InSinkErator UK Reviews 1,996

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4.6

Kitchen supply shop

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly, and efficient staff. Many highlight the quick response times and the overall excellent service, making interactions pleasant and productive. However, some customers expressed dissatisfaction with the product quality, noting issues such as hot water tanks failing prematurely or products not meeting expectations regarding noise levels. A few people also experienced difficulties with communication regarding order fulfillment and support for specific service areas.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Product

Consumers have mixed feelings about the product. While some reviewers appreciate the convenience and... See more

Service

Customers generally report positive experiences with the service. Many reviewers praise the excellent and... See more

Response time

People report positive experiences with response times. Many customers praise the prompt, pleasant, and... See more

Reviews shaping this summary

A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more

Company replied

Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more

Company replied

Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more

Company replied

The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more

Company replied

Company details

Kitchen supply shop

Written by the company

There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.

Excellence in Customer Service

87% of calls answered within 20 seconds*

If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.

Contact info

Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
0800 389 3715
insinkerator.uk@whirlpool.com
insinkerator.co.uk

4.6

Excellent

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 5, 2025

Hot Water Tank leaking problem…

Hot Water Tank was leaking problem resolved under warranty inside 2 days

3 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 8, 2025

Hi David,

Thanks for sharing your feedback! We're glad to hear you're pleased with our speedy response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

Told goods have been delivered and they have not.

Told goods have been delivered and they have not. So far no one seems able to explain what has happened but the delivery company cannot find any trace of my order, nor my personal and home details on their system.
Rather suggests that Insinkerator do not have a clue what is going on and I have paid in full for goods not received.

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 7, 2025

Hi Roy,

Thank you for your feedback. We're very sorry for the inconvenience, and we understand how frustrating the situation was for you. We appreciate your patience and time on the phone while we investigated and corrected the issue.

We remain committed to providing reliable service and we truly appreciate your feedback. We hope the resolution we offered helped improve your experience with us.

Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

Good response from LMS APPLIANCE…

Good response from LMS APPLIANCE REPAIRS. Regrettably the manufacturer did not offer a repair service as the motor had burnt out and the warranty was no longer valid. This resulted in an expensive product replacement cost.
Good service from the repair company and disappointing service from the manufacturer (Insinkerator).

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 8, 2025

Hi AB,

Thank you for sharing your feedback. We're pleased to hear that LMS Appliance Repairs provided you with great service, and we're sorry that the situation resulted in a replacement rather than repair.

We understand how disappointing it can be when an appliance fails and needed replacement outside its warranty period. We appreciate your comments, and we will continue working to improve the overall experience for all our customers.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

I’ve had to contact Insinkerator a…

I’ve had to contact Insinkerator a couple of times for advice. Each time I’ve received exceptional customer service. Thank you Insinkerator team.

4 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 5, 2025

Hi Jan,

Thanks for your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to consistently provide you with exceptional service.

Best wishes,
John
InSinkErator Customer Service

Dec 4, 2025

First class customer service.

The experience I had with customer service was beyond satisfactory. They gave me the impression that they genuinely wanted to help. Needless to say, the outcome was perfect.

21 November 2025

Unprompted review

Reply from InSinkErator UK

Dec 5, 2025

Hi Huw,

Thanks for sharing your feedback! We're delighted to hear you are so pleased with the assistance and you felt reassured with our service. If you need further assistance, we're always here to help.

Best wishes,
John
InSinkErator Customer Service

Dec 2, 2025

Advice on Insinkerator tap

I needed advice on my appliance which was provided by a very friendly, polite, helpful person.

2 December 2025

Unprompted review

Reply from InSinkErator UK

Dec 4, 2025

Hi Kim,

Thanks for your feedback! We're glad to hear that our team was able to assist you satisfactorily and provide the advice you needed. If there's anything else we can assist you with, we're here to help.

