A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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New Tank Replacement
New Tank Replacement
Excellent customer service
8 January 2026
Unprompted review
Reply from InSinkErator UK
Hi Jackie,
Thanks for your feedback! We're glad to know you had a great after-sales experience with us.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Excellent service by online service team and service engineer online was very helpful. He identified the problem listening to the sound of existing insinkerator. Offered a new insinkerator with good discount. Product was delivered quickly and got it installed. Its working very well to my satisfaction.
19 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Daya,
Thank you for sharing your experience! We're delighted to hear you're satisfied with your new InSinkErator. It's great to know both our customer service team and the service engineer were very helpful in determining the issue and recommending a suitable solution.
Best wishes,
John
InSinkErator Customer Service
Excellent experience
Excellent experience. Once I got hold of the right engineer, he came round a week before Xmas and replaced a 4 year old unit as it was under guarantee.
18 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Jacqui,
Thanks for your feedback! We're glad to hear you're pleased with your experience, and the engineer was able to resolve the issue before Christmas.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Excellent service and friendly contact-…
Excellent service and friendly contact- definitely go direct to company
8 January 2026
Unprompted review
Reply from InSinkErator UK
Hi Sally,
Thanks for your feedback! We're glad to hear you had a great experience with our after-sales support. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Customer Service gave me good advice by…
Customer Service gave me good advice by telling what to do, by following her instructions I managed to clear the problem saving me loads of money
4 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Ken,
Thanks for sharing! We're delighted to hear you were able to resolve the issue with the assistance from our customer service team. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Help 1st Class
The gentleman at Insinkerator Support (i assume usa) was more than helpful.
Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage batch disposal circuit.
Tested the magnetic collar removed from the unit direct against the magnetic black stopper.
Worked 100%
So a faulty magnet connection.
Saved me the cost of plumber/electrican to fit new parts. Or worse. New waste disposal for Xmas.
Thanks Insinkerator.
17 December 2025
Unprompted review
Reply from InSinkErator UK
Hi,
Thanks for taking the time to share your experience! We're delighted to hear that our experienced customer support team was able to help you accurately diagnose the issue. It's great to know your disposer is perfectly working again and it saved you from a plumber's visit this holiday season.
We're here to help if you need further assistance. Happy Holidays!
Best wishes,
John
InSinkErator Customer Service
Excellent Customer Service by Insinkerator
It was a real positive that I could get through by phone contact to Insinkerator’s help line and technical team rather than sort an issue online . The colleague Adrian was excellent, could troubleshoot and suggest tests to a faulty appliance and offer a solution in a friendly , professional and knowledgeable manner .
12 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Jennifer,
Thanks for sharing! We're delighted to hear you're pleased with your call with us and Adrian provided you exceptional support. We'll be sure to share your feedback with him and the rest of the team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
All my queries immediately answered!
12 December 2025
Unprompted review
Reply from InSinkErator UK
Hi David,
Thanks for your feedback! We're glad to hear our experienced customer service team was able to help with your enquiries. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
My call answered quickly by a human…
My call answered quickly by a human being. I needed a spare part for an older model insinkerator. She knew about the product and gave me the part number and emailed a link to where I could purchase the part in the UK which I did immediately after the call. She was very polite and professional. Excellent stress free service. Thank you.
11 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Ivor,
Thank you for taking the time to share your feedback! We're glad to hear we've been able to assist you identify the part you need and refer you to our parts centre for your InSinkErator unit. It's great to hear your expereience was smooth, stress-free, and helpful. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent Customer Service
After many years of having had a InSinkErator Hot & Cold tap, I contacted Customer Support regarding a leak which was basically due to wear and tear. Their Customer support was excellent and were very quick in replying to my enquiry. After discussion of the fault, I realised the tap was not repairable and would need replacing. They offered me an excellent discount on a replacement tap which made it a lot cheaper than any online retailer. I would highly recommend contacting their Customer Support for any issues you may have.
11 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Colin,
Thanks for sharing your experience! We're pleased to hear that our team was able to assist you and offer a suitable solution. While wear and tear can eventually occur after many years of use, we're glad we could help with a replacement at a price that worked well for you.
We greatly appreciate yo recommending our products, and we're always here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Start button not working
Have an issue , being sent the part straight away with full instructions..
Polite & friendly.
