A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
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Review summary
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Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
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Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Abysmal
I have just had to call insinkerator again as the third hot water tank in 8 years has blown. Leaking and tripping the power.
Yet again I have to order another one, which means on average they last 2 years. Any reasonable person would, i believe, consider this unacceptable.
So far i have been offered 20% off another.
Very unhappy with the quality of this product but now stuck as unless i can fill the hole where the tap is i have no option but to replace like for like.
18 March 2026
Unprompted review
Reply from InSinkErator UK
Dear Mr. Cox,
Thank you for your feedback, and we're sorry to hear about your experience. We appreciate your response to our request for more information and for your time on the phone to discuss the resolution.
We completely understand how frustrating repeated issues like this can be. While the tank itself is designed to last, one of the most important factors in ensuring its longevity is the use of a genuine InSinkErator filter and replacing it regularly.
Our F-701R hard water filter is designed to protect the system from mineral buildup and impurities that can cause premature failure. Replacing the filter regularly is equally important. If the filter is left unchanged for too long, it can clog and put unnecessary strain on the tank.
For best performance, we strongly recommend replacing the filter at least every 6 months depending on your usage. This simple maintenance can make a significant difference in protecting the lifespan of your hot water system.
We value your feedback and we hope we've been able to improve your experience.
Best Wishes,
John
InSinkErator Customer Service
Dealt with our problem quickly &…
Dealt with our problem quickly & efficiently
13 March 2026
Unprompted review
Reply from InSinkErator UK
Hi Kay,
Thanks for sharing your feedback! We appreciate you taking the time to share your experience and we're glad we could resolve the issue promptly. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Margaret,
Thanks for your feedback! We're glad to hear you found our support team very reliable. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent Customer Service
Excellent Customer Service. Would Highly recommend
25 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Patricia,
Thanks for your feedback! We're glad to hear you had a great experience with our support team. We appreciate you recommending us!
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Richard,
Thanks for your feedback! We're glad to hear you are pleased with the assistance. We appreciate you taking the time to share your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Delivery was great
Delivery was great. Very prompt.
Unfortunately a part was missing on the batch feed kit. The telephonist didn't understand what I meant by a part is missing, she kept asking me order the part i needed, what part N⁰ I required and wanted to charge me. Luckily she eventually passed me onto John B, who was understanding and extremely helpful and efficient. It was extremely frustrating and stressful dealing with the telephonist.
6 March 2026
Unprompted review
Reply from InSinkErator UK
Hi CeCi,
Thank you for your feedback. We're very pleased to hear that your delivery arrived promptly.
We're sorry to hear that a part was missing and that the initial call to resolve the issue was frustrating. That's certainly not the experience we want our customers to have. We appreciate you bringing this to our attention.
It's great to know that John B was able to step in, understand the situation, and resolve things efficiently. We'll be sure to pass on your kind comments to him.
Thank you again for taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Customer,
Thanks for your feedback! It's great to know you're pleased with your InSinkErator experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Good Product - Minor Frustrations
Returning customer.
Telephone service is excellent. The website for online ordering and paying isn't great but that could just be a glitch.
The product, HC3300 hot tap, is good. We've had to replace the water tank 4 times in 14 years as we're in a hard water area. Despite changing the filter as recommended, the limescale still builds up over time. If we had a kettle we'd be descaling it at least monthly! We've just had to replace the tap itself as the safety lock has failed and the tap is dripping. It would be great if the unit/tank could be de-scaled to give it a longer life, and to be able to replace the cartridge rather than have to get a whole new tap fitting.
We do really like this product and the convenience it offers; it gets a lot of use!
25 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Joe,
Thank you for purchasing another InSinkErator product and for taking the time to share your experience. We’re pleased to hear that you’ve found our customer service team most helpful and that you enjoy the convenience of your HC3300 hot tap.
