Always great experience with Instabox…especially this last time. They put my package at a reasonable height for pickup. The previous time my package was put in one of the highest lockers and I had to... See more
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On time, fast and professional. Very satisfied. Living in the village now where squirrel supposed to bring mail. So this is luxury. 5 Stars from me always. All the best
You could be more specific or add a map to the box. There are 4 or 5 in the City2. I did spend 30 minutes running around just to get the message "Your package is in the other box" until I finally got... See more
Easy across with PIN code but could be outside like the other boxes so we could have access 24h
Company details
Written by the company
Instabox grundades i Sverige år 2015 och erbjuder blixtsnabba och okomplicerade leveranser där vi använder förnybar diesel och el, från några av de mest populära e-handlarna i Europa. Om du har frågor om en leverans, då kan du ringa till oss på 010-206 90 01 eller skicka ett sms till 71020, så kommer en av våra kollegor att hjälpa dig.
Contact info
Hälsingegatan 40, 113 43, Stockholm, Sweden
- 010-206 90 01
- info@instabox.se
- instabox.io
4.7
Excellent
183k reviews
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The upper boxes are too high
The upper boxes are too high, I did not reach up to catch my packet!
15 May 2026
Reply from Instabox
Hi! Thank you for leaving this review. We have read your review and fully understand you. We are aware that this is a problem for some of our customers and we are working hard on a solution. Hopefully we can offer a remedy in the near future. In order for us to launch a sustainable solution, customer service will be happy to help arrange a slot further down the line for a delivery. Have a good day! Kind Regards, Instabox
Quick and efficient
15 May 2026
Excellent service
28 January 2026
It was good
You put it at the top, I’m short, socio was hard for me to Get it but it was still very great
15 May 2026
Good job 👍 Quality services.
15 May 2026
Perfect!!!
18 December 2025
They had the boxes inside a locked building
They had the boxes inside a building behind locked doors, which is both good and bad.
Bad because in safe old Norway it makes you NOT being able to pick up your stuff anytime you want, and that was what was important for me. Working nightshifts its hard to be able to get to places within normal working hours.
Funny thing is that the Norwegial Royal Post or what its called had its boxes OUTSIDE the same building, making you able to pick up stuff 24/7
15 May 2026
Reply from Instabox
Hey Ed! Thank you for taking the time to leave this review.
We sincerely apologize for inconvience. Via the tracking link we send out you can change the box for your delivery to a box that suits your needs, location and opening hours. Either ways, we thank you for the feedback! We hope to make more deliveries to you in the future. Have a good day! Kind Regards, Instabox
As expected
15 May 2026
very convenient
24 October 2025
It is very useful
It is very useful, don't need to stay in a line to pick up your package 😀
13 May 2026
Super easy.
14 May 2026
Really satisfied
13 May 2026
Quick and efficient delivery
13 May 2026
Pick another delivery option
Each day for more than a week I was notified that the shipment would arrive in a pick up locker the same evening, but when the time came, status had changed to "delivery failed". Probably because they had no control over available lockers, even got sent pick up codes which of course didn't work because the shipment hadn't really arrived. The woman at the customer service tried to be helpful though, but Instabox as a company comes across as highly unprofessional and disorganized.
13 May 2026
Reply from Instabox
Hello, thank you for your review! We’re sorry to hear that you had a negative experience with us; that’s certainly not how it should be. We always strive to provide the most accurate delivery time estimates possible, but as these are just estimates, they can always change due to traffic delays, unforeseen events or the locker being full, for example. We hope that everything worked out in the end and that we’ll be able to make more deliveries to you in the future! Kind regards, Instabox
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