Best wishes,
John
InSinkErator Customer Service

Dec 2, 2025

I reported an issue with my hot/cold water tap. Billy, the specialist was very professional and helpful. During the conversation, he asked many questions to eliminate possible causes of incorrect use of the product without sounding offloading manufacturer's responsibility. The outcome was to book an engineer visit. The confirmation email came through in minutes. I am really satisfied with the experience, however I would rather not to have issues with my new tap.

12 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 24, 2025

Hi Ms. Wang,

Thanks for sharing your experience with us! We're pleased to hear that Billy provided a professional support and took the time to thoroughly assess the issue with your InSinkErator tap. We always aim to ensure clear communication and resolve concerns as smoothly as possible. We're glad the process from troubleshooting to arranging an engineer visit was efficient for you.

We understand how important product reliability is, and we appreciate your patience while we work to make things right. Should you have any questions or concerns, we're always here to help.

Best wishes,
John
InSinkErator Customer Service

Nov 20, 2025

Very poor reliability on the hot water…

Very poor reliability on the hot water tanks .
Mine failed, and the warranty only covers you for a year.
I had it for under 2 years.
Won't be buying any more insinkerator products again.

18 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 21, 2025

Hi John,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the hot water tank, and we understand how frustrating it can be when a product stops working outside the warranty.

As with most products, performance can be affected by different factors such as installation, usage conditions, and especially the water quality for hot water tanks. In areas, with hard water, mineral buildup can place additional strain on hot water tanks over time, which impact its performance. That's why we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.

After reviewing your record, we found that our representative reached out to you with an offer of assistance. We hope this helps address your concerns.

We remain committed to supporting you and ensuring you get the best possible outcome. Please don't hesitate to contact our support team at https://support.insinkerator.com/app/ask_UK if you have any questions.

Best wishes,
John
InSinkErator Customer Service

Nov 18, 2025

Amazing! Insinkerator customers for life!

Absolutely superb service from both Insinkerator and JK Electrics who handled the warranty replacement. One phone call, engineer to the house the following week, unit swapped out under warranty. Every single interaction was straightforward and friendly - just as it should be. We'll be insinkerator customers for life after this experience. Great job.

3 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 19, 2025

Hi Stuart,

Thanks for sharing your experience! We're delighted to hear everything — from your initial call to the service visit went smoothly. We aim to make our warranty process as easy as possible, and your appreciation means a lot to us.

We'll make sure to share your comments with JK Electrics and the rest of the team. We're grateful to have earned your trust and look forward to supporting you for many years to come.

Best wishes,
John
InSinkErator Customer Service

Nov 13, 2025

Great customer service

Great customer service, service advisor was extremely knowledgeable in Insinkerator products.

13 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 17, 2025

Hi Jan,

Thanks for your feedback! We're glad to hear you're satisfied with the support from our experienced customer service agent. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

Nov 11, 2025

The operator was very helpful and…

The operator was very helpful and talked me through what I had to do very clearly

11 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 12, 2025

Hi Frank,

Thanks for taking the time to share your feedback! We're delighted to hear that our experienced customer service representative was able to assist you through the resolution with clarity. Should you need further assistance, please feel free to contact our team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

Nov 10, 2025

This is an amazing company and the…

This is an amazing company and the person I spoke to was excellent and sorted everything out for me

10 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 12, 2025

Hi Patricia,

Thanks for sharing! We're glad to hear you're so pleased with the support from one of our representatives. It's great to know we've been able to completely resolve your concern.

Best wishes,
John
InSinkErator Customer Service

Nov 7, 2025

Amazing customer service

I spoke to a lady called Gelly yesterday and she was super helpful and stayed on the line while I checked an e-mail she had sent. I ordered a part on the same day and it arrived the day after which was amazing at it is large item. Would highly recommend Insinkerator.

6 November 2025

Unprompted review

Reply from InSinkErator UK

Nov 12, 2025

Hi Rose,

Thank you for sharing! We're thrilled to hear you had such an exceptional customer service experience with Gelly, and your order arrived very quickly too.

We'll make sure to share your comments with her and the rest of the team. Thank you for recommending our products and enjoy your new InSinkErator!

Best wishes,
John
InSinkErator Customer Service

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