Inspire Home Automation Reviews 

365
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Couldn't ask for a better service or product, all the team are really helpful and have been so quick to help with any issues, they really do go above and beyond. We have been a customer for around 5... See more

Rated 5 out of 5 stars

We've now installed Inspire Automation thermostats in our two main halls connected to our Hallmaster Booking System. This means that we don't have to worry about forgetting to heat the rooms for... See more

Rated 2 out of 5 stars

Great product, but one of my units failed after 4 years and cost me the price of a new unit plus 2 x callouts and a heating system that became non-functional. I'm not blaming the company as th... See more

Company replied

Rated 5 out of 5 stars

We have a holiday let on the Yorkshire coast and fitted our thermostat a couple of years ago. It is very easy to monitor and set from our own home via a PC and allows us to switch to cooler settings w... See more

Company replied

Company details

  1. #97 of 119 best companies in Heating service

Written by the company

Inspire Home automation develop a range of Smart Thermostats for various markets such as Private homes, Landlords and Holiday lets / Village Halls. We believe you should be able to keep your home comfortable, without wasting energy. Smart technology has a big role to play in reducing wasted energy. And finally we are proud of our use of British Manufacturing! Inspire Home Automation’s latest generation of stylish Smart Thermostats definitely look the part and put you in control. Offering smart, money saving features, which can be customised by the user, we can offer a system that works for everyone. We are very proud to support the British economy. Our products are designed at our head office in Ferndown, Dorset. How this benefits you - real people - like you and me - Made in Britain means something very important indeed: Ethical production, fair wages and decent working conditions Taking responsibility for the environmental impact of our own consumption Pride of ownership and pride in British capabilities The dignity of self reliance Inspire Home Automation, founded in 2012, is now run by 2 directors. Matthew Smith is our Software Engineer and specialises his responsibility for Website, Phone Apps, and Servers. Gavin Smith is our Electronics Engineer and has developed the circuits and embedded software on the Thermostats


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

365 reviews

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4.6

All reviews

(365)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job by Jessica

Great job by Jessica sorting out our account access after one of our employees left us. Patient, thorough but at the same time sensible and pragmatic!

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Support

In the last few months, I have had to ask for support about different issues with some of inspire receivers we have installed because the original engineer has creased trading. The support I have received via chat and on call back by Mathew, Amy and Jessica has been amazing.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Such helpful staff

I needed to try and fine a solution to our heating across the 7 houses our charity PCC run.
I was so impressed with the Inspire landlord thermostats. The staff from inspire were incredibly helpful in getting me to understand what product we needed. They also came to our rescue when we gave the wrong delivery address ensuring a 15hr turn around!!! Very grateful to you all👍👍👍

2 December 2023
Unprompted review
Rated 5 out of 5 stars

If you want to stop waste in your rental property read on

My recent experience was a slight problem with my system promptly and expertly resolved in double quick time. The system was simple to install and set up, and the big bonus? A refund of over £800 from my energy provider in less than one year, in a holiday let property this system in my opinion is not just desirable, it is essential.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Amy has been great today helping me…

Amy has been great today helping me sort out a technical hitch with our internet and the thermostat. She was so patient with me. Thanks Amy. I love the control over the heating system. Wish we had put them in ages ago. They are making sure our properties are warm but not too warm.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

The product so far is great

The product so far is great. It was easy to install and set up. I'm a bit of a "technophobe" so was concerned about how to use all the settings...but the on-line chat was very responsive ...and the 10 min call from technical support was very useful, they were very patient with me ! It was really quite simple....I need'nt of worried. Its our first Airbnb property ..we plan to develop more so will definately install more as we go along.

19 October 2023
Rated 2 out of 5 stars

Good product let down by customer service

The product is good and seems to be working as it’s supposed to. My big problem was with the customer service prior to purchase. Extremely difficult to contact and never got back to me when they said they would. Took over 2 weeks to sort out. Very complicated system to get to speak to someone who actually knew about the various products on offer to enable me to order the right one and I had the electrician booked to come well in advance while the property was empty, so time critical. Almost gave up. I am dreading something going wrong with it and having to go through the customer service ordeal again, so 🤞they get more staff.

30 July 2023
Rated 3 out of 5 stars

Good and bad

The product is excellent. The customer service is the opposite. Trying to get any response is almost impossible.

3 May 2023
Inspire Home Automation logo

Reply from Inspire Home Automation

Thank you for taking the time to leave a review.

We are happy to hear that you are enjoying the products.

However, following our call we are disappointed that you have not had a good after sales experience, you have stipulated that you have tried to contact us via our contact us page but not had a response. Currently we have not received any queries from you but have our IT technician investigating this based on your email to see if we have received this information.

We will be in contact with further updates on this matter but should you need to contact us please email helpdesk@inspirehomeautomation.co.uk or start an online chat for instant assistance between 10am to 5pm.

Rated 5 out of 5 stars

An excellent product

An excellent product. An easy fit as a replacement for the older, now discontinued model

25 April 2023
Inspire Home Automation logo

Reply from Inspire Home Automation

Thank you for your review,

It's wonderful to hear how much you are enjoying our products. Your comments will be shared with the developments team who will be delighted to hear this.

Should you like to contact us in future then please email helpdesk@inspirehomeautomation.co.uk or start an online chat.

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