1,438
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,438)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

AMAZING!!! (read)

i love these baby tees!! so comfortable and good quality, but pleaaseeee restock the grey baby tees because i can never get one!! will 100% be ordering again.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

It had been almost 3 weeks since I…

It had been almost 3 weeks since I ordered a baby tee and it still hadn’t arrived. I emailed the customer service and Jonah helped me through the process. I was finally able to receive my parcel with his support! I’m very thankful for his quickness to help.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Jonah was helpful. Love the shirts!

Jonah help me with my order. I received the wrong T-shirt, but he was able to ship the correct one out to me. I’m really impressed by the quality of the T-shirts and also the graphics that are on them. We’ve been ordering from them for a while and really like the shirts.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I received a shirt that had a blurry…

I received a shirt that had a blurry print and I was disappointed. I reached out and heard back the same day. I worked with Jonah, who arranged a replacement and kept me updated throughout the process. I would buy again because of the customer service!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Nice experience

I ordered three baby tees but one color was unfortunately out of stock but they reached out to me and informed me on the matter and came with good solutions , Jonah helped me and it was super nice that I got response so quickly and they really try their best to make the best of it I would definitely order and it’s super trustworthy

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Really quick to reply and send the missing item quickly, even when not their fault. Brilliant company to deal with and we will be a returning customer.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support from Hani

My baby tee I bought was defective - and I emailed customer support, and I was very lucky to get Hani to help me out, and she issued me a replacement. Thank you so much Hani, you have been so helpful and I really appreciate your effort, quick responses and updates and making this whole process a lot easier.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Jonah

i had a bit of a problem with the items that i had orderded werent in stock. thankfully i had great help from Jonah that gladly helped me out with no trouble at all!

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Really terrible quality

Really terrible quality. T shirt is so thin it’s almost see thru, not a nice fit, just the cheapest possible t shirt with an exorbitant price tag. And because it’s “bespoke” they don’t do returns so you’re stuck with something I would argue is not fit for purpose. Absolutely terrible

13 August 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

Rated 4 out of 5 stars

eternally grateful for jonah’s help…

eternally grateful for jonah’s help regarding the uncertainty of my parcel’s whereabouts due to delivery being much longer than expected. he was really helpful and sped the process up! my parcel arrived just two days after i had been in contact with him. thank you !

13 August 2026
Unprompted review

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