11 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Debbie,
Thanks for sharing! It's great to hear you had a pleasant experience with our customer service team. We're glad we've been able to assist with the replacement part and installation instructions.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Big shout for their customer service
Big shout for their customer service. Bought a unit from Amazon which turned out to be faulty, received a replacement unit without question 3 days later under the manufacturers guarantee.
10 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Steve,
Thanks for your feedback! We're glad to hear you had a quick and easy experience with our warranty process. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Design fault on Hot Water Tanks
2nd Hot Water Tank failed in the same way after 5 years.
We have an Insinkerator Hot Water tap. The first tank failed after 3 years and the replacement (newer design - Neo Tank) has just failed in exactly the same way after 5 years of use.
After replacing the external filter cartridge with a new genuine Insinkerator filter, the hot water tank has blown a fuse and started leaking out the base of the tank. For 2 tanks to fail in exactly the same way, this must surely be a design fault?!
Unfortunately because of the tap being fitted into our worktops already, we have no choice but to buy yet another replacement tank. Given this experience, I'd not install another in the future.
10 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Mark,
Thank you for sharing your feedback. We're sorry to hear that your hot water tank has stopped working, and we understand how important product reliability is for our customers.
While a 5-year lifespan is generally considered within the reasonable range for a hot water tank, we also recognise that expectations can vary. Factors such as usage patterns, service conditions, and water quality can all influence how long a unit lasts.
We truly appreciate your feedback and will make sure to share your experience with our product development team. Thank you for your time on the phone and for providing additional information. We hope we were able to improve your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service.
Good customer service
I had a problem with the tank of my hot-tap , I emailed customer services who dealt with the issue quickly and efficiently. Jackie who dealt with my inquiry was very good with communication and I was completely satisfied with the customer service I received, which resolved my problem.
9 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Grahame,
Thank you for taking the time to share your feedback! We're delighted to hear you're so pleased with your experience, and Jackie effectively assisted you. We'll be sure to share your comments with Jackie and the rest of the team. Feel free to reach out should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Line busy and website down but got a…
Line busy and website down but got a callback within about 15 minutes.
8 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Kate,
Thanks for sharing! We appreciate your patience as we worked through the website updates. We're glad to hear our team was able to return your call promptly and assist with your concerns. We are here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Top brand. 5 yr without fault and 6 yr warranty
Had our insinkerator for 5 years no fault until the other day it just stopped working, luckily 6 year warranty which is great. I contacted the team they passed me on to a local branch who came out inspected the item then replaced for new item under warranty. Thank you such great service and quality of equipment
8 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Mark,
Thank you for sharing your experience with us! We're glad to hear your InSinkErator performed flawlessly in the last five years before it stops working. It's great to know that our warranty support was able to assist you with a replacement unit.
We appreciate your feedback, and we're pleased to know you're happy with both the service and the product. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service and responce
Excellent service and responce! Very fast and smooth problem solving! Thanks you guys!
8 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Renars,
Thanks for your feedback! We're glad to hear you're pleased with the assistance, and we've been able to assist you in resolving the issue. If you need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Great Support!
I have recently ordered an InSinkErator product. While I had experienced a significant electricity issue with the unit sent by the local representative, global InSinkErator took full responsibility over the matter and responded to my call in less than 24 hours, suggesting to ship a new product. The replacement product arrived fast and included even a newer model. The support person (Jacki) was amazing and did everything to improve my experience.
This is my 3rd product from InSinkErator, and there is a reason for that. The products are great, lasting for decades, and the service is top quality.
Thanks a lot!
8 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Tsuri,
Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and resolve the issue for you. We always aim to provide fast and reliable service and it's great to know we met your expectations.
Your continued trust in our products and aftersales support means a lot to us. We'll make sure to share your feedback with Jackie and the rest of the team. Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Extremely helpful in locating the part…
Extremely helpful in locating the part I needed
4 December 2025
Unprompted review
Reply from InSinkErator UK
Hi,
Thanks for sharing! We're glad to hear our team was able to help you find the part you needed. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Had an issue with a newly installed hot…
Had an issue with a newly installed hot tap and was referred to a service company. The guy was very knowledgeable and after ordering a replacement tap he came and installed it. During the install he needed to complete a couple of adjustments and left with the tap fully working. Very pleased.
3 December 2025
Unprompted review
Reply from InSinkErator UK
Hi Stuart,
Thank you for sharing your feedback! We're happy to hear that the issue was resolved to your satisfaction and everything is now working perfectly. If you ever need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
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