We’re sorry to hear about the frustrations you’ve experienced with the ordering process and the impact of hard water in your area. Limescale can be especially challenging in high-hardness regions that’s why we highly encourage using only genuine InSinkErator filters. Replacing your filter at least every six months or sooner depending on your usage is equally important to protect your hot water system.
Your feedback is very valuable to us as we continuously improve our products. We’ll make sure it’s shared with our product development team.
Best wishes,
John
InSinkErator Customer Service
The person I spoke to was truly helpful…
The person I spoke to was truly helpful and understood the issue and was patient with me, well done to the team member
23 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Dee,
Thanks for sharing your feedback! We're glad to hear you are happy with the assistance and our team member took the time to help with your concerns. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Courteous knowledgeable advice.…
Courteous knowledgeable advice and assistance. No hesitation, would use again.
24 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Michael,
Thanks for taking the time to share your experience! We appreciate your kind words and we're glad to hear we were helpful. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service.
20 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Thomas,
Thanks for sharing! We're glad to hear you are pleased with the assistance from our team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Efficiently answered my questions
23 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Lily,
Thanks for your feedback! It's our pleasure to be able to assist with your enquiries on InSinkErator product. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
excellent after sales service
19 February 2026
Unprompted review
Reply from InSinkErator UK
Hi David,
Thanks for sharing your feedback! We're glad to hear you had a great experience with us. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Rang to order new item and lady who I…
Rang to order new item and lady who I delt with was very polite and efficient, she ensured I knew what I was to do and how to do it. Highly recommended company.
10 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Mal,
Thanks for your feedback! We're glad to hear you are happy with the assistance. Making sure our customers are fully assisted and clearly understand the next steps is very important to us. Thank you for recommending InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Good advice to salve a problem
Good advice to salve a problem, thank you
19 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Steve,
Thanks for sharing your feedback! We're glad to hear our team was able to assist you in resolving the issue. If you need further assistance, feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Easy to book appointment.
Easy to book appointment.
Service engineer came at appointed time.
Quick effective and knowledgeable.
Very happy to give 5 star review
10 February 2026
Unprompted review
Reply from InSinkErator UK
Hi CS,
Thanks for your feedback! We're pleased to hear that your experience with our service engineer was smooth and went according to plan. It's great to know you're happy with the outcome. Thank you for your 5-star review and your support!
Best wishes,
John
InSinkErator Customer Service
Excellent service on this warranty…
Excellent service on this warranty claim.
13 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Peter,
Thanks for your feedback! We're glad to hear you are satisfied with your InSinkErator after-sales experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Great service even out of warranty
Sold us the right part with instructions to fit ourselves for our hot tap which is at least 10 years old now, saved us a lot of money not having to call a plumber to do it thank you.
4 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Anon,
Thanks for sharing your feedback! We're glad to hear we could help you order the part you need and provide the necessary fitting instructions. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service from Simon at Kitchen Resolve
Simon from Kitchen Resolve came out to us after our InSinkErator stopped working and we couldn’t be more impressed. He was incredibly knowledgeable, quickly diagnosed the issue and had it expertly repaired in no time. Professional, efficient and a pleasure to deal with – I wouldn’t hesitate in recommending him to anyone!
17 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Kate,
Thanks for sharing your experience! We're delighted to hear that Simon was able to quickly identify the problem and get everything back up and running smoothly. We truly appreciate your kind words and recommendation. We'll share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Customer service agent was very helpful…
Customer service agent was very helpful in talking me through a fault finding strategy. I’d done most of the obvious checks on a waste disposal but in the end, with some prompting, I realised someone had turned off an isolator. Silly I know but we hadn’t realised it was there.
16 February 2026
Unprompted review
Reply from InSinkErator UK
Hi Anthony,
Thanks for your feedback! We're glad to hear our team was able to assist you with the troubleshooting process. Sometimes it's the small, easily overlooked things that causes the problem. It's great to know the issue was resolved quickly without further hassle. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
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