At first, the package got stuck at the state postal service, which failed to notify me of its arrival and sent it back to the sender automatically. Despite this, Insomnia Smoke promptly re-sent the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the Tyson gravity bong and I must say this is the best bong and sesha bong I’ve ever used . It was packaged great and was always helpful if I needed any help great delivery all around highly... See more
Company replied
We first had some discussion about payment, but their customer support solved it very fast. They delivered the product to me within days. Very good experience after all. Support is very fast to rep... See more
Company replied
They imported a product for me in a specific color that they didn't had in their store assortment at the time. I really couldn't get it elsewhere in europe. Communication was great the whole time. T... See more
Company replied
Company details
Written by the company
Insomnia Smoke is a European based head shop that was founded in 1997 with the sole purpose of satisfying the needs and desires of those immersed in head shop culture. No matter if you’re looking for, our goal is to give you what you need at a great cost and with an unmatched quality of service. If you’re happy with our business, then we’re happy with having done our job right. We don’t aim to make customers as much as we aim to make friends, as we realize there is nothing more important to our niche than sticking together and spreading the love. What goes around comes around doesn’t it? That’s what we hope, at least. We’ve dedicated ourselves not to just being a good head shop, but to being the best - and we’re avid enemies of disappointment, which is why all of our customers leave our location with a smile on their faces.
Contact info
Struktoru iela 13-6, LV-1039, Riga, Latvia
- +37129922996
- insomniasmoke@gmail.com
- insomniasmoke.com
4.8
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products!
Shipped out quickly, glass pipes packed well, made it to Wa.State. Was very happy, couldn’t find them anywhere else!
30 June 2025
Reply from Insomnia Smoke
Thanks so much! Glad you’re happy with your order and that it arrived safely.
Reply from Insomnia Smoke
Thank you! We are glad that you had a great experience.
Item was delivered pretty fast. But...
Item was delivered pretty fast.
But i was charged full price for a second choice item.
They still have these "Not as good as new" items listed for 50% off but marked as no longer in stock.
Im lucky i got one of these bad machined ones for full price....
The only thing they told me was to clean it. 👍😉
Im sure then they would have stated i scratched it by myself or used aggressive cleaner so the finish of the aluminum was damaged.
Since i sent pictures of it and denied cleaning it before i do get a discount they didnt answer anymore.
So they basically sold me one of the leftovers from the "b-stock" sellout and charged the full price 🎉
Edit: i was contacted pretty quick after this and everyone did a perfect and urgent job. It wasn't their fault. The Emails i mentioned didnt get through to them.
They cared very well and handled this case seriously!
They handled the "Bad Item" which was the manufacturers fault, as if it was theirs.
Im sorry.
They were sorry.
But in the end...
I feel like this guys do their job very very well!! Nothing to complain!
3 April 2025
Reply from Insomnia Smoke
Hi Denis,
Thank you for your order, and we're truly sorry to hear that the product did not meet your expectations.
Some of our products arrive in sealed packaging from the manufacturer, which limits our ability to perform detailed quality checks before shipping. In rare cases, the grinder may pick up some residue from the box's interior paint. Fortunately, as the grinder is made from aluminum, it should be easy to clean and restore its appearance.
We also sent two follow-up emails regarding your experience but haven’t received a any response. We also did not receive any email with a pictures. We would be happy to offer you a free return or a discount.
Trusted seller, great quality products, this is how smoker’s appliances should be made
Great quality and beautiful hand made products. I was looking for a particular pipe which they sent as a gift, I couldn’t be more satisfied. Looking forward to order more stuff!
28 February 2025
Reply from Insomnia Smoke
Thank you! We hope you like the gift, it is a prototype, we will have this pipe in future with our branding on it...
Reply from Insomnia Smoke
Yes, it is :) Thank you
Reply from Insomnia Smoke
We truly appreciate it! Thank you
Excelemt quality product
At first, the package got stuck at the state postal service, which failed to notify me of its arrival and sent it back to the sender automatically. Despite this, Insomnia Smoke promptly re-sent the product after just a few email exchanges. The customer service was incredibly understanding and helpful, which alone deserves a 5/5 rating.
I must also note that the product itself exceeded my expectations. The materials and design are top-notch. It’s very compact and discreet. Since I received it, I’ve shown it to several friends, and everyone has been impressed with it!
25 November 2024
Reply from Insomnia Smoke
We truly appreciate it—thank you very much!
I was very satisfied
I was very satisfied, the package arrived quickly and did not disappoint my expectations
21 November 2024
Reply from Insomnia Smoke
Thank you!
Reply from Insomnia Smoke
Thank you!
Very honest and transparent experience
Very honest and transparent experience. Highly recommend this business.
24 October 2024
Reply from Insomnia Smoke
Thank you!
I ordered the Tyson gravity bong and I…
I ordered the Tyson gravity bong and I must say this is the best bong and sesha bong I’ve ever used . It was packaged great and was always helpful if I needed any help great delivery all around highly recommend using these products last ages and all made out off top quality materials thanks insomnia for your great service
7 October 2024
Reply from Insomnia Smoke
Thank you so much!
We truly appreciate your support!
Good service & fast delivering
We first had some discussion about payment, but their customer support solved it very fast. They delivered the product to me within days.
Very good experience after all. Support is very fast to reply when something is wrong. +++
12 March 2024
Reply from Insomnia Smoke
Good day! The issue was resolved. Customer will receive the order any day now and will update the review. We had issue with other scammers that were fishing for crypto wallets.
No complaints
Been using a few times recently, always reasonable, speedy shipping and good prices!
24 January 2024
Reply from Insomnia Smoke
Thank you!
Just what I anticipated, A+
Great service, simple and reliable payment, amazing product, fast and tracked postage, freebies 🤗 what more could I say...A+
TREAT YOURSELF! 🙈🙉🙊
15 January 2024
Reply from Insomnia Smoke